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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 281945 Views
  • 829 replies
  • 86 likes
  • Account
  • 281945 Views
  • 829 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134031 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134031 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76049 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76049 Views
  • 63 replies
  • 8 likes

I was charged one months premium and do not know what the account

I was charged the premium month but that has not been and I would like to know where I can look to use it since I have taken the month

  • Newbie
  • I was charged the premium month but that has not been and I would like to know where I can look to use it since I have taken the month
  • Joe
  • Community Legend
  • 65 Views
  • 1 replies
  • 0 likes
  • 65 Views
  • 1 replies
  • 0 likes

Can't access spotify

My payments are going out as usual but jtoday i just for message saying I need premium to access music
What's going on? Should I stop my direct debit

  • Newbie
  • My payments are going out as usual but jtoday i just for message saying I need premium to access music<br>What's going on? Should I stop my direct debit
  • Joe
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • Premium
  • 107 Views
  • 1 replies
  • 0 likes

I'm traveling, can I use spotify in Europe?

Hi! I live in NYC and I'm traveling to Barcelona and London for 3 weekes. Wondering if I would be able to use spotify over there? Sould I do something? Thanks,

  • Newbie
  • Hi !   I live in NYC and I'm traveling to Barcelona and London for 3 weekes . Wondering if I would be able to use spotify over there ? Sould ...
  • Jonahman10
  • Roadie
  • 21112 Views
  • 2 replies
  • 0 likes
  • 21112 Views
  • 2 replies
  • 0 likes

Travelling Abroad

I have a Spotify US Premium subscription account and will be travelling to Turkey and Greece for a couple of weeks. Will I be able to use my Spotify account in these countries?

  • Newbie
  • I have a Spotify US Premium subscription account and will be travelling to Turkey and Greece for a couple of weeks. Will I be able to use my Spotify account in these countries?
  • Adam
  • Roadie
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 112 Views
  • 1 replies
  • 0 likes

Trying to Change Country, Credit Card charged

I have recently cancelled my premium perscription and moved to a new country (the US from Sweden). My old Swedish account was set to charge a friends CC for the subscription because it wouldn't accept my US credit card. Now I can find no way to chang...

  • Newbie
  • I have recently cancelled my premium perscription and moved to a new country (the US from Sweden).  My old Swedish account was set to charge a friends CC for the subscription because it wouldn't...
  • Liam
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

E-card not arrived, wrong account subscription

Hi, I've just bought an e-card for 3 months Spotify premium to give as a present, The person didn't receive the email with the code and I accidentally activated it on my account, is it possible to disable it from my account and give it to the right p...

  • Casual Listener
  • Hi, I've just bought an e-card for 3 months Spotify premium to give as a present, The person didn't receive the email with the code and I accidentally activated it on my account, is it possible to di...
  • Adam
  • Roadie
  • 337 Views
  • 7 replies
  • 0 likes
  • 337 Views
  • 7 replies
  • 0 likes

me han cobrado dos veces spotify premium

Me habeies cobrado dos veces el sevicio spotify premium del que ya me he dado de baja incluso antes de acabar el mes completo. Por favor pido se mr devuelva el dinero en mi cuenta de nuevo. Gracias.

  • Newbie
  • Me habeies cobrado dos veces el sevicio spotify premium del que ya me he dado de baja incluso antes de acabar el mes completo. Por favor pido se mr devuelva el dinero en mi cuenta de nuevo. Gracias.
  • Adam
  • Roadie
  • 744 Views
  • 1 replies
  • 0 likes
  • Premium
  • 744 Views
  • 1 replies
  • 0 likes

Undoing Facebook Merge

Hi! We use Spotify at work - when I clicked a Spotify song on a Facebook friend's profile this morning, it linked my account to the office Spotify. I have my own personal Spotify/Facebook account. Is there any way to unlink me and make this account f...

  • Newbie
  • Hi!    We use Spotify at work - when I clicked a Spotify song on a Facebook friend's profile this morning, it linked my account to the office Spotify. I have my own personal Spotify/Fac...
  • Liam
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

how do I get back my old account?

Hi, I got some issues with my facebook account. I'm italian, so excuse me for my bad english. In february I joined spotify logging into it from my facebook account, then last July I accidently unlinked spotify and facebook. To fix this situation, I'v...

  • Newbie
  • Hi, I got some issues with my facebook account. I'm italian, so excuse me for my bad english.  In february I joined spotify logging into it from my facebook account, then last July I accidently...
  • Taylor
  • Community Legend
  • 1710 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1710 Views
  • 1 replies
  • 0 likes

CHARGED FOR TRIAL

Hello i have been charged for premium before i have had a chance to cancel it, i am very poor and cannot afford to pay this and need a refund asap! I am not happy about this would someone please help me

  • Newbie
  • Hello i have been charged for premium before i have had a chance to cancel it, i am very poor and cannot afford to pay this and need a refund asap! I am not happy about this would someone please help...
  • Sam
  • Spotify
  • 96 Views
  • 1 replies
  • 0 likes
  • Premium
  • 96 Views
  • 1 replies
  • 0 likes

Accounts merged without my consent

This is very confusing, so I will try and map out my every move. I created a Spotify account for a Facebook business page. I also have a Spotify account of my own which I log in through my FB. Both of these accounts have different email addresses, ho...

  • Casual Listener
  • This is very confusing, so I will try and map out my every move. I created a Spotify account for a Facebook business page. I also have a Spotify account of my own which I log in through my FB. Both...
  • Sam
  • Spotify
  • 146 Views
  • 1 replies
  • 0 likes
  • Free
  • 146 Views
  • 1 replies
  • 0 likes

facebook friends showing up are not mine

I made a Spotify account for my girlfriend on my computer so she could use it back home, but now when I use my own account, her friends show up instead of mine. I have tried disconnecting from Facebook and reinstalling but nothing is working. Any sug...

  • Casual Listener
  • I made a Spotify account for my girlfriend on my computer so she could use it back home, but now when I use my own account, her friends show up instead of mine. I have tried disconnecting from F...
  • Sam
  • Spotify
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

All of my playlist is gone after i logged in

lost my playlist today, dont know why, but its gone, tried http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premium-disappeared/td-p/61 but it didnt work, any sugestions ?

  • Casual Listener
  • lost my playlist today, dont know why, but its gone, tried http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Please-read-Missing-playlists-Premium-disappeared/td-p/61 but it d...
  • Sam
  • Spotify
  • 149 Views
  • 4 replies
  • 0 likes
  • Account
  • 149 Views
  • 4 replies
  • 0 likes

locked out because facebook account has been suspended

Hello, My premium spotify account is connected with a facebook account that has been temporarly disabled and I no longer own the phone number to unlock that facebook account. Please Help! Thank you

  • Regular
  • Hello, My premium spotify account is connected with a facebook account that has been temporarly disabled and I no longer own the phone number to unlock that facebook account.   Please Help...
  • Adriank
  • Regular
  • 596 Views
  • 10 replies
  • 0 likes
  • 596 Views
  • 10 replies
  • 0 likes

The Premium code you entered has already been used

Purchased a $30 Gift Card from Target today and tried to redeem but to no avail. Message in red-"The Premium code you entered has already been used." Logged out and Logged back in and still same message?

  • Casual Listener
  • Purchased a $30 Gift Card from Target today and tried to redeem but to no avail.  Message in red-" The Premium code you entered has already been used." Logged out and Logged back in and still ...
  • Joe
  • Community Legend
  • 337 Views
  • 4 replies
  • 0 likes
  • 337 Views
  • 4 replies
  • 0 likes

Solved!! Can't Log In

I am inputting my user name and password correctly, and I get a message through the Spotify app on my laptop that the username or password is incorrect. I even reset my password successfully and I still cannot log in. Help?

  • Newbie
  • I am inputting my user name and password correctly, and I get a message through the Spotify app on my laptop that the username or password is incorrect. I even reset my password successfully and I st...
  • Peter__
  • Community Legend
  • 1258 Views
  • 29 replies
  • 0 likes
  • 1258 Views
  • 29 replies
  • 0 likes

Receive wrong friend mail

Hi i receive since 1 week notification that friends from me joined Spotify. I don´t know them and also in the Mail my Name is Francesca!! here´s a example is this a phishing mail? or a system failure on your side? Hey Francesca, Your friend Valentina...

  • Newbie
  • Hi    i receive since 1 week notification that friends from me joined Spotify. I don´t know them and also in the Mail my Name is Francesca!!   here´s a example   is th...
  • Sam
  • Spotify
  • 217 Views
  • 1 replies
  • 0 likes
  • Security
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

I need to logout from all of my devices!

Hey Can Spotify adamin please log me out of all devices my usernames is alcons37 Cheers!

  • Casual Listener
  • Hey Can Spotify adamin please log me out of all devices my usernames is alcons37     Cheers!
  • Joe
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes