Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420117 Views
  • 965 replies
  • 108 likes
  • Account
  • 420117 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185826 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185826 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103246 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103246 Views
  • 69 replies
  • 10 likes

DELETE MY ACCOUNT

I WOULD LIKE TO HAVE MY ACCOUNT DELETED

  • Newbie
  • I WOULD LIKE TO HAVE MY ACCOUNT DELETED
  • Peter__
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Password reset email not arriving - am desperate

Hi I've got people coming over this evening and wanted to upgrade to unlimited. But I can't remember password and the reset email is not arriving. Am desperate - people will be over soon - please help ps - I've replied to the 'no-reply' email as sugg...

  • Newbie
  • Hi I've got people coming over this evening and wanted to upgrade to unlimited.  But I can't remember password and the reset email is not arriving.  Am desperate - people will be over soo...
  • Peter__
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

All of my playlists are gone

I opened Spotify and I allways since I got spotify long time ago loged in automaticly, but now I had to retype my username and password. I typed my e-mail address and password, but I think I should have typed in my username instead. And when it loged...

  • Casual Listener
  • I opened Spotify and I allways since I got spotify long time ago loged in automaticly, but now I had to retype my username and password. I typed my e-mail address and password, but I think I should h...
  • Peter__
  • Community Legend
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

My files are unfindable

Hi everybody! I have a big problem some files i've just added are unfindable by spotify. It's a big problem cause i've just synchronized my ipod with the program and all crash now!! Plzz help me !

  • Newbie
  • Hi everybody! I have a big problem some files i've just added are unfindable by spotify. It's a big problem cause i've just synchronized my ipod with the program and all crash now!! Plzz help m...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Buying Premium membership as a gift

Hello-- I want to buy a few months of Spotify Premium for just about everyone on my shopping list this year. What's the easiest way to do this?

  • Newbie
  • Hello-- I want to buy a few months of Spotify Premium for just about everyone on my shopping list this year.  What's the easiest way to do this?  
  • Sam
  • Spotify
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Bought a gift card online, did not get it or a receipt

Hello, I bought a giftcard about a half hour ago and never got a confirmation email nor did the person I sent it to as a recipient get the gift card AND I was already charged. Can someone please help?

  • Casual Listener
  • Hello, I bought a giftcard about a half hour ago and never got a confirmation email nor did the person I sent it to as a recipient get the gift card AND I was already charged. Can someone please help?
  • Sam
  • Spotify
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

error 408 - your country does not match the one in your profile -- but it DOES!

I've been a spotify user since it was first available in Spain, i opened my account in Spain, and I am in Spain. Just a couple of weeks ago spotify quit working saying that my country does not match the one in my profile, and blocked me from accessin...

  • Visitor
  • I've been a spotify user since it was first available in Spain, i opened my account in Spain, and I am in Spain. Just a couple of weeks ago spotify quit working saying that my country does not match ...
  • user-removed
  • Not applicable
  • 702 Views
  • 7 replies
  • 0 likes
  • 702 Views
  • 7 replies
  • 0 likes

Artist looking for sales report

Any way to obtain a sales report I am an artist through tunecore. Looking for September and OctoberThanks

  • Newbie
  • Any way to obtain a sales report I am an artist through tunecore. Looking for September and October Thanks
  • Sam
  • Spotify
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Help! My main playlist just disappeared.

Is there any way to get it back? It was called: "Coolest Music - Cooler Than Yours"

  • Regular
  • Is there any way to get it back? It was called: "Coolest Music - Cooler Than Yours"
  • Sam
  • Spotify
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

Gifting Spotify Unlimited for a year as an e-card in the UK

I would like to buy Spotifiy Unlimited as a Gift to somebody in the UK for 12 months, which currently costs £4.99 per month. https://www.spotify.com/uk/get-spotify/go/, or £59.88 for 12 months However the e-cards (described https://www.spotify.com/uk...

  • Newbie
  • I would like to buy Spotifiy Unlimited as a Gift to somebody in the UK for 12 months, which currently costs £4.99 per month. https://www.spotify.com/uk/get-spotify/go/, or £59.88 for 12 months ...
  • Sam
  • Spotify
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

PREMIUM SERVICE STOP WORKING AFTER BILLING

I have had this problem before where i get the premium service billed and pay for and then cannot access my service can only access the radio... I have no reason why this happens but it's frustrating... I was just billed on November 25th and now the ...

  • Newbie
  • I have had this problem before where i get the premium service billed and pay for and then cannot access my service can only access the radio... I have no reason why this happens but it's frustrating...
  • Sam
  • Spotify
  • 373 Views
  • 3 replies
  • 1 likes
  • 373 Views
  • 3 replies
  • 1 likes

Playlist

I seem to have the same problem as a lot of people. I am a premium customer but all my playlists have disappeared from iPhone and iPad. I have logged out and back in again! Thanks jo

  • Newbie
  • I seem to have the same problem as a lot of people. I am a premium customer but all my playlists have disappeared from iPhone and iPad. I have logged out and back in again! Thanks jo
  • Sam
  • Spotify
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Purchased downloads disappeared

I bought 100 downloads 17thof November and after a logout my remaining (I think it was 30 or 40 left) downloads are gone. When I want to download it asks to purchase songs. I did change my address from Spain to the UK. Is there a way for me to retrie...

  • Newbie
  • I bought 100 downloads  17thof November and after a logout my remaining (I think it was 30 or 40 left) downloads are gone. When I want to download it asks to purchase songs. I did change my addr...
  • Sam
  • Spotify
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Solved!! offline playlists with 320 KB/s ?

When I save my playlist on a mobile device (or my PC) for offline use as a premium member- will songs be saved in 320 kb/s quality if I choose "high streaming quality" in the settings?

  • Newbie
  • When I save my playlist on a mobile device (or my PC) for offline use as a premium member- will songs be saved in 320 kb/s quality if I choose "high streaming quality" in the settings?
  • Sam
  • Spotify
  • 4470 Views
  • 4 replies
  • 0 likes
  • 4470 Views
  • 4 replies
  • 0 likes

Solved!! Spotify free without facebook?

Isn't it possible to get Spotify free without having a facebook account? It seems the only way to register is to enter my facebook credentials but since I don't have an account on facebook it's a bit tricky.

  • Newbie
  • Isn't it possible to get Spotify free without having a facebook account?   It seems the only way to register is to enter my facebook credentials but since I don't have an account on facebook i...
  • Sam
  • Spotify
  • 9772 Views
  • 11 replies
  • 1 likes
  • 9772 Views
  • 11 replies
  • 1 likes

cannot undo secondary account

From:https://www.spotify.com/us/help/faq/tech/secondary-account-created/ If you are logged into your original account here on the website, log out, using the link in the top, right corner of the page.Log into the Subscription page for the second acco...

  • Regular
  • From: https://www.spotify.com/us/help/faq/tech/secondary-account-created/     If you are logged into your original account here on the website, log out, using the link in the top,...
  • Peter__
  • Community Legend
  • 1163 Views
  • 13 replies
  • 2 likes
  • 1163 Views
  • 13 replies
  • 2 likes

Retrieve password

HelloI need help. I wrote some emails but no answer.I have a problem with my account spotify. I do not remember my password, so I can not access my Spotify account. I've tried resetting my password, but when I clicked on "remember password" and I put...

  • Regular
  • Hello I need help. I wrote some emails but no answer. I have a problem with my account spotify. I do not remember my password, so I can not access my Spotify account. I've tried resetting my pass...
  • dw14
  • Regular
  • 601 Views
  • 8 replies
  • 0 likes
  • 601 Views
  • 8 replies
  • 0 likes

Solved!! Payment nationality

Hello, Here is my problem: I'm a french student who lives in Belgium so my credit card is french but my IP is belgian. So when i want to pay, the payment is automatically refused... How can I fix my problem? (sorry for the low english skill)

  • Casual Listener
  • Hello, Here is my problem: I'm a french student who lives in Belgium so my credit card is french but my IP is belgian. So when i want to pay, the payment is automatically refused... How can I fix m...
  • Wopopo
  • Casual Listener
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

PLEASE STOP SENDING ME EMAILS!

Yes I have changed my email preferences in both my paid and facebook accounts - but still getting loads of irritating emails about people adding stuff to playlists I don't care about! Please delete my Facebook account as I never use it, and these ema...

  • Casual Listener
  • Yes I have changed my email preferences in both my paid and facebook accounts - but still getting loads of irritating emails about people adding stuff to playlists I don't care about!    ...
  • Sam
  • Spotify
  • 989 Views
  • 1 replies
  • 0 likes
  • 989 Views
  • 1 replies
  • 0 likes

HELP all of my playlists are gone!!!!

ref:_00DD0pxIW._500D0LlT9s:ref Hi, I've read the boards logged in via Facebook and Spotify, re-installed etc etc and nothing has changed, the only playlists I have are my local imported ones. Something strange was happening on my Facebook and Twitter...

  • Casual Listener
  • ref:_00DD0pxIW._500D0LlT9s:ref   Hi, I've read the boards logged in via Facebook and Spotify, re-installed etc etc and nothing has changed, the only playlists I have are my local import...
  • David
  • Spotify Legend
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes