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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81813 Views

9 replies

2 likes

Account
Login
  • 81813 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657191 Views

13 replies

4 likes

Account
  • 657191 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738441 Views

18 replies

29 likes

  • 738441 Views
  • 18 replies
  • 29 likes

Spotify automatically connected FB to friend's Spotify account, now all playlists are gone

tl;dr - my playlists are gone and I don't see a way to restore them; opened a ticket, but there's been no response. Please fix my account and give my playlists back. Long version: I woke up one day to find my account magically upgraded to Premium and...

Casual Listener

tl;dr - my playlists are gone and I don't see a way to restore them; opened a ticket, but there's been no response. Please fix my account and give my playlists back.       Long...

Adam

Roadie

709 Views

3 replies

0 likes

Account
Free
Login
  • 709 Views
  • 3 replies
  • 0 likes

Unable to renew student account due to Facebook Login

I have entered my new NUS number to renew my Spotify Premium at the discounted student rate, and at the end of the purchase process it asks me to re enter my Facebook password in a pop up window. I do this, but it simply refreshes the same page and d...

Regular

I have entered my new NUS number to renew my Spotify Premium at the discounted student rate, and at the end of the purchase process it asks me to re enter my Facebook password in a pop up window. I d...

Peter__

Community Legend

1107 Views

9 replies

0 likes

Account
Premium
  • 1107 Views
  • 9 replies
  • 0 likes

Subscriptions

What is quality difference between free and the $4.99 version I only need 4 my desktop

Newbie

What is quality difference between free and the $4.99 version I only need 4 my desktop

Adam

Roadie

211 Views

1 replies

0 likes

Account
  • 211 Views
  • 1 replies
  • 0 likes

Hey

How do you make it so you don't have to pay

Newbie

How do you make it so you don't have to pay 🙂

Adam

Roadie

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Spotify Premium 30 day free trial

I clicked on the "Free" Premium trial button only to find I needed to put in credit card details. I backed out straight away. I will not enter my credit card details for a "free" trial. I would like to try it and, if I like it, I will then subscribe ...

Regular

I clicked on the "Free" Premium trial button only to find I needed to put in credit card details. I backed out straight away. I will not enter my credit card details for a "free" trial. I would lik...

Adam

Roadie

558 Views

3 replies

0 likes

Free
Premium
Subscription
  • 558 Views
  • 3 replies
  • 0 likes

refund!

I just looked at my statements, and I have been charged for spotify for as far back as I can go in my bank statements, but I do not have a spotify account! Ugh! It even says on my account page that I am a Free user, how come I am having money deducte...

Casual Listener

I just looked at my statements, and I have been charged for spotify for as far back as I can go in my bank statements, but I do not have a spotify account!   Ugh!  It even says on my ac...

Peter__

Community Legend

444 Views

6 replies

0 likes

Account
  • 444 Views
  • 6 replies
  • 0 likes

Account Information

I am being charged $9.99 per month on my AMEX card each month. Reference number is 239112742014. However, I don't know my login information. Please advise how I can retrieve my login informatin. I also have a free account which I obviously don't want...

Newbie

I am  being charged $9.99 per month on my AMEX card each month.  Reference number is 239112742014.  However, I don't know my login information.  Please advise how I can retrieve m...

Joe

Community Legend

179 Views

1 replies

0 likes

  • 179 Views
  • 1 replies
  • 0 likes

Seguir a un amigo que no esta en facebook

Hola, Alguien me podría ayudar a saber si puedo buscar algún amigo por su dirección de correo? ES que no esta en FB preo tiene spotify y quiero seguirla.

Newbie

Hola,  Alguien me podría ayudar a saber si puedo buscar algún amigo por su dirección de correo?  ES que no esta en FB preo tiene spotify y quiero seguirla. 

majo8

Newbie

956 Views

2 replies

0 likes

  • 956 Views
  • 2 replies
  • 0 likes

I'm a producer that needs an album of mine taken out of Spotify's library.

I got my music on spotify about a month ago using Ditto Music as my third party distributor, however, my track listing was messed up and I'd like to take the album down and put up a corrected version of it. How should I go about getting this done? My...

Newbie

I got my music on spotify about a month ago using Ditto Music as my third party distributor, however, my track listing was messed up and I'd like to take the album down and put up a corrected version...

Peter__

Community Legend

395 Views

2 replies

0 likes

Other
  • 395 Views
  • 2 replies
  • 0 likes

My spotify linked to a new account! Help!! I need my old account back..

My facebook account accidentally got linked to another account and was unlinked, but when I have tried to sign in now all my playlists and radio stations and stared music is gone! My messages and friends are gone too!!! It says I have a new account n...

Visitor

My facebook account accidentally got linked to another account and was unlinked, but when I have tried to sign in now all my playlists and radio stations and stared music is gone! My messages and fri...

Adam

Roadie

227 Views

1 replies

0 likes

Account
  • 227 Views
  • 1 replies
  • 0 likes

New device not recognising premium account

Hi, i recently removed spotify from a device and installed it on a new one (HTC One phone). unfortunately the app on the new device wont recognise my premium account. Please help - its very frustrating! Thanks

Casual Listener

Hi, i recently removed spotify from a device and installed it on a new one (HTC One phone). unfortunately the app on the new device wont recognise my premium account. Please help - its very frustrati...

Peter__

Community Legend

742 Views

4 replies

0 likes

  • 742 Views
  • 4 replies
  • 0 likes

problem :" what`s new" is missing from the main menu

Hello Spotify I am Nina Toskedal >, a premium meber from Norway, always pay my check on time. I am missing the "what is new" buttom from my main menu, it has been missing for two- three months. I have the latest upgradde version of Spotify. Please ca...

Newbie

Hello Spotify   I am Nina Toskedal <SNIP>>, a premium meber from Norway, always pay my check on time. I am missing the "what is new" buttom from my main menu, it has been mis...

Peter__

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Ninaa

mi spotify esta conectado a una cuenta facebook incorrecta! Como soluciono esto?

Newbie

mi spotify esta conectado a una cuenta facebook incorrecta! Como soluciono esto?

Peter__

Community Legend

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Solved!! 2 30$ cards getting only 6 months!

Hi I have purchased 2 30$ spotify gift cards (couldn't find a single 60$ one) and I wanted to sign up for a year’s subscription, however when I entered both codes, spotify automatically signed me up for 3 months for each card (6 months in total) inst...

Casual Listener

Hi   I have purchased 2 30$ spotify gift cards (couldn't find a single 60$ one) and I wanted to sign up for a year’s subscription, however when I entered both codes, spotify automatically si...

ejmirza

Casual Listener

455 Views

2 replies

0 likes

Account
Premium
Subscription
  • 455 Views
  • 2 replies
  • 0 likes

Facebook Reg Button not working, and account password not being recognized.

Description I upgraded my account to premium via my phone, shortly thereafter I got a new computer. When I loaded the Spotify webapp onto that computer, I went to log in. The screen says I can log in via facebook, bus doesn't actually let me (I click...

Newbie

Description I upgraded my account to premium via my phone, shortly thereafter I got a new computer. When I loaded the Spotify webapp onto that computer, I went to log in. The screen says I can lo...

Peter__

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Charged for Spotify but don't seem to have an account

Spotify Case # 01010631: Account questions ref:_00DD0pxIW._500D0VzovR:ref I sent this message a week ago and haven't heard back. My boss is being charged $4 monthy for Spotify USA. He doesn't know what this is, and asked me to cancel it. I have tried...

Casual Listener

Spotify Case # 01010631: Account questions ref:_00DD0pxIW._500D0VzovR:ref   I sent this message a week ago and haven't heard back.   My boss is being charged $4 monthy for Spotify...

Dave_987

Casual Listener

447 Views

3 replies

0 likes

  • 447 Views
  • 3 replies
  • 0 likes

Retrieving an old account

I decided to deactivate my facebook account a while back, not realising that both my spotify premium and facebook are linked. I DON'T want to use facebook anymore, so I DON'T WANT to use my facebook info to open my spotify. I created a new Spotify ac...

Newbie

I decided to deactivate my facebook account a while back, not realising that both my spotify premium and facebook are linked. I DON'T want to use facebook anymore, so I DON'T WANT to use my facebook ...

user-removed

Not applicable

2923 Views

3 replies

0 likes

  • 2923 Views
  • 3 replies
  • 0 likes

How do i get help with my account

How do i get some customer service on this system as you are taking my cash but not providing a service

Newbie

How do i get some customer service on this system as you are taking my cash but not providing a service

Peter__

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

I am being charged £9.99 but dont know my account!

As the topic says, I am being charged but I don't even know which account it is that I have premium on..I've forgotten my account name and mail, is there any way to find out? Maybe with the numbers on my charge-info (REF NUMBER) in my bank site? And ...

Newbie

As the topic says, I am being charged but I don't even know which account it is that I have premium on..I've forgotten my account name and mail, is there any way to find out? Maybe with the numbers o...

Peter__

Community Legend

946 Views

1 replies

2 likes

Account
Premium
Security
Subscription
  • 946 Views
  • 1 replies
  • 2 likes

Movistar Spotify Premiun

Hola. Hoy me he suscrito a la promoción de Movistar Spotify Premium y al ir a hacerme una cuenta no me ha dejado enlazar con mi correo electrónico porque ya tenía una cuenta con ese correo, la cual no me acordaba que tenía (supongo q gratuita porque ...

Newbie

Hola. Hoy me he suscrito a la promoción de Movistar Spotify Premium y al ir a hacerme una cuenta no me ha dejado enlazar con mi correo electrónico porque ya tenía una cuenta con ese correo, la cual n...

mamapapaesfriki

Regular

2492 Views

13 replies

2 likes

  • 2492 Views
  • 13 replies
  • 2 likes