Announcements
We're aware that some users were not getting Premium after subscribing and paying successfully. This should now be fixed. More info can be found here.

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83630 Views

29 replies

0 likes

  • 83630 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104894 Views

10 replies

3 likes

Account
Login
  • 104894 Views
  • 10 replies
  • 3 likes

Lost my premium before time!

I just stopped my subscription for premium since my phone provider has it as a part of my deal for the next year. When I stopped my subscription it said that it would last until the 12th November (and at that time I could contact my dealer to redeem ...

Newbie

I just stopped my subscription for premium since my phone provider has it as a part of my deal for the next year. When I stopped my subscription it said that it would last until the 12th November (an...

Joe

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Not receiving password reset email

I forgot my password and every time i click on the forgot password option on the site it doesn't doesn't send the reset email to my acc can a admin please send me one ? really frustrated

Casual Listener

I forgot my password and every time i click on the forgot password option on the site it doesn't doesn't send the reset email to my acc can a admin please send me one ? reall...

sheila227

Casual Listener

780 Views

7 replies

0 likes

  • 780 Views
  • 7 replies
  • 0 likes

Solved!! Account charged wrong on Spotify Premium (more than once)

I usually don't check my Visa, but I did it today and noticed that Spotify is taking way too much from my Visa account.I'm using a monthly spotify subscription but noticed payments of: 05-08-2013 06-08-2013 SPOTIFY SPOTIFY PREMIULONDON - GB4891 08XX ...

Regular

I usually don't check my Visa, but I did it today and noticed that Spotify is taking way too much from my Visa account. I'm using a monthly spotify subscription but noticed payments of:  05-08...

Joe

Community Legend

2323 Views

6 replies

0 likes

Subscription
  • 2323 Views
  • 6 replies
  • 0 likes

Deactivating facebook account, but want to keep my Spotify Premium account.

I would like to deactivate my Facebook account. The only thing stopping me is the fact that I will not be able to log into my Spotify premium account. Please let me know what I can do to be able to still access my Spotify account without having to go...

Newbie

I would like to deactivate my Facebook account.  The only thing stopping me is the fact that I will not be able to log into my Spotify premium account.  Please let me know what I can do to ...

Joe

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

delete account

Hi I'd like to delete my account before I have to pay. I don't wish to continue using spotify so I want to delete my account but I don't know how to do it please help?

Newbie

Hi I'd like to delete my account before I have to pay. I don't wish to continue using spotify so I want to delete my account but I don't know how to do it please help?

Sam

Spotify

364 Views

2 replies

0 likes

  • 364 Views
  • 2 replies
  • 0 likes

Will you delete my account, please?

Since October 27 I contacted Spotify three times and asked to have my account deleted. Nothing happened except auto-replies. Please delete my account. P.S.: Yes, I went the recommended way through the contact form.

Visitor

Since October 27 I contacted Spotify three times and asked to have my account deleted. Nothing happened except auto-replies. Please delete my account.   P.S.: Yes, I went the recommended way...

Sam

Spotify

328 Views

2 replies

0 likes

Account
  • 328 Views
  • 2 replies
  • 0 likes

account compromised Cs doesn't reply.

Hello, I submitted a support ticket to Spotify about 2 weeks ago now. Spotify username: sena123, Case #: 01000183 regarding the fact that my account was compromised, email address and password are both changed For almost 2 weeks I’m paying for a serv...

Casual Listener

Hello,   I submitted a support ticket to Spotify about 2 weeks ago now. Spotify username: sena123, Case #: 01000183 regarding the fact that my account was compromised, email address and pass...

venom157

Casual Listener

503 Views

5 replies

0 likes

  • 503 Views
  • 5 replies
  • 0 likes

Gift card not working

I tried activating my spotify gift card i just bought online, but it gives me an error saying the code is invalid

Newbie

I tried activating my spotify gift card i just bought online, but it gives me an error saying the code is invalid

Sam

Spotify

391 Views

1 replies

0 likes

Unlimited
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! NUS Student Discount

I'm trying to buy this but it keeps saying it's currently unavialbale...... been over 24 hours now....

Casual Listener

I'm trying to buy this but it keeps saying it's currently unavialbale...... been over 24 hours now....

user-removed

Not applicable

877 Views

7 replies

0 likes

  • 877 Views
  • 7 replies
  • 0 likes

Unlimited doesnt work

What the **bleep**?, I bought unlimited again about 2 weeks ago, and when i changed my fb password, my unlimited doesnt work, but you have charged the price of unlimited from my bank account? So could you fix this **bleep**ing problem, im pissed off ...

Newbie

What the **bleep**?, I bought unlimited again about 2 weeks ago, and when i changed my fb password, my unlimited doesnt work, but you have charged the price of unlimited from my bank account? So coul...

Adam

Roadie

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

My account hacked

My Spotify premium account has been hacked and the mail and password has been changed. I can see the new email that they have changed to, and its not mine. Please help, I have contacted your support in diffrent ways but havent got any response from y...

Casual Listener

My Spotify premium account has been hacked and the mail and password has been changed. I can see the new email that they have changed to, and its not mine.    Please help, I have c...

Adam

Roadie

493 Views

3 replies

0 likes

  • 493 Views
  • 3 replies
  • 0 likes

Creating a spotify "music library" with artist and records only

Ofcourse we have playlist, which is a fine selection of once music choice, but too many lists doesn't give the best view, beinig able too search tru your own library as if you go true your classic cd-tower would be great. So, just an option to build ...

Newbie

Ofcourse we have playlist, which is a fine selection of once music choice, but too many lists doesn't give the best view, beinig able too search tru your own library as if you go true your classic c...

Adam

Roadie

373 Views

1 replies

0 likes

Other
  • 373 Views
  • 1 replies
  • 0 likes

Unidays

Hi, I am trying to activate a Unidays voucher on my Spotfiy account, when I went to do this it seemed to log me into an older account (think it might have been associated with my facebook account) So now when I try to redeem the voucher on the spotif...

Newbie

Hi, I am trying to activate a Unidays voucher on my Spotfiy account, when I went to do this it seemed to log me into an older account (think it might have been associated with my facebook account) So...

Adam

Roadie

926 Views

1 replies

0 likes

Account
  • 926 Views
  • 1 replies
  • 0 likes

Spotify premium fungerar inte

hej, mitt teliaabonnemang gick ut och i och med det så försvann spotifykontot. Har försökte återaktivera det nu i ett par veckor men det går inte. Det står att jag har ett spotify-premium konto men det verkar inte vara aktiverat, verkar vara någon fo...

Newbie

hej,   mitt teliaabonnemang gick ut och i och med det så försvann spotifykontot. Har försökte återaktivera det nu i ett par veckor men det går inte. Det står att jag har ett spotify-premium ...

Adam

Roadie

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Certain Song not uploading

For some reason only one of the songs I really want to upload to spotify, or you know to locally be uploaded so I can listen on my phone isn't uploading. It is an mp3 and it's a normal song. Please help, I've tried everything.

Casual Listener

For some reason only one of the songs I really want to upload to spotify, or you know to locally be uploaded so I can listen on my phone isn't uploading. It is an mp3 and it's a normal song. Please h...

Adam

Roadie

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

How do I retrieve a forgotten password

Hi I just got the premium subscription, I made an account for spotify and I must have maDe a small mistake while typing in the password when I set up my account. Your service has nothing for a lost password, and I really need to get my account erased...

Newbie

Hi I just got the premium subscription, I made an account for spotify and I must have maDe a small mistake while typing in the password when I set up my account. Your service has nothing for a lost p...

Adam

Roadie

829 Views

1 replies

0 likes

  • 829 Views
  • 1 replies
  • 0 likes

New device not recognising premium account

Hi, i recently removed spotify from a device and installed it on a new one (HTC One phone). unfortunately the app on the new device wont recognise my premium account. Please help - its very frustrating! Thanks

Casual Listener

Hi, i recently removed spotify from a device and installed it on a new one (HTC One phone). unfortunately the app on the new device wont recognise my premium account. Please help - its very frustrati...

Peter__

Community Legend

813 Views

4 replies

0 likes

  • 813 Views
  • 4 replies
  • 0 likes

creating an artist page

I am with the Cliburn and we host an international piano competition every 4 years as well as an amatuer competition. All music during the competition is recorded and kept by us/copyrighted to distribute. Is there a way to create a Cliburn spotify pr...

Newbie

I am with the Cliburn and we host an international piano competition every 4 years as well as an amatuer competition. All music during the competition is recorded and kept by us/copyrighted to distri...

Peter__

Community Legend

323 Views

1 replies

0 likes

Account
  • 323 Views
  • 1 replies
  • 0 likes

Creating a spotify account?

I am trying to create a Spotify account. I am currently loggin on to Spotify with my FB account but there seems to be a bug with SONOS and a FB account. Now whilst trying to create a spotify account the system tells me it has send me an email with th...

Newbie

I am trying to create a Spotify account. I am currently loggin on to Spotify with my FB account but there seems to be a bug with SONOS and a FB account. Now whilst trying to create a spotify account ...

Peter__

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes