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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75750 Views

28 replies

0 likes

  • 75750 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93153 Views

9 replies

2 likes

Account
Login
  • 93153 Views
  • 9 replies
  • 2 likes

Starred list gone and songs sent to me are gone and my other play lists are gone.

I randomly got logged out of my Spotify, and before that happened I noticed none of my songs were tracking on facebook, I went back into Spotify and it randomly logged me out. I logged back in and everything was set back to when you first install, I ...

Casual Listener

I randomly got logged out of my Spotify, and before that happened I noticed none of my songs were tracking on facebook, I went back into Spotify and it randomly logged me out. I logged back in and ev...

PWRWarTG

Casual Listener

298 Views

2 replies

0 likes

  • 298 Views
  • 2 replies
  • 0 likes

Lost all my playlists, with 1000 starred and almost 30K songs in total!

I had suddenly somet error while logging in to facebook, so I changed my password there. I CHANched my password here too, and lost ALL my old playlist!!!!

Newbie

I had suddenly somet error while logging in to facebook, so I changed my password there. I CHANched my password here too, and lost ALL my old playlist!!!!

Peter__

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

After disconnecting from facebook desktop application still has facebook pictures in sidebar.

I have an acount from befor facebook was a requirement. I used to use the web player but now I get "Failed to connect to spotify, trying again now." and it does this forever. Because the web player now does this I downloaded the desktop application. ...

Newbie

I have an acount from befor facebook was a requirement. I used to use the web player but now I get "Failed to connect to spotify, trying again now." and it does this forever. Because the web player n...

Peter__

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

HELP! Accidentally deleted a playlist!

HELP! I accidentally deleted my playlist "Downloadables" That I keep about 3 hours of music in! How can I get it back? There isn't an undo function for this in Spotify itself, and I can't seem to recover it using TimeMachine! Is there anything I can ...

Newbie

HELP! I accidentally deleted my playlist "Downloadables" That I keep about 3 hours of music in! How can I get it back? There isn't an undo function for this in Spotify itself, and I can't seem to rec...

Peter__

Community Legend

485 Views

2 replies

0 likes

Account
Other
  • 485 Views
  • 2 replies
  • 0 likes

friend is using my account

Can someone please logout my friend, can't play my music, thank you

Newbie

Can someone please logout my friend, can't play my music, thank you

Peter__

Community Legend

333 Views

2 replies

0 likes

Account
  • 333 Views
  • 2 replies
  • 0 likes

Error 410

Hello. Case number: #00981590 I had to make this new account to be able to get on the forums because I cant login with my original account, it says that it's wrong username or password. I've reset my password, didnt get any e-mail, i've sent a mail t...

Casual Listener

Hello. Case number:  #00981590   I had to make this new account to be able to get on the forums because I cant login with my original account, it says that it's wrong username or pa...

snusker2

Casual Listener

444 Views

2 replies

0 likes

Account
  • 444 Views
  • 2 replies
  • 0 likes

Purchased spotify premium with Unidays, it got applied to another user...

Just purchased Spitify premium with the Unidays offer, but it got ramdomly applied to another user... I logged in to my account when I was doing hte transaction and cannot see how it ended up being applied to another user. Help would be appreciated.

Casual Listener

Just purchased Spitify premium with the Unidays offer, but it got ramdomly applied to another user... I logged in to my account when I was doing hte transaction and cannot see how it ended up being...

Peter__

Community Legend

671 Views

6 replies

0 likes

Account
Premium
Subscription
  • 671 Views
  • 6 replies
  • 0 likes

30 day free trial no Credit card but premium code

Hello, I bought one of these premium codes but I can't use it because spotifuggle only offers me the 30 day free trial, but I don't have a credit card to use this offer. How can I skip this offer to redeem my premium code?? Cheers.

Casual Listener

Hello, I bought one of these premium codes but I can't use it because spotifuggle only offers me the 30 day free trial, but I don't have a credit card to use this offer. How can I skip this offer t...

Liam

Community Legend

3435 Views

2 replies

1 likes

  • 3435 Views
  • 2 replies
  • 1 likes

Gift card downloads

I chose the option to download 15 tracks with my Spotify gift card before reading the option to download tracks is no longer available. How can I change my giftcard to pay for one month of my Spotify Premium account instead?

Casual Listener

I chose the option to download 15 tracks with my Spotify gift card before reading the option to download tracks is no longer available. How can I change my giftcard to pay for one month of my Spotify...

Adam

Roadie

904 Views

3 replies

0 likes

Account
Premium
  • 904 Views
  • 3 replies
  • 0 likes

Changing Password

Hello, I have forgotten my password and when I got to change it the system asks for my current password in order to confirm the change..I don't remember it hence why I want to change it! I've never had an issue like this on any website until now. Any...

Newbie

Hello,  I have forgotten my password and when I got to change it  the system asks for my current password in order to confirm the change..I don't remember it hence why I want to change it!&...

Adam

Roadie

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Canceling my account

I just sent a contact form. How long does it usually take for an answer?

Newbie

I just sent a contact form. How long does it usually take for an answer?

Adam

Roadie

307 Views

1 replies

0 likes

Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Deactivated My Facebook - Lost My Spotify Premium Account

I just deactivated my Facebook. I can now not open Spotify. I have been a longtime Premium account with you. Do I have to cancel my subscription to you because I don't want to be on Facebook?

Visitor

I just deactivated my Facebook. I can now not open Spotify. I have been a longtime Premium account with you. Do I have to cancel my subscription to you because I don't want to be on Facebook?

user-removed

Not applicable

401 Views

2 replies

0 likes

  • 401 Views
  • 2 replies
  • 0 likes

Account problem

In attempting to change my credit card information, I found that my account shows my subscription status as Spotify Free. I have a premium subscription and am paying for it each month. How can I correct this and update my payment data without risking...

Casual Listener

In attempting to change my credit card information, I found that my account shows my subscription status as Spotify Free.  I have a premium subscription and am paying for it each month.  Ho...

Joe

Community Legend

658 Views

3 replies

0 likes

  • 658 Views
  • 3 replies
  • 0 likes

Paid twice for premium subscription!

Hi, Renewed my premium subscription --> received a confirmation mail, logged to another user id. Very strange. Hence, my playlists didn't work, so I went to the billing page again. Paid again to get the right premium account working, and this time it...

Regular

Hi,   Renewed my premium subscription --> received a confirmation mail, logged to another user id. Very strange. Hence, my playlists didn't work, so I went to the billing page again. &n...

pernilla_k

Regular

975 Views

6 replies

0 likes

Account
Premium
Subscription
  • 975 Views
  • 6 replies
  • 0 likes

Renewed Premium but doesn't work - playlists empty in Iphone & commercials?

Hi, My premium subscription ended by mistake due to new payment details. I renewed it, with occuring subscription plus also received 1 monty for free. However, my playlists on my IPhone show as 0 tracks and when I click on the playlist, they songs se...

Visitor

Hi,   My premium subscription ended by mistake due to new payment details. I renewed it, with occuring subscription plus also received 1 monty for free. 😃   However, my playlists o...

Peter__

Community Legend

484 Views

3 replies

0 likes

Account
Premium
Subscription
  • 484 Views
  • 3 replies
  • 0 likes

Spotify charged me for 119,88 for premium !?

I have a Spotify premium subscription for which I automatically pay 10,00 euros a month with paypal. Today I checked my bank account history and saw that paypal took a whopping 119,88 euros for a spotify payment. I have no idea what this is for, and ...

Casual Listener

I have a Spotify premium subscription for which I automatically pay 10,00 euros a month with paypal. Today I checked my bank account history and saw that paypal took a whopping 119,88 euros for a spo...

Peter__

Community Legend

1573 Views

3 replies

0 likes

  • 1573 Views
  • 3 replies
  • 0 likes

Deleted Account Mistake

I deleted the Facebook app and when I did, I was locked me out of my spotify account. So I reinstalled the Facebook app and logged back in. When I logged into Spotify, my playlists are gone and my Premium subscription information is no longer there. ...

Visitor

I deleted the Facebook app and when I did, I was locked me out of my spotify account. So I reinstalled the Facebook app and logged back in. When I logged into Spotify, my playlists are gone and my Pr...

Peter__

Community Legend

369 Views

1 replies

0 likes

Account
  • 369 Views
  • 1 replies
  • 0 likes

[urgent] Can't find my account, it's gone or something.

Hi, just today I was putting more songs in my playlist on Spotify with my personal account .. Tonight, a friend of mine has logged in with his username, from the app Spotify on my smartphone, and after he have activated Facebook's notifications in it...

Casual Listener

Hi, just today I was putting more songs in my playlist on Spotify with my personal account .. Tonight, a friend of mine has logged in with his username, from the app Spotify on my smartphone, and aft...

Peter__

Community Legend

493 Views

5 replies

0 likes

  • 493 Views
  • 5 replies
  • 0 likes

Solved!! 13/10 since update on Spotify, complete crash...

Hello, Since the update today (13/10) spotify grey's out everytime I try and play a track. I dont have a twitter account so I cant contact @spotify. The contact form has all but disappeared, so there deosnt seem to be any other method of reporting th...

Regular

Hello, Since the update today (13/10) spotify grey's out everytime I try and play a track. I dont have a twitter account so I cant contact @spotify.  The contact form has all but disappeared, ...

thomas_patz

Regular

646 Views

7 replies

0 likes

Account
Other
  • 646 Views
  • 7 replies
  • 0 likes