Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2934 Views
  • 0 replies
  • 8 likes
  • Security
  • 2934 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455593 Views
  • 973 replies
  • 109 likes
  • Account
  • 455593 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202016 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202016 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110271 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110271 Views
  • 72 replies
  • 12 likes

Re: downloading music

hey there, i also have a premium account and am wondering how to download the music so i can sync it to my ipod from spotify! Kind regards, Ros

  • Newbie
  • hey there,   i also have a premium account and am wondering how to download the music so i can sync it to my ipod from spotify!   Kind regards, Ros
  • Liam
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Just upgraded to unlimited, want to choose premium instead

Hello! I'm brand new to the spotify community and I have a windows phone 8 handset. I just read that spotify is about to be released for windows phone 8 the same day I upgraded to unlimited status (today). Can I get a refund and upgrade to premium in...

  • Casual Listener
  • Hello!  I'm brand new to the spotify community and I have a windows phone 8 handset.  I just read that spotify is about to be released for windows phone 8 the same day I upgraded to unlimit...
  • pdxhomebrew
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Subscripton that allow more than 3 offline devices?

Is there any subscription that allow more than 3 offline devices? It isn't that hard to go above 3 devices for example private and office laptops, private and work phone as well as tablets. I guess I could use mutiple regular accounts and collaborate...

  • Casual Listener
  • Is there any subscription that allow more than 3 offline devices? It isn't that hard to go above 3 devices for example private and office laptops, private and work phone as well as tablets. &nbsp...
  • Tralla
  • Casual Listener
  • 1714 Views
  • 2 replies
  • 0 likes
  • 1714 Views
  • 2 replies
  • 0 likes

Solved!! Country Change.

Thanks for your help

  • Community Legend
  • Thanks for your help 🙂
  • Liam
  • Community Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • Account
  • 453 Views
  • 3 replies
  • 0 likes

Help me help me help me

Help me I have spent all Saturday morning trying to do the simplest things. These guys just dont seem to care - no help, no ability to tell them why their websites dont work. Problem 1. Can't upgrade to Spotify Premium. The clicks through leads to "C...

  • Newbie
  • Help me I have spent all Saturday morning trying to do the simplest things. These guys just dont seem to care - no help, no ability to tell them why their websites dont work.   Problem 1. Ca...
  • Peter__
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Cannot enter card details

I want to try Spotify Premium. I go to https://www.spotify.com/uk/get-spotify/go/freetrial30/ and click to proceed to enter my Visa details yet the page will not load?

  • Casual Listener
  • I want to try Spotify Premium.   I go to https://www.spotify.com/uk/get-spotify/go/freetrial30/ and click to proceed to enter my Visa details yet the page will not load?   &nbs...
  • Lolsville
  • Casual Listener
  • 345 Views
  • 2 replies
  • 1 likes
  • 345 Views
  • 2 replies
  • 1 likes

Can't upgrade to premium - page not found.

I can't get to the payment services page. I keep getting page not found, or sent empty response errors. Are these pages really down? I've tried using Optimum Lightpath, Verizon FIOS and a tethered connection, but can't reach the payment page. WTF?

  • Casual Listener
  • I can't get to the payment services page.  I keep getting page not found, or sent empty response errors.  Are these pages really down?   I've tried using Optimum Lightpath, Verizon...
  • bola
  • Casual Listener
  • 987 Views
  • 10 replies
  • 0 likes
  • 987 Views
  • 10 replies
  • 0 likes

Settings for my playlist - Only for my Facebook users

Hi,Is it possible to create a playlist which is available only for certain people? Or is it possible to remove people who follow my playlist? Thanks

  • Newbie
  • Hi, Is it possible to create a playlist which is available only for certain people? Or is it possible to remove people who follow my playlist?   Thanks
  • Peter__
  • Community Legend
  • 1632 Views
  • 1 replies
  • 0 likes
  • 1632 Views
  • 1 replies
  • 0 likes

Premium User getting immediately kicked off literally as soon as i login with facebook

@Spotify every time I try to login to my Spotify PREMIUM account, it IMMEDIATEY kicks me off and I have paid every payment to date so I don't know why I can't access my account. I am entitled to my music. I have already contacted spotify numerous tim...

  • Regular
  • @Spotify every time I try to login to my Spotify PREMIUM account, it IMMEDIATEY kicks me off and I have paid every payment to date so I don't know why I can't access my account. I am entitled to my m...
  • Peter__
  • Community Legend
  • 1656 Views
  • 8 replies
  • 0 likes
  • 1656 Views
  • 8 replies
  • 0 likes

Please delete all my folders and reset my account

I want to start my Premium subscription from scratch with no playlists. How can I do this? Do I need to cancel my subscription and get a different account? Please help!

  • Casual Listener
  • I want to start my Premium subscription from scratch with no playlists.  How can I do this?  Do I need to cancel my subscription and get a different account?  Please help!
  • Liam
  • Community Legend
  • 436 Views
  • 4 replies
  • 0 likes
  • 436 Views
  • 4 replies
  • 0 likes

Shut up and take my money!

I have two bank accounts. One with everything and one with nothing or not so much in it because when I need some money I just make online transfers between both of them. It happened that I didn't have 9,99 to be billed for Spotify Premium this month....

  • Newbie
  • I have two bank accounts. One with everything and one with nothing or not so much in it because when I need some money I just make online transfers between both of them.    It happened ...
  • Liam
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Can't log in using username or e-mail address, only using 10-digit account number

I'm a Spotify Preium member. When I log in to my Spotify Windows client, I can enter either my e-mail address or my 10-digit account number as the username. However, when trying to log in to the Spotify Community or the Spotify web player, I can only...

  • Gig Goer
  • I'm a Spotify Preium member.   When I log in to my Spotify Windows client, I can enter either my e-mail address or my 10-digit account number as the username. However, when trying to log in ...
  • Stupify
  • Community Legend
  • 2038 Views
  • 1 replies
  • 0 likes
  • 2038 Views
  • 1 replies
  • 0 likes

2nd Device not recognizing Premium Account

My tablet version of spotify is not recognizing my premium subscription. I had to update my credit card info when my card expired and it cancelled my premium subscription. When I repurchased premium it recognized it on my laptop and phone but not my ...

  • Newbie
  • My tablet version of spotify is not recognizing my premium subscription.  I had to update my credit card info when my card expired and it cancelled my premium subscription.  When I repurcha...
  • Peter__
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Credit Card Declined and you want to resubscribe? Heres a fix!

Recently my pre-paid card ran out of funds. I wanted to continue my subscription but for some reason it kept declining my card. I did tons of research but there was NOTHING to help me. Many people have this problem duye to the $.01 vertification char...

  • Visitor
  • Recently my pre-paid card ran out of funds. I wanted to continue my subscription but for some reason it kept declining my card. I did tons of research but there was NOTHING to help me. Many people ha...
  • 946 Views
  • 0 replies
  • 0 likes
  • 946 Views
  • 0 replies
  • 0 likes

Solved!! premium works on mobile but not desktop

I have a premium account that works fine on my mobile but my desktop still sees me as a free account. suggestions?

  • Newbie
  • I have a premium account that works fine on my mobile but my desktop still sees me as a free account.  suggestions?
  • meahtenoha
  • Spotify
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Need password for Sonos and iPad but don't get any e-mail reply from Spotify

Hello Spotify, I need the password so that i can add my new Sonos system but i do not get any reply on my hotmail? (I have checked my spam)Can you check if something is wrong? Yours Sincerely, JM

  • Casual Listener
  • Hello Spotify,   I need the password so that i can add my new Sonos system but i do not get any reply on my hotmail? (I have checked my spam) Can you check if something is wrong?  ...
  • JM1981
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

How Much does this cost.... It isn't clear at all

My 48 hour trial is about to run out but I have no idea how much the app is?!? Completely confusing.....Can someone tell me is this a monthly subscription and if so what is the cost in euro?

  • Newbie
  • My 48 hour trial is about to run out but I have no idea how much the app is?!? Completely confusing..... Can someone tell me is this a monthly subscription and if so what is the cost in euro?
  • user-removed
  • Not applicable
  • 556 Views
  • 4 replies
  • 0 likes
  • 556 Views
  • 4 replies
  • 0 likes

Account hacked!!

My account was hacked today and I am unable to A) login to my account B) reset my password because the email account attached to my account has been changed I have sent two help forms in but did not realize that they would be sent to whatever email i...

  • Casual Listener
  • My account was hacked today and I am unable to  A) login to my account B) reset my password because the email account attached to my account has been changed   I have sent two help ...
  • Joshcoh85
  • Casual Listener
  • 285 Views
  • 4 replies
  • 0 likes
  • 285 Views
  • 4 replies
  • 0 likes

Don't have a credit card and after paying for more than two years with Paypal, WTF?

Din t get this! Im in the Netherlands, and never needed a card to pay for the Premium service. Now I find scalandously ridiculous that Spotify says theres a problem with the monthly withdrawals processed by Paypal: I have to provide a number of a cre...

  • Newbie
  • Din t get this! Im in the Netherlands, and never needed a card to pay for the Premium service. Now I find scalandously ridiculous that Spotify says theres a problem with the monthly withdrawals proce...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Solved!! Bug - Unable to change password

I am trying to log into spotify and change my password. When i do so the webpage returns a validation error on the email field saying this email address is already registered. I am not trying to change the email, just the password. The same error occ...

  • Newbie
  •   I am trying to log into spotify and change my password. When i do so the webpage returns a validation error on the email field saying this email address is already registered.   I...
  • Peter__
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes