Announcements
We’re aware of some issues right now affecting our service and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Patverderrie
  • Visitor
  • 255853 Views
  • 782 replies
  • 81 likes
  • Account
  • 255853 Views
  • 782 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126557 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126557 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 69799 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 69799 Views
  • 63 replies
  • 8 likes

My Facebook account was disabled

My Facebook was disabled and now I don't have access to the services that I have paid for, and spotify is ignoring my emails. Please help.

  • Casual Listener
  • My Facebook was disabled and now I don't have access to the services that I have paid for, and spotify is ignoring my emails. Please help.
  • Joe
  • Community Legend
  • 168 Views
  • 3 replies
  • 0 likes
  • Account
  • 168 Views
  • 3 replies
  • 0 likes

Popular songs not in order

When you're looking at an artist page, why are the top 10 Popular songs in order by listening counts? For example, I'm looking at Rihanna's page and her #1 Popular song is "Princess of China" and "Diamonds" is 2nd even though it has 64,771,104 more l...

  • Newbie
  • When you're looking at an artist page, why are the top 10 Popular songs in order by listening counts?   For example, I'm looking at Rihanna's page and her #1 Popular song is "Princess of Chi...
  • Joe
  • Community Legend
  • 453 Views
  • 1 replies
  • 2 likes
  • 453 Views
  • 1 replies
  • 2 likes

Solved!! "I've Been Listening To" Artists: how often do they update?

I've noticed that the artists listed in "Artists I've Been Listening To" are artists that I listened to on Friday, but nothing since then. Same with my friends' profiles. I take it that this isn't a live listing, then. Question is, how often does tha...

  • Roadie
  • I've noticed that the artists listed in "Artists I've Been Listening To" are artists that I listened to on Friday, but nothing since then. Same with my friends' profiles. I take it that this isn't a ...
  • chrisiverson
  • Newbie
  • 1762 Views
  • 3 replies
  • 0 likes
  • 1762 Views
  • 3 replies
  • 0 likes

Polish Premium/Unlimited what for?

I was so happy when you enable Poland to use you app. Now i'm such dissapointed. It's all about library. I'm not talking only about some new wave stuff of Polish artists. You gave us Stones throw records, and now you took it back. That's how it looks...

  • Regular
  • I was so happy when you enable Poland to use you app. Now i'm such dissapointed. It's all about library. I'm not talking only about some new wave stuff of Polish artists. You gave us Stones throw rec...
  • sowa
  • Regular
  • 568 Views
  • 4 replies
  • 0 likes
  • 568 Views
  • 4 replies
  • 0 likes

Friends playlists

Many of my Spotify friends are radio programs and music magazines. Before, I could reach new playlists published by them through. Spotify. But since a while back, no more playlist are published there. But if I click a link on their website I can find...

  • Casual Listener
  • Many of my Spotify friends are radio programs and music magazines. Before, I could reach new playlists published by them through. Spotify. But since a while back, no more playlist are published there...
  • Amii
  • Casual Listener
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

Facebook and spotify accounts delinked

I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Facebook, it says it's a new account. Can this be undone. ...

  • Casual Listener
  • I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Faceboo...
  • meahtenoha
  • Spotify
  • 2455 Views
  • 85 replies
  • 2 likes
  • 2455 Views
  • 85 replies
  • 2 likes

I left Facebook and Spotify wiped my entire profile clean

I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account. I signed back in, and they reactivated my Facebook account without my permission or knowledge. As a result, I disconnected the Spotify acco...

  • Visitor
  • I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account.  I signed back in, and they reactivated my Facebook account without my permission o...
  • Adam
  • Roadie
  • 718 Views
  • 1 replies
  • 1 likes
  • customer service
    Deleted Playlists
    Facebook
  • 718 Views
  • 1 replies
  • 1 likes

I have been charged for premium but subscription status still free.

i have signed up for premium and my credit card has been charged, but my subscription status still free and i don't have any of the premium features. I have uninstalled and reinstalled but no change.

  • Newbie
  • i have signed up for premium and my credit card has been charged, but my subscription status still free and i don't have any of the premium features.  I have uninstalled and reinstalled but no c...
  • Adam
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! I've sent a mail to receive my password for my devices, but the mail never arrives.

I want to receive the password for my devices, but I can't receive the mail. I've already tried everything I could think of. I've tried to send the mail to myself multiple times, and Spotidy says that the mail has been send to my email adress. I neve...

  • Newbie
  • I want to receive the password for my devices, but I can't receive the mail. I've already tried everything I could think of. I've tried to send the mail to myself multiple times, and Spotidy says tha...
  • casanunda
  • Regular
  • 509 Views
  • 12 replies
  • 0 likes
  • 509 Views
  • 12 replies
  • 0 likes

Solved!! Spotify Premium on Mac - Trial on iPhone - HELP!

Hi, I just bought the Spotify Premium subsciption on my Mac. This is not registered on my iPhone. What should I do? I have tried the steps outlined in this post. Does not work.

  • Casual Listener
  • Hi,   I just bought the Spotify Premium subsciption on my Mac.   This is not registered on my iPhone. What should I do?    I have tried the steps outlined in this...
  • jXales
  • Newbie
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Not sure if this is the right forum but please fix your artists!

I sit and listen to the band AFI almost all day long and in the middle of it all there's this soul singer with the name "AFI" as well and it's very frustrating to have her voice pop up when I have my shuffle on. Isn't there a way to really sort your ...

  • Newbie
  • I sit and listen to the band AFI almost all day long and in the middle of it all there's this soul singer with the name "AFI" as well and it's very frustrating to have her voice pop up when I have my...
  • Joe
  • Community Legend
  • 172 Views
  • 1 replies
  • 2 likes
  • 172 Views
  • 1 replies
  • 2 likes

I disconnected my account from facebook and lost all my playlists.

Hi, i disconnected my account from facebook and i lost all my playlists. I read some about logging in with my original account name but i have done that and its still all gone, Also my original spotify account name is the same as my facebook account ...

  • Newbie
  • Hi, i disconnected my account from facebook and i lost all my playlists. I read some about logging in with my original account name but i have done that and its still all gone, Also my original spoti...
  • Joe
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

SPOTIFY STOLE MONEY FROM ME

I signed up for a free premium subscription 2012-12-13. About 10 days ago I removed my creditcard details from spotify. I double checed that theyt were gone. Now my creditcard details are back and spotify have stolen 99 SKR from my account. HOW CAN I...

  • Music Fan
  • I signed up  for a free premium subscription 2012-12-13. About 10 days ago I removed my creditcard details from spotify. I double checed that theyt were gone.   Now  my creditcard ...
  • Robbie
  • Spotify Legend
  • 716 Views
  • 21 replies
  • 0 likes
  • 716 Views
  • 21 replies
  • 0 likes

Change username?

Recently lost my phone with my login details in the notes section. Have changed my password but concerned account could still be accessed as the have my username

  • Newbie
  • Recently lost my phone with my login details in the notes section.   Have changed my password but concerned account could still be accessed as the have my username
  • Robbie
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Payment problems

Hi everyone!I'm not able to pay for the Premium subscription but.. My Credit card is absolutely ok! I don't get what's wrong with the payment! Any idea? my card is not expired and it is ok for online payments... I have always paid by that on any webs...

  • Casual Listener
  • Hi everyone! I'm not able to pay for the Premium subscription but.. My Credit card is absolutely ok! I don't get what's wrong with the payment! Any idea? my card is not expired and it is ok for onl...
  • Robbie
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

after my trial

I just finished my trial on spotify , I wouldlike to renew and buy the premium package but I can't seem to figure out how , it's been 30 days I erased the email , how do I buy the premium again ?

  • Newbie
  • I just finished my trial on spotify , I would like to renew and buy the premium package but I can't seem to figure out how , it's been 30 days I erased the email , how do I buy the premium again ?
  • Robbie
  • Spotify Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Favorites are wrong

Dear, I have a problem with Favorites on Spotify. On the list it says that there are 13 music numbers as my favorite but in reality there are less numbers in the list. Can it be something with my local music ????? I hope you can solve it for me, Kind...

  • Regular
  • Dear,   I have a problem with Favorites on Spotify. On the list it says that there are 13 music numbers as my favorite but in reality there are less numbers in the list. Can it be something ...
  • hansplas8
  • Regular
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
  • 0 likes

Deleted Facebook account, now I cannot access Spotify

Hi All I am a premium member of Spotify ,and originally set my Spotify account using Facebook. I have now closed my Facebook account and I cannot login to Spotify. My old Facebook deatail are now invalid. I am still been changed for the the account. ...

  • Casual Listener
  • Hi All   I am a premium member of Spotify ,and  originally set my Spotify account using Facebook. I have now closed my Facebook account and I cannot login to  Spotify. My old...
  • Jamie
  • Spotify Legend
  • 463 Views
  • 5 replies
  • 0 likes
  • 463 Views
  • 5 replies
  • 0 likes

Spotify did something with premium!!

Well, I bought a giftgard from store. And i activated (u know, bad english) it. And i choosed Spotify Premium for month. Everything was wonderfull. But now, when i was sing up on my device, Spotify says than i have to buy premium. I HAVE THAT ALREADY...

  • Newbie
  • Well, I bought a giftgard from store. And i activated (u know, bad english) it. And i choosed Spotify Premium for month. Everything was wonderfull. But now, when i was sing up on my device, Spotify s...
  • Jamie
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Facebook Account Change

I started my Sotify paid subscription using my wife's account because I did not own a facebook account. I now own a facebook account and would like to change the subscription to my account. I don't want to cancel and loose my playlists since I have b...

  • Casual Listener
  • I started my Sotify paid subscription using my wife's account because I did not own a facebook account. I now own a facebook account and would like to change the subscription to my account. I don't w...
  • Peter__
  • Community Legend
  • 295 Views
  • 7 replies
  • 0 likes
  • 295 Views
  • 7 replies
  • 0 likes