Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413380 Views
  • 965 replies
  • 108 likes
  • Account
  • 413380 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180428 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180428 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101225 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101225 Views
  • 68 replies
  • 10 likes

Spotify doesn't recognize I have premium

Today I try to open Spotify in Windows 8, I got a message that said "unable to initialize the storage of temporary files", I use the web to login my account, I find that all of my playlists have disappeared and Spotify doesn't recognize I have premiu...

  • Newbie
  • Today I try to open Spotify in Windows 8, I got a message that said "unable to initialize the storage of temporary files", I use the web to login my account, I find that all of my playlists have&nbsp...
  • Joe
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Duplicated account

Hey there, I used spotify before it could be linked with facebook. I stopped using it for a while and when I tried to log in I didn't remember my password, but I saw that i could log in with my facebook account. Now I'm trying to edit my profile acco...

  • Visitor
  • Hey there, I used spotify before it could be linked with facebook. I stopped using it for a while and when I tried to log in I didn't remember my password, but I saw that i could log in with my faceb...
  • Taylor
  • Community Legend
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Sam Flax - Child of Glass

So I like Sam Flax. When I try and play the "child of Glass" track I get a message up top that says: "Cant play the current track" What causes this and how can I make it stop? Thanks in advance.....

  • Casual Listener
  • So I like Sam Flax.  When I try and play the "child of Glass" track I get a message up top that says:   "Cant play the current track" What causes this and how can I make it stop? ...
  • Taylor
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 142 Views
  • 1 replies
  • 0 likes

Switching Facebook accounts?

HI I've been with spotify for a while now, so I've accumulated a massive amount of music and multiple playlists. However, I signed up using my facebook account. That facebook account NEEDS to stay inactive due to some things that don't need to be gon...

  • Newbie
  • HI I've been with spotify for a while now, so I've accumulated a massive amount of music and multiple playlists. However, I signed up using my facebook account. That facebook account NEEDS to stay in...
  • Taylor
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! I need to logout from all of my devices!

My friend is using my Spotify without my permission, we live far away from each other and he doesn't want to log out! HELP!

  • Casual Listener
  • My friend is using my Spotify without my permission, we live far away from each other and he doesn't want to log out! HELP! 
  • Joe
  • Community Legend
  • 780 Views
  • 5 replies
  • 0 likes
  • 780 Views
  • 5 replies
  • 0 likes

Spotify won't let me log in

I get emails saying your trial has ended, would you like 30 days free? I click yes. It directs me to safari, which I click 'try premium for free' button. I then start to sign in with spotify user details, because I don't have Facebook.. I put in my d...

  • Newbie
  • I get emails saying your trial has ended, would you like 30 days free? I click yes. It directs me to safari, which I click 'try premium for free' button. I then start to sign in with spotify user det...
  • Peter__
  • Community Legend
  • 677 Views
  • 3 replies
  • 0 likes
  • Login
    Other
  • 677 Views
  • 3 replies
  • 0 likes

Payment issues

I got an email that my payment failed but when I check my bank account I've been charged for it before I even received the email. What do I do? I don't want to be charges more than once.

  • Newbie
  • I got an email that my payment failed but when I check my bank account I've been charged for it before I even received the email. What do I do? I don't want to be charges more than once.
  • Peter__
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Can't upgrade - going around in circles

Hey, I have been trying to upgrade to spotify premium from the free version. When I hit upgrade it sends me to facebook to enter my password (why does is have to link to facebook!), which I do, which sends me back to the upgrade screen, when I hit en...

  • Newbie
  • Hey,   I have been trying to upgrade to spotify premium from the free version. When I hit upgrade it sends me to facebook to enter my password (why does is have to link to facebook!), which ...
  • Peter__
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Spotify, why you are so mean to me *lol* delete my account PLEASE!

Why does this company not give a **bleep** about its users? I tried contacting them many times and never got a response, I want my account deleted becasue they are not able to get it fixed. Probably nobody working at spotify will read this... so this...

  • Regular
  • Why does this company not give a **bleep** about its users?   I tried contacting them many times and never got a response, I want my account deleted becasue they are not able to get it fixed...
  • Greg
  • Roadie
  • 402 Views
  • 9 replies
  • 0 likes
  • Account
  • 402 Views
  • 9 replies
  • 0 likes

NUS student discount

Hi, How can I add my NUS student discount to my account?

  • Newbie
  • Hi, How can I add my NUS student discount to my account?
  • spotibitch
  • Regular
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Unidays discount not working

I applied a the UniDays discount to my account in September and after checking my bank statement and online on spotify it said I was paying the full price. I then tried to apply the disocunt again and it said that it has already been applied to anoth...

  • Newbie
  • I applied a the UniDays discount to my account in September and after checking my bank statement and online on spotify it said I was paying the full price. I then tried to apply the disocunt again an...
  • Taylor
  • Community Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! Someone else seems to be using my email but not my account

Hi! I've been getting emails for a couple of months that there's an issue with my payment. The emails however are adressed to another person with another name, and there is NOT an issue with my payment on my account. Today that person also ordered an...

  • Newbie
  • Hi! I've been getting emails for a couple of months that there's an issue with my payment. The emails however are adressed to another person with another name, and there is NOT an issue with my pay...
  • Peter__
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Someone is using my account how to kick them off

Someone's using my account how to I kick them off?

  • Casual Listener
  • Someone's using my account how to I kick them off?
  • Peter__
  • Community Legend
  • 7107 Views
  • 2 replies
  • 0 likes
  • 7107 Views
  • 2 replies
  • 0 likes

Email Already used when changing email

Hello, I am trying to change my email because my current one got locked now i need to change it to another email address just incase i forgot my password but when i change it to another email i get a error like email already used by another account.....

  • Newbie
  • Hello, I am trying to change my email because my current one got locked now i need to change it to another email address just incase i forgot my password but when i change it to another email i get...
  • Peter__
  • Community Legend
  • 537 Views
  • 2 replies
  • 0 likes
  • Account
  • 537 Views
  • 2 replies
  • 0 likes

Limited time, I don't understand

Hi, I am not new to Spotify but I stopped using it when they started to play too many ads between songs. A friend told me it got better and that I should use it again, I've always liked this program so here I am. But I didn't know there was a daily l...

  • Newbie
  • Hi, I am not new to Spotify but I stopped using it when they started to play too many ads between songs. A friend told me it got better and that I should use it again, I've always liked this program ...
  • Peter__
  • Community Legend
  • 2936 Views
  • 5 replies
  • 0 likes
  • 2936 Views
  • 5 replies
  • 0 likes

Paying monthly subscription, but don't use premium

Hi guys, Every month I pay by credit card for a monthly description, but I don't use Spotify premium. All subcriptions and CC payments are switched off in my account, but Spotify is still charging me. I cannot find any other accounts I might have whe...

  • Newbie
  • Hi guys,   Every month I pay by credit card for a monthly description, but I don't use Spotify premium. All subcriptions and CC payments are switched off in my account, but Spotify is still ...
  • Peter__
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Hi

I just got spotify and I got the 30 days tryout but after two days it doesn't let me listen to my music

  • Newbie
  • I just got spotify and I got the 30 days tryout but after two days it doesn't let me listen to my music
  • Josh
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • Other
  • 126 Views
  • 1 replies
  • 0 likes

Just bought Premium, but still not getting it on my Mac nor iPhone!

Someone help!!! on my account it says You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged $9.99 on... but on Spotify app it just says SPOTIFY on the top. When I click on my name at the t...

  • Casual Listener
  • Someone help!!!   on my account it says You have an active Spotify Premium subscription. Your subscription will automatically renew and you will be charged $9.99 on... &nbsp...
  • thiagop
  • Newbie
  • 186 Views
  • 4 replies
  • 0 likes
  • Account
  • 186 Views
  • 4 replies
  • 0 likes

Password only resets on computer, old password needed for other devices.

Hi everyone, I just attempted to change my account password and after having problems even getting it to change I now have to use my new password for the Spotify Mac app and website, and my old password for my iPhone and iPad. I'm so confused as to w...

  • Casual Listener
  • Hi everyone,   I just attempted to change my account password and after having problems even getting it to change I now have to use my new password for the Spotify Mac app and website, and m...
  • Peter__
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes