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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286951 Views

529 replies

34 likes

Account
Free
  • 286951 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13612 Views

6 replies

11 likes

Security
  • 13612 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540067 Views

990 replies

114 likes

Account
  • 540067 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129585 Views

74 replies

12 likes

Account
Login
Premium
  • 129585 Views
  • 74 replies
  • 12 likes

My starred songs never stay

I've been using Spotify for a while, but for some reason if I star a song, it resets itself whenever I close the program and open in back up. It's always done this. I've never had my starred songs stick around so it's not like a had this huge list of...

Casual Listener

I've been using Spotify for a while, but for some reason if I star a song, it resets itself whenever I close the program and open in back up. It's always done this. I've never had my starred songs st...

meahtenoha

Spotify

446 Views

4 replies

0 likes

Account
Free
Other
  • 446 Views
  • 4 replies
  • 0 likes

I can follow myself! Help!!

Hello everybody! I'm new here and I really hope that someone can help me! I'll try to explain that in the easiest way ever.. I use Spotify via Facebook, and every time my Computer turns on, Spotify does the same. But not this time.. So I logged in by...

Visitor

Hello everybody! I'm new here and I really hope that someone can help me! I'll try to explain that in the easiest way ever.. I use Spotify via Facebook, and every time my Computer turns on, Spoti...

Christoffer

Community Legend

1491 Views

1 replies

0 likes

Account
Login
Security
  • 1491 Views
  • 1 replies
  • 0 likes

Not receiving reset password email

Hello - I need to reset my password in order to change my account information, but I am unable to receive a reset password email because the email address associate with my account is incorrect. Can you please assist? Thank you, Angie

Newbie

Hello - I need to reset my password in order to change my account information, but I am unable to receive a reset password email because the email address associate with my account is incorrect.&nbsp...

Joe

Community Legend

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

Toujours pas de version premium sur mon iPhone 5

J'ai choisi de m'abonné à spotify premium mais je ne l'ai toujours pas sur mon iPhone. Y a-t-il qqch à activer?

Newbie

J'ai choisi de m'abonné à spotify premium mais je ne l'ai toujours pas sur mon iPhone. Y a-t-il qqch à activer?

Joe

Community Legend

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Help, I can play 25 out of 3500 songs only.

Hi Everyone, Yesterday Spotify was released on my country. I downloaded the client for Windows, then added all my songs (local library), and created a playlist which has all of them. When I go to the Web Player (or in my Android device), I can only p...

Regular

Hi Everyone,   Yesterday Spotify was released on my country. I downloaded the client for Windows, then added all my songs (local library), and created a playlist which has all of them. W...

Joe

Community Legend

512 Views

7 replies

0 likes

Other
  • 512 Views
  • 7 replies
  • 0 likes

Premium upgrade trial difficulties

I just registered for a free trial of premium. I entered my card details and have recieved an email receipt but my account is still saying I am only registered for Spotify free and is playing adverts. I have restarted both the desktop app and my comp...

Casual Listener

I just registered for a free trial of premium. I entered my card details and have recieved an email receipt but my account is still saying I am only registered for Spotify free and is playing adverts...

Peter__

Community Legend

264 Views

3 replies

0 likes

  • 264 Views
  • 3 replies
  • 0 likes

Premium to Unlimited

I want to (unfortunately) downgrade from Premium to Unlimited. I want to know if it's at all possible to get Unlimited for free like it's being offered now, or because I've already paid for Premium before, I'll have to pay for Unlimited. My goal here...

Casual Listener

I want to (unfortunately) downgrade from Premium to Unlimited. I want to know if it's at all possible to get Unlimited for free like it's being offered now, or because I've already paid for Premium b...

Peter__

Community Legend

734 Views

9 replies

0 likes

  • 734 Views
  • 9 replies
  • 0 likes

cancel subscription

Hi, I wanted to cancel my subscription, but it says 'please contact your bank' or something like that. I was paying by automatic bill payment. so I changed this in my bank account and deleted the automatic bill payment. and I still don't see a change...

Casual Listener

Hi, I wanted to cancel my subscription, but it says 'please contact your bank' or something like that. I was paying by automatic bill payment. so I changed this in my bank account and deleted the a...

Peter__

Community Legend

908 Views

4 replies

0 likes

Account
Subscription
  • 908 Views
  • 4 replies
  • 0 likes

Hungary or Germany

Hello, I am using Spotify both in Hungary and in Germany (I am Hungarian but I spend a little more time in Germany). I noticed that Spotify Premium in Hungary costs 5€, in Germay it is however 10€. My question: I am now signed in as a German user. Ca...

Newbie

Hello,     I am using Spotify both in Hungary and in Germany (I am Hungarian but I spend a little more time in Germany).   I noticed that Spotify Premium in Hungary costs 5€,...

Peter__

Community Legend

1961 Views

2 replies

0 likes

Premium
Subscription
  • 1961 Views
  • 2 replies
  • 0 likes

Solved!! Premium User but unable to use high quality iOS

Hello together, i have ja quick questtion about the premium package. I try to configurate the "extrem quality" for stream, but if i try that i get the massage "The extreme quality is only for premium users". Is there a bug or a problem with my subscr...

Casual Listener

Hello together,   i have ja quick questtion about the premium package. I try to configurate the "extrem quality" for stream, but if i try that i get the massage "The extreme quality is only ...

Joe

Community Legend

477 Views

5 replies

0 likes

Premium
Subscription
  • 477 Views
  • 5 replies
  • 0 likes

Premium account changed to free and playlists and others lost.

Hey! Just changed my Facebook password and when I logged into spotify with my new password, my account is now a free one and all my playlists, subscriptions and stuff are gone. Any ideas?

Casual Listener

Hey!   Just changed my Facebook password and when I logged into spotify with my new password, my account is now a free one and all my playlists, subscriptions and stuff are gone.   ...

Joe

Community Legend

377 Views

5 replies

0 likes

Account
Login
Premium
Subscription
  • 377 Views
  • 5 replies
  • 0 likes

Connect Spotify to a Facebook company page

Hello, I'm administrator on the Facebook page of our local concert hall. I'd like to connect the Spotify account I created to this (company) page. I just can't get it right! I can connect it to my personal page, but when I try to connect it to the co...

Casual Listener

Hello,   I'm administrator on the Facebook page of our local concert hall. I'd like to connect the Spotify account I created to this (company) page. I just can't get it right! I ca...

Joe

Community Legend

2510 Views

2 replies

2 likes

  • 2510 Views
  • 2 replies
  • 2 likes

Account problems

I have a account problems , I payed yesterday for spotify Premium and i made payment by using my facebook account then i got a mail that its payed , suddenly i got logget out from my phone device then i tried to log in again and when i did it my all ...

Visitor

I have a account problems , I payed yesterday for spotify Premium and i made payment by using my facebook account then i got a mail that its payed , suddenly i got logget out from my phone device the...

user-removed

Not applicable

471 Views

4 replies

0 likes

Account
Login
Premium
Security
  • 471 Views
  • 4 replies
  • 0 likes

Verified Badge

Where is the verified badge located? I could use it with my website but i cant find path to it. I am Verified Artist.

Roadie

Where is the verified badge located? I could use it with my website but i cant find path to it.    I am Verified Artist.

Legitti

Roadie

1374 Views

9 replies

0 likes

Other
  • 1374 Views
  • 9 replies
  • 0 likes

Error 904

Hey everytime i try download music/albumbs i get Error 904 how do i fix this? I've got 85 downloads so its not that! Thanks for any help!

Casual Listener

Hey everytime i try download music/albumbs i get Error 904 how do i fix this?   I've got 85 downloads so its not that!   Thanks for any help!

Peter__

Community Legend

932 Views

6 replies

1 likes

  • 932 Views
  • 6 replies
  • 1 likes

Email is being used twice

I'm not sure how this happened but I have two spotify accounts with the same email.
On the app I am able to sign on using my email address. When I went online to buy the PREMIUIM I was only allowed to sign on using my username. I did not know my user...

Newbie

I'm not sure how this happened but I have two spotify accounts with the same email. <br>On the app I am able to sign on using my email address. When I went online to buy the PREMIUIM I was only...

Peter__

Community Legend

279 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 279 Views
  • 1 replies
  • 0 likes

Ultimate to premium

hey i came to introduce a voucher for spotify ultimate and I've seen if you can convert it but then you have to attach a credit card. one can not, without please help

Visitor

hey i came to introduce a voucher for spotify ultimate and I've seen if you can convert it but then you have to attach a credit card. one can not, without   please help

Adam

Roadie

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Paying for Premium, but not app says not

Its working on the phone but not in the PC at work. Its a clean install. The playlist are also gone.

Newbie

Its working on the phone but not in the PC at work. Its a clean install. The playlist are also gone.

Adam

Roadie

266 Views

2 replies

0 likes

  • 266 Views
  • 2 replies
  • 0 likes

Help!

I lost my iphone nd i think someone has got access to my spotify please log everyone out!!

Casual Listener

I lost my iphone nd i think someone has got access to my spotify please log everyone out!!

Taylor

Community Legend

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Cancel subscription

Hi, I just bought a new phone and I need to reset my account from Premium to Free and then use a new code I have since my contract says that the first year should be free. To sum up, I have a code for Spotify Premium (no charge for the first year) an...

Newbie

Hi, I just bought a new phone and I need to reset my account from Premium to Free and then use a new code I have since my contract says that the first year should be free. To sum up, I have a code fo...

meahtenoha

Spotify

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes