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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83630 Views

29 replies

0 likes

  • 83630 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104892 Views

10 replies

3 likes

Account
Login
  • 104892 Views
  • 10 replies
  • 3 likes

Lost playlists, followers, everything

I tried to create a new Spotify account (separate from my account that's connected to Facebook). I then clicked 'connect to facebook,' because I wanted to see if I could connect this new account to a Facebook page that I run (not my personal page). H...

Visitor

I tried to create a new Spotify account (separate from my account that's connected to Facebook). I then clicked 'connect to facebook,' because I wanted to see if I could connect this new account to a...

user-removed

Not applicable

519 Views

2 replies

0 likes

Account
  • 519 Views
  • 2 replies
  • 0 likes

ex gf keeps kicking me off spotify!

I've reset my password on facebook and changed my email and im still getting kicked off from my ex.

Newbie

I've reset my password on facebook and changed my email and im still getting kicked off from my ex.

Peter__

Community Legend

862 Views

1 replies

0 likes

Security
  • 862 Views
  • 1 replies
  • 0 likes

spotify stops after each song

Have a samsung galaxy s4...latest version of spotify. For streaming playlists/radio...the app will go to sleep after each song if the phone is asleep.<br><br>My iphone 4s never had this problem.<br><br>I mainly listen to music while driving so no t o...

Regular

Have a samsung galaxy s4...latest version of spotify. For streaming playlists/radio...the app will go to sleep after each song if the phone is asleep.&lt;br&gt;&lt;br&gt;My iphone 4s ...

danloc78

Regular

1564 Views

9 replies

0 likes

Premium
  • 1564 Views
  • 9 replies
  • 0 likes

Subscribed to premium but STILL GETTING ADS!

I'm using the Spotify Mac player on OSX 10.8.5. I've tried re-installing it, logging out and back in, but I'm still getting ads. This is really infuriating and the ads are almost insulting. There's literally one that says "Sorry that we're interrupti...

Newbie

I'm using the Spotify Mac player on OSX 10.8.5. I've tried re-installing it, logging out and back in, but I'm still getting ads.    This is really infuriating and the ads are almost ins...

Josh

Community Legend

409 Views

2 replies

0 likes

  • 409 Views
  • 2 replies
  • 0 likes

Can't remember username nor password to spotify account

Allright long story short. My father and his girlfriend have an ipad, it's ios version was totally out of date so i upgraded it for them. And with the upgrade spotify and all the apps dissapeared and noone of them remembers either username or passwor...

Regular

Allright long story short.   My father and his girlfriend have an ipad,  it's ios version was totally out of date so i upgraded it for them. And with the upgrade spotify and all the app...

Enxorix

Regular

1620 Views

8 replies

0 likes

  • 1620 Views
  • 8 replies
  • 0 likes

Problema urgente. Olvide contraseña y di un correo erroneo.

Hola, no recuerdo mi contraseña y ademas el correo que di es erroneo. ¿Como puedo restablecer contraseña? Me conformo con saber como puedo cancelar mi suscripcion a premium. No puedo escuchar y estoy pagando! Muchas gracias.

Newbie

Hola, no recuerdo mi contraseña y ademas el correo que di es erroneo. ¿Como puedo restablecer contraseña? Me conformo con saber como puedo cancelar mi suscripcion a premium. No puedo escuchar y estoy...

Peter__

Community Legend

725 Views

1 replies

0 likes

  • 725 Views
  • 1 replies
  • 0 likes

Account needs help

I initiated my account via sprint and facebook. My iphone is now broken and I wanted to continue my subscription on my laptop. i logged in with my facebook account and proceeded to listen to music. I then began hearing ads and commercials; "I thought...

Newbie

I initiated my account via sprint and facebook.  My iphone is now broken and I wanted to continue my subscription on my laptop.  i logged in with my facebook account and proceeded to listen...

Peter__

Community Legend

282 Views

1 replies

0 likes

Account
  • 282 Views
  • 1 replies
  • 0 likes

I'm getting the error message "Offline Access Has Been Withdrawn"

Read another post on this.. How do I reset my devices.. I am only using 3 (desktop, iPhone, Ipad) not 4. Also, every time I turn my iPhone off and on I have to resync my all playlists.. annoying using ios 7.0.3

Casual Listener

Read another post on this.. How do I reset my devices.. I am only using 3 (desktop, iPhone, Ipad) not 4.   Also, every time I turn my iPhone off and on I have to resync my all playlists.. an...

Joe

Community Legend

300 Views

1 replies

0 likes

Account
  • 300 Views
  • 1 replies
  • 0 likes

wrong country in my profile

Hey there, in my spotify profile it says i am from USA, but i'm from Germany and it won't let me change the settings. I just checked my IP addres with 3 different browsers and it was a german IP adress all the time, I'm not using any proxy, so I don'...

Casual Listener

Hey there, in my spotify profile it says i am from USA, but i'm from Germany and it won't let me change the settings. I just checked my IP addres with 3 different browsers and it was a german IP ad...

sartura

Casual Listener

266 Views

1 replies

0 likes

Account
Login
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Community profile avatar selector broken

It seems it tries to display a cross-domain IFRAME: Refused to display 'https://community.spotify.com/t5/user/v2/avatarselectorpopuppage/user-id/' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN'.

Regular

It seems it tries to display a cross-domain IFRAME:   Refused to display 'https://community.spotify.com/t5/user/v2/avatarselectorpopuppage/user-id/<xxxxxx>' in a frame because it set '...

Peter__

Community Legend

852 Views

3 replies

0 likes

Account
  • 852 Views
  • 3 replies
  • 0 likes

American Express Gift Card

Anyone know why an American Express Giftcard will not work when I try to pay for my Premium account?

Newbie

Anyone know why an American Express Giftcard will not work when I try to pay for my Premium account?

Peter__

Community Legend

3977 Views

1 replies

3 likes

  • 3977 Views
  • 1 replies
  • 3 likes

Just overall account trouble that might be from merging?

I'm kind of just frustrated to the point where I don't even know any more what to do to fix the mess I'm in.I kind of also feel like I just shouldn't be using any sort of technology that connects to the internet at this point. So here's my problem;I ...

Newbie

I'm kind of just frustrated to the point where I don't even know any more what to do to fix the mess I'm in. I kind of also feel like I just shouldn't be using any sort of technology that connects t...

Peter__

Community Legend

456 Views

1 replies

0 likes

Account
Other
  • 456 Views
  • 1 replies
  • 0 likes

screwed up and dont know what's going on

I had a account with spotify payed with credit card and everything was great but then I changed my password and I have know account and I lost all my playlists

Newbie

I had a account with spotify payed with credit card and everything was great but then I changed my password and I have know account and I lost all my playlists

Peter__

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

payments

I have paid for Spotify but why do I still get adverts?

Newbie

I have paid for Spotify but why do I still get adverts?

Peter__

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

help

I deleted my playlist (yo) 850 songs... please help.    Cheers

Newbie

I deleted my playlist (yo) 850 songs... please help.    Cheers

Peter__

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Account being used by friend.

Could someone log all devices out of my account? Driving me crazy!

Casual Listener

Could someone log all devices out of my account? Driving me crazy!

smasha

Casual Listener

275 Views

2 replies

0 likes

  • 275 Views
  • 2 replies
  • 0 likes

Alle playlisten gelöscht

Hi, ich habe das Problem, dass bei mir alle playlists gelöscht wurden. Ich hatte mich immer nur über facebook eingelogt und keinen account direkt bei spotify. die Playlists über die account page wiederherzustellen funktioniert nicht wahrscheinlich de...

Casual Listener

Hi,   ich habe das Problem, dass bei mir alle playlists gelöscht wurden. Ich hatte mich immer nur über facebook eingelogt und keinen account direkt bei spotify. die Playlists über die accoun...

Razzmatazz

Casual Listener

787 Views

6 replies

0 likes

Account
  • 787 Views
  • 6 replies
  • 0 likes

can't upgrade to premium

Hello I am trying to upgrade my unlimited account to a premium one but the page just says 'this feature is currently unavailable, try again later'. I have tried a few times and have got this message. Any ideas? Thanks Sally

Regular

Hello I am trying to upgrade my unlimited account to a premium one but the page just says 'this feature is currently unavailable, try again later'. I have tried a few times and have got this mess...

Greg

Roadie

1029 Views

10 replies

0 likes

Account
  • 1029 Views
  • 10 replies
  • 0 likes

Solved!! New premium account not recognized on mobile phone

I recently purchased Premium because a friend has it and it's great, but when I log in on my phone it says I have the free version. I've reinstalled it and deleted saved data but it still won't work. My account is fine on the PC. Any help would be gr...

Casual Listener

I recently purchased Premium because a friend has it and it's great, but when I log in on my phone it says I have the free version. I've reinstalled it and deleted saved data but it still won't work....

Joe

Community Legend

1124 Views

7 replies

0 likes

Account
Login
Premium
Subscription
  • 1124 Views
  • 7 replies
  • 0 likes