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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280203 Views
  • 822 replies
  • 84 likes
  • Account
  • 280203 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133350 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133350 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75674 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75674 Views
  • 63 replies
  • 8 likes

Servers too often offline and so few allowed devices

Hi guys, Little message to tell you how I'm not really happy about spotify by now. I have a premium account, which worked fine until now. But by now the spotify servers get slower and slower. This is not cool, but OK, I can understand you're probably...

  • Regular
  • Hi guys,   Little message to tell you how I'm not really happy about spotify by now. I have a premium account, which worked fine until now.   But by now the spotify servers get sl...
  • HeinrichD10
  • Newbie
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Spotify Unlimited Fail

Hello today it seems like i bought Spotify unlimited. I clicked on spotify unlimited to see what specs it had. But then suddenly I paid 50 Dkk for it. I ain't using spotify unlimited, Actually I can't use it at all. I would see if you still could lis...

  • Newbie
  • Hello today it seems like i bought Spotify unlimited. I clicked on spotify unlimited to see what specs it had. But then suddenly I paid 50 Dkk for it. I ain't using spotify unlimited, Actually I can'...
  • Peter__
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Free Premium Account and No Credit Card or PayPal

i cant sign up for free cause im only 15 and dont have a credit card or pay pal please help me with this i wanna try before i buy

  • Newbie
  • i cant sign up for free cause im only 15 and dont have a credit card or pay pal 😞 please help me with this i wanna try before i buy
  • Peter__
  • Community Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Billing Premium to Sprint via boku

When I register for Spotify Premium, the system asks for my carrier ( which is sprint) and my phone number. Once I hit continue, it asks me to enter a pin I'm evidently supposed to get via sms. I never get the pin and according to boku its Spotifys i...

  • Newbie
  • When I register for Spotify Premium, the system asks for my carrier ( which is sprint) and my phone number. Once I hit continue, it asks me to enter a pin I'm evidently supposed to get via sms. I...
  • Peter__
  • Community Legend
  • 1723 Views
  • 1 replies
  • 1 likes
  • 1723 Views
  • 1 replies
  • 1 likes

download Spotify in India on Mac

Can anyone help me please. It's a bit complicated but bear with me!! I have have had a paid for spotify account and application on my Windows PC for a number of years in France and it has worked fine. I then moved to India and, as it was not a free a...

  • Newbie
  • Can anyone help me please. It's a bit complicated but bear with me!! I have have had a paid for spotify account and application on my Windows PC for a number of years in France and it has worked fi...
  • Peter__
  • Community Legend
  • 3557 Views
  • 1 replies
  • 0 likes
  • 3557 Views
  • 1 replies
  • 0 likes

Offline files/playlists disappeared/unavailable offline

I am a premium user and have just returned from a trip away where wifi was not available. I planned on listening to my music in offline mode as I usually do. But for some reason, ALL my playlists are not available offline anymore. Now I am home, I am...

  • Music Fan
  • I   am   a   premium   user   and   have   just   returned   from   a   trip   away   where   wifi &...
  • Peter__
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Not ten hours Spotify but only 30 minutes?

Hello there. I need some help.. The moth started only a few days ago and I didn't get 10 hours but 30 minutes! o.o Now I can't listen to music anymore and I have to wait till next month. What's this about? Best wishes.. Daphne

  • Newbie
  • Hello there. I need some help..   The moth started only a few days ago and I didn't get 10 hours but 30 minutes! o.o Now I can't listen to music anymore and I have to wait till next month...
  • Peter__
  • Community Legend
  • 546 Views
  • 4 replies
  • 0 likes
  • 546 Views
  • 4 replies
  • 0 likes

Pitbull advertisements

WTF Spotify?! I'm receiving some Pitbull Global Warming advertisements on my Spotify Premium! Over the main interface, disturbing like hell! If I click it, it goes to the bottom. Seen it at least five times tonight. Like Spotify free or something. Al...

  • Regular
  • WTF Spotify?! I'm receiving some Pitbull Global Warming advertisements on my Spotify Premium! Over the main interface, disturbing like hell! If I click it, it goes to the bottom. Seen it at least fiv...
  • Stupify
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

RECUPERAR LISTA BORRADA

Necesito ayuda para recuperar una lista que he borrado del ipad el 23 de noviembre . La lista se llama PACO.

  • Newbie
  • Necesito ayuda para recuperar una lista que he borrado del ipad el 23 de noviembre . La lista se llama PACO. 
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Unable to buy Premium on my account.

I have a problem. when i first got spotify i didnt have any problems buying Premium, but a while ago it stoped working. When im trying to buy Premium it says that there is no money om my card, buy there is. If I make a new hotmail, facebook and spoti...

  • Casual Listener
  • I have a problem. when i first got spotify i didnt have any problems buying Premium, but a while ago it stoped working. When im trying to buy Premium it says that there is no money om my card, buy t...
  • meahtenoha
  • Spotify
  • 343 Views
  • 6 replies
  • 0 likes
  • 343 Views
  • 6 replies
  • 0 likes

Facebook Account Sync

Hi,Can you please unlink my dopey boyfriend's Facebook account from my Spotify? I clicked preferences ands connect to resync my own but it flashes a pop up box and then disappears. I'm using a Mac on Safari if this is of any use. Thanks in advance

  • Casual Listener
  • Hi, Can you please unlink my dopey boyfriend's Facebook account from my Spotify? I clicked preferences ands connect to resync my own but it flashes a pop up box and then disappears. I'm using a Ma...
  • meahtenoha
  • Spotify
  • 191 Views
  • 3 replies
  • 0 likes
  • 191 Views
  • 3 replies
  • 0 likes

Premium user name kidnapped?

I have been a Premium user of Spotify since april 2012. Now suddenly, today, I was downgraded to Free user, and all my 100+ playlists were gone. Some very strange things are happening: I entered a support contact form, and later today I again seemed ...

  • Visitor
  • I have been a Premium user of Spotify since april 2012. Now suddenly, today, I was downgraded to Free user, and all my 100+ playlists were gone. Some very strange things are happening:   &...
  • meahtenoha
  • Spotify
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Cannot log into my premium account , says not active anymore

This issue has been going on for a few days now and its driving my crazy. When I try to log into my premium account it says there is an error , if I try to say I forgot my password it says there is no active account associated with my email or my fac...

  • Casual Listener
  • This issue has been going on for a few days now and its driving my crazy. When I try to log into my premium account it says there is an error , if I try to say I forgot my password it says there is n...
  • Peter__
  • Community Legend
  • 601 Views
  • 5 replies
  • 0 likes
  • 601 Views
  • 5 replies
  • 0 likes

can't get certain info to show on facebook timeline - anyone with actual answer?!

Hi, Up until recently my facebook timeline used to show my most listened to albums. Then today it suddenly changed to showing my top songs, which I didn't like as I preferred showing the albums. I clicked on the edit/remove button and removed it hopi...

  • Newbie
  • Hi,   Up until recently my facebook timeline used to show my most listened to albums.  Then today it suddenly changed to showing my top songs, which I didn't like as I preferred showing...
  • palmerjor
  • Casual Listener
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

The Top Artists on my Facebook Profile are not showing/ Top Artists on FB is not refreshing/updating

Hi, I've been using Spotify since November 2011, no problem until now. My top artists on facebook will NOT APPEAR anymore.I think it is due to the fact that it is not updating/refreshing anymore. It shows old artists I listened to only.I did not hide...

  • Newbie
  • Hi, I've been using Spotify since November 2011, no problem until now. My top artists on facebook will NOT APPEAR anymore. I think it is due to the fact that it is not updating/refreshing anymore....
  • palmerjor
  • Casual Listener
  • 1009 Views
  • 3 replies
  • 4 likes
  • 1009 Views
  • 3 replies
  • 4 likes

Adele

Hey everyone! Is there someone who knows if Adele´s song "set the fire to the rain" is avalible on Spotify. I can find only remixes but any original song of Adele. Thx for help! Cheers Jazze

  • Newbie
  • Hey everyone!    Is there someone who knows if Adele´s song "set the fire to the rain" is avalible on Spotify. I can find only remixes but any original song of Adele.    T...
  • Peter__
  • Community Legend
  • 454 Views
  • 2 replies
  • 1 likes
  • 454 Views
  • 2 replies
  • 1 likes

Force Logout

Is it possible to force logout my spotify account from any device it is logged into? Because I have changed my password but still gets paused because of use elsewhere.Username: rassehub

  • Casual Listener
  • Is it possible to force logout my spotify account from any device it is logged into? Because I have changed my password but still gets paused because of use elsewhere. Username: rassehub
  • Goodman
  • Spotify Legend
  • 292 Views
  • 4 replies
  • 0 likes
  • 292 Views
  • 4 replies
  • 0 likes

Double registration with one email address: double charge each month. No answer from Service

I have got for some reason by registration two different Spotify IDs, and now I am being charged TWICE each month prom my PayPal account. I tried to contact the service team, but got no answer. What shall I do now? Thank you! Ljudmila

  • Newbie
  •  I have got for some reason by registration two different Spotify IDs, and now I am being charged TWICE each month prom my PayPal account. I tried to contact the service team, but got no answer....
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! [Announcement] - Service Outage 19.11.2012

Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear.

  • Spotify
  • Spotify
  • Hi folks. We're experiencing some service issues at the moment which may include but are not limited to login errors or streaming errors. We'll update you here when we're all clear. 
  • Rorey
  • Spotify
  • 728 Views
  • 12 replies
  • 0 likes
  • 728 Views
  • 12 replies
  • 0 likes

Free trial

i down loaded the 30 day mobile free trial and it keep saying only premium users can listen to music on demand

  • Newbie
  • i down loaded the 30 day mobile free trial and it keep saying only premium users can listen to music on demand
  • Peter__
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes