Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5178 Views
  • 1 replies
  • 9 likes
  • Security
  • 5178 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 469559 Views
  • 977 replies
  • 111 likes
  • Account
  • 469559 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206945 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206945 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118263 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118263 Views
  • 72 replies
  • 12 likes

Can't signup with already purchased gift UK based

I already have a Spotify Premium Account but the number of devices I can have with offline became frustrating so I have just purchased another subscription, that I will just use for myself so that kids can't kick me out with their offline playlists. ...

  • Casual Listener
  • I already have a Spotify Premium Account but the number of devices I can have with offline became frustrating so I have just purchased another subscription, that I will just use for myself so that ki...
  • Peter__
  • Community Legend
  • 262 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 262 Views
  • 4 replies
  • 0 likes

Solved!! Premium subscription status

I bought a premium subscription good for 3 months for a friend, and I'm not sure if he ever recieved it in his e-mail. Is there any way to check on the status of it without asking him?

  • Regular
  • I bought a premium subscription good for 3 months for a friend, and I'm not sure if he ever recieved it in his e-mail. Is there any way to check on the status of it without asking him?
  • Peter__
  • Community Legend
  • 452 Views
  • 5 replies
  • 0 likes
  • 452 Views
  • 5 replies
  • 0 likes

Over Payments

It turns out that I have been being charged twice a month for the last 4 months. I do not have a 2nd account and nobody else in my household that has signed up using my email address or my Credit Card to set up another account. I checked my other 2 e...

  • Regular
  • It turns out that I have been being charged twice a month for the last 4 months. I do not have a 2nd account and nobody else in my household that has signed up using my email address or my Credit Car...
  • Peter__
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Could you...

Hi! How it's possible to get new Spotify update now (0.9.8) ? I would like to check new spotify look&feel. Can you turn on this option for my account? We have christmas ... Regards,PR

  • Newbie
  • Hi!   How it's possible to get new Spotify update now (0.9.8) ? 🙂 I would like to check new spotify look&feel. Can you turn on this option for my account? We have christmas ... 😉 ...
  • Peter__
  • Community Legend
  • 246 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 246 Views
  • 2 replies
  • 0 likes

Can't use my debit card on Spotify

First, sorry for my bad english. I'm not so good. Hi. I'm Peruvian and I really fall in love since Spotify opened his service for Perú. So, when my 2 premium days gone, I tried to use Free Premium but when I put my debit card the system show me error...

  • Casual Listener
  • First, sorry for my bad english. I'm not so good.   Hi. I'm Peruvian and I really fall in love since Spotify opened his service for Perú. So, when my 2 premium days gone, I tried to use Free...
  • Joe
  • Community Legend
  • 6432 Views
  • 5 replies
  • 0 likes
  • 6432 Views
  • 5 replies
  • 0 likes

Returning to US from Australia and cannot use Spotify. Please Help!

Hello all, So I went to Australia for 4 months and didn't use Spotify because you can only use it for 14 days while abroad. Now that I am back in the US, and have made sure that my profile says USA, Spotify still won't let me listen to music and is t...

  • Newbie
  • Hello all,    So I went to Australia for 4 months and didn't use Spotify because you can only use it for 14 days while abroad. Now that I am back in the US, and have made sure that my p...
  • user-removed
  • Not applicable
  • 340 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 340 Views
  • 2 replies
  • 0 likes

Solved!! Redeem / Wrong Choice / Wanted premium, got free

Heya. Just activated @ gift card vor 10€ and picked the weong option (2 months) i stead of premium.Since im using Spotify on my cell only, is there a way to fix that?Thankseles

  • Casual Listener
  • Heya. Just activated @ gift card vor 10€ and picked the weong option (2 months) i stead of premium. Since im using Spotify on my cell only, is there a way to fix that? Thanks eles
  • el_es
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Solved!! Cant Use Facebook Email To Log In Directly

Hi, I would like to just use an email to log into Spotify as I want to delete my Facebook account, how do I do this? Thanks.

  • Visitor
  • Hi, I would like to just use an email to log into Spotify as I want to delete my Facebook account, how do I do this?   Thanks.
  • user-removed
  • Not applicable
  • 540 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Security
  • 540 Views
  • 6 replies
  • 0 likes

10 hours limit per month

I signed in then out again then the 10 hour per month restarted

  • Casual Listener
  • I signed in then out again then the 10 hour per month restarted
  • Peter__
  • Community Legend
  • 2681 Views
  • 9 replies
  • 0 likes
  • 2681 Views
  • 9 replies
  • 0 likes

Iphone premium account erased after installing spotify on new PC

I have had a premium account on my iphone for months. I just installed Spotify on my new pc. Looking at my profile it says that I am using the free version not premium. I used to run the free version on my old pc, but have not used it in a long time....

  • Visitor
  • I have had a premium account on my iphone for months. I just installed Spotify on my new pc. Looking at my profile it says that I am using the free version not premium.   I used to run the f...
  • user-removed
  • Not applicable
  • 242 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 242 Views
  • 2 replies
  • 0 likes

Solved!! multi room ?

I have a premium account, is there a way to let my wife play her music upstair and me play mine down stairs using the same account? seem silly to need an acount for every room in the house.

  • Casual Listener
  • I have a premium account, is there a way to let my wife play her music upstair and me play mine down stairs using the same account? seem silly to need an acount for every room in the house.
  • Mirella
  • Casual Listener
  • 1802 Views
  • 7 replies
  • 0 likes
  • 1802 Views
  • 7 replies
  • 0 likes

Solved!! I've disconnected Spotify from Facebook and it doesn't work

Hi, I need your help. I had some problems with my Spotify account and decided to disconnect it from my Facebook account. Now I've lost my playlists and Premium subscription. What should I do? I can't pay twice for Spotify and I didn't delete Facebook...

  • Visitor
  • Hi, I need your help. I had some problems with my Spotify account and decided to disconnect it from my Facebook account. Now I've lost my playlists and Premium subscription. What should I do? I can't...
  • user-removed
  • Not applicable
  • 404 Views
  • 4 replies
  • 0 likes
  • 404 Views
  • 4 replies
  • 0 likes

Spotify in another territory - Christmas present

Hi, I am currently considering buying a spotify premium account as a Christmas present. The catch is that I am living in Slovakia, the person who I want to buy it for is from Slovakia but works long-term in Czech Republic. What should I do? When I wa...

  • Casual Listener
  • Hi,   I am currently considering buying a spotify premium account as a Christmas present.   The catch is that I am living in Slovakia, the person who I want to buy it for is from Sl...
  • Peter__
  • Community Legend
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

playlist

I can't see my playlist on my computer.

  • Newbie
  • I can't see my playlist on my computer.
  • Peter__
  • Community Legend
  • 180 Views
  • 3 replies
  • 0 likes
  • 180 Views
  • 3 replies
  • 0 likes

Log out another place??

someone else is jusing my spotify because i logged in on his device and he never logged out... could you help me?

  • Casual Listener
  • someone else is jusing my spotify because i logged in on his device and he never logged out... could you help me?
  • Peter__
  • Community Legend
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Advertisement Screening

A few questions.. Does Spotify have any sort of standards set for the quality of adverts played for free users? Is there a way to report advertisements one might believe are not child friendly? If no to either of the above, is there any way to reques...

  • Visitor
  • A few questions.. Does Spotify have any sort of standards set for the quality of adverts played for free users? Is there a way to report advertisements one might believe are not child friendly? If no...
  • Peter__
  • Community Legend
  • 714 Views
  • 5 replies
  • 7 likes
  • Account
    Free
    Other
  • 714 Views
  • 5 replies
  • 7 likes

Solved!! 3-in-1 Promotion

On the receipt, after clicking the 3-in-1 Premium promotion and purchasing, it says I only have 1 month. Does this mean the promotion isn't working, or that the next 2 months will simply carry on without being charaged? "Your Spotify Spotify Premium ...

  • Visitor
  • On the receipt, after clicking the 3-in-1 Premium promotion and purchasing, it says I only have 1 month. Does this mean the promotion isn't working, or that the next 2 months will simply carry on wit...
  • Peter__
  • Community Legend
  • 1110 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1110 Views
  • 8 replies
  • 0 likes

will not process my CC

I've had a spotify premium account for quite awhile now but my wallet and the credit card on file was stolen and obviously subsequently canceled. I had not yet updated the card information for my premium account so my subscription was canceled automa...

  • Newbie
  • I've had a spotify premium account for quite awhile now but my wallet and the credit card on file was stolen and obviously subsequently canceled. I had not yet updated the card information for my pre...
  • Peter__
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Can't change flag/country when applying for free trial + other questions

I want to try out Spotify Premium since I read that I can use that in the country where I curently live (Hungary). Is this true?Also, I want to link my Paypal that has more than 10USD so that I can try out the trial and at the top it says that if my ...

  • Casual Listener
  • I want to try out Spotify Premium since I read that I can use that in the country where I curently live (Hungary). Is this true? Also, I want to link my Paypal that has more than 10USD so that I c...
  • Peter__
  • Community Legend
  • 460 Views
  • 4 replies
  • 0 likes
  • 460 Views
  • 4 replies
  • 0 likes

My sonos app not available offline and minimises help!

Sonos app not available offline? Please can you help. - Added text to blank post / hpguru -

  • Newbie
  • Sonos app not available offline? Please can you help.   - Added text to blank post / hpguru -
  • Peter__
  • Community Legend
  • 366 Views
  • 2 replies
  • 0 likes
  • Other
  • 366 Views
  • 2 replies
  • 0 likes