Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • alberez57
  • Visitor
  • 170966 Views
  • 695 replies
  • 57 likes
  • Account
  • 170966 Views
  • 695 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1090061 Views
  • 118 replies
  • 104 likes
  • Account
  • 1090061 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 51855 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51855 Views
  • 58 replies
  • 8 likes

Got receipt but the Premium-subscription doesn't work

Hi!I renewed my premium-subscription this afternoon and got the receipt sent to my email (but in Spanish). Now it doesn't work neither on my cell nor on my computer.

  • Casual Listener
  • Hi! I renewed my premium-subscription this afternoon and got the receipt sent to my email (but in Spanish). Now it doesn't work neither on my cell nor on my computer.    
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Critical Bug? error 410 - Account assoc with incorrect email / 'incorrect credentials' on login

I believe I'm experiencing a bad bug with my Spotify account. It's either a bad bug or I'm getting hacked. I'm not getting very far with the customer service, so I thought I'd post here in the hopes that a developer or QA person reads these reports w...

  • Newbie
  • I believe I'm experiencing a bad bug with my Spotify account. It's either a bad bug or I'm getting hacked. I'm not getting very far with the customer service, so I thought I'd post here in the hopes ...
  • 336 Views
  • 0 replies
  • 1 likes
  • 336 Views
  • 0 replies
  • 1 likes

Can't connect to facebook

I deleted my old Facebook account and attempted to connect the new one to my existing Spotify account. The facebook log in window pops up but it won't actually connect. My spotify user name: mozicodoMy facebook email: bassburner@gmail.com

  • Newbie
  • I deleted my old Facebook account and attempted to connect the new one to my existing Spotify account.  The facebook log in window pops up but it won't actually connect.    My spotif...
  • 548 Views
  • 0 replies
  • 0 likes
  • 548 Views
  • 0 replies
  • 0 likes

The Facebook Spotify app changes my country to Luxembourg

Hi,Whenever I check my facebook Spotify app page I get a page with this text "Sign up to be first in line when Spotify launches in Luxembourg!" I am in the United States and my facebook account is set in the United States, my IP address is also recog...

Spotify on Facebook.JPG
  • Newbie
  • Hi, Whenever I check my facebook Spotify app page I get a page with this text      "Sign up to be first in line when Spotify launches in Luxembourg!"  I am in the United St...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Issue linking my Free account to Virgin Media in order to get premium free for 6 months.

Hi there, I spent over an hour & half to Virgin last night who to be honest were the square route of useless, so thought I'd try to get some help from the experts! When trying to link my free spotify account to my new virgin media 30mb package, it sa...

  • Newbie
  • Hi there,   I spent over an hour & half to Virgin last night who to be honest were the square route of useless, so thought I'd try to get some help from the experts!   Whe...
  • moseleydeb
  • Casual Listener
  • 1950 Views
  • 4 replies
  • 0 likes
  • 1950 Views
  • 4 replies
  • 0 likes

HELP ME

my spotify has started fully freaking out it started logging me out then back in.... then its saying im offline all the time and now its deleted all my starred tracks tryed uninstalling and reinstalling and got nothing...! help me:( cos its getting a...

  • Casual Listener
  • my spotify has started fully freaking out it started logging me out then back in.... then its saying im offline all the time and now its deleted all my starred tracks tryed uninstalling and reinstall...
  • johovo
  • Casual Listener
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

UK account set to International error after today's update

Hi all Just had a Spotify update in UK (02/05/2012) and, midway through playing the first track after re-starting, Spotify went offline (error 404). After looking on-line it seems this is usually a temporary log-in error. However, I was clearly logge...

  • Regular
  • Hi all   Just had a Spotify update in UK (02/05/2012) and, midway through playing the first track after re-starting, Spotify went offline (error 404). After looking on-line it seems this is us...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Why isn't anyone helping?

I reported weeks ago that my starred tracks and playlists have disappeared. I have tried everything on here to rectify things to no avail. Is it because I am a Spotify Free user that nothing is being done?

  • Casual Listener
  • I reported weeks ago that my starred tracks and playlists have disappeared. I have tried everything on here to rectify things to no avail. Is it because I am a Spotify Free user that nothing is being...
  • Manoucho
  • Regular
  • 778 Views
  • 9 replies
  • 0 likes
  • 778 Views
  • 9 replies
  • 0 likes

Problems with login

I can't change my password as the email on the account doesn't work, I can't change my settings because spotify has changed my password, I'm paying for premium but I'm unhappy that I can't use it on my phone also. Can someone please help because I en...

  • Newbie
  • I can't change my password as the email on the account doesn't work, I can't change my settings because spotify has changed my password, I'm paying for premium but I'm unhappy that I can't use it on ...
  • meahtenoha
  • Spotify
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

missing starred songs

i had about 200+ in my starred list now i have only 55, what have happend? any1 help me? :S

  • Newbie
  • i had about 200+ in my starred list now i have only 55, what have happend? any1 help me? :S
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Moved from Sweden to Denmark, can't use Spotify anymore

Hello, I have tried to change my profile to tell Spotify that I live in Denmark now, but even though Denmark is also part of Spotify now, I am not allowed to change my free account to a Danish free account. I have a Danish IP-address. What do I do?

  • Newbie
  • Hello, I have tried to change my profile to tell Spotify that I live in Denmark now, but even though Denmark is also part of Spotify now, I am not allowed to change my free account to a Danish free a...
  • David
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

What's the point of offline mode?

What good is offline mode if you have to be able to sign in before you play anything? I was just on a flight and when we were able to turn out electronics back on I found I could not play any music due to not being able to login. Am I doing something...

  • Casual Listener
  • What good is offline mode if you have to be able to sign in before you play anything? I was just on a flight and when we were able to turn out electronics back on I found I could not play any music d...
  • AnttiP
  • Newbie
  • 2356 Views
  • 5 replies
  • 0 likes
  • 2356 Views
  • 5 replies
  • 0 likes

Premium not working

Hello, I purchased new Premium time after my previous debet card was out of date. This was a few days ago, but it is still not working in Spotify. (I get ads.) I've relogged multiple times since then. Please help.

  • Casual Listener
  • Hello,   I purchased new Premium time after my previous debet card was out of date. This was a few days ago, but it is still not working in Spotify. (I get ads.) I've relogged multiple times s...
  • David
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Can't by Spotify premium.

Whenever I try to pay for Spotify premium I get the "Payment failed" error, I have checked my bank and I do have the money for the purchase and I have been able to buy other things with my card so it's not an issue with the bank. Also tried to relog ...

  • Casual Listener
  • Whenever I try to pay for Spotify premium I get the "Payment failed" error, I have checked my bank and I do have the money for the purchase and I have been able to buy other things with my card so it...
  • pappersburk
  • Casual Listener
  • 152 Views
  • 2 replies
  • 0 likes
  • 152 Views
  • 2 replies
  • 0 likes

background noise

Starting yesterday when I play music or radio throughout every song played I get beep any ideas what it might be

  • Casual Listener
  • Starting yesterday when I play music or radio throughout every song played I get  beep  any ideas what ...
  • red6red
  • Casual Listener
  • 1555 Views
  • 7 replies
  • 0 likes
  • 1555 Views
  • 7 replies
  • 0 likes

Samsung Bada System

Hey Boys & Girls , I´ve got a samsung mobile with bada system and now i don't know how i can use spotify on my mobile cause it don´t exist a app for bada system mobils ...My question is now if i can have spotify on my mobile on a other way ...?! If n...

  • Casual Listener
  • Hey Boys & Girls ,   I´ve got a samsung mobile with bada system and now i don't know how i can use spotify on my mobile cause it don´t exist a app for bada system mobils ...My question is ...
  • Warenbur
  • Newbie
  • 3898 Views
  • 1 replies
  • 2 likes
  • 3898 Views
  • 1 replies
  • 2 likes

Still have the 5 plays only after linking to facebook?

Hi, Had an account from yonks ago that I connected to facebook recently. In doing so I lost my new account which was created through facebook (not pleased). The new account which was created through facebook let me listen to the same song however man...

  • Casual Listener
  • Hi,   Had an account from yonks ago that I connected to facebook recently. In doing so I lost my new account which was created through facebook (not pleased). The new account which was created...
  • Richard
  • Roadie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Payed for unlimited, never got it!!!!

anyone whos got the same problem?purchased unlimited three days ago, spotify took my money.. but i never got unlimited.. I bought it to be able to play my music all day long without commersial.. but no..I got 10h free and lots of commersial... help!!...

  • Visitor
  • anyone whos got the same problem? purchased unlimited three days ago, spotify took my money.. but i never got unlimited..   I bought it to be able to play my music all day long without commer...
  • shmo90
  • Casual Listener
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes

Please, please help me, I have deleted my play list by mistake

Please, can you Moderators please, please help me get my playlist back? I don't know what happened. but suddenly I was aware of that I had deleted it! I have been working on the list for sooo long... I'm almost crying...... Kindly regards, and sorry ...

  • Casual Listener
  • Please, can you Moderators please, please help me get my playlist back? I don't know what happened. but suddenly I was aware of that I had deleted it! I have been working on the list for sooo long......
  • Richard
  • Roadie
  • 144 Views
  • 3 replies
  • 0 likes
  • 144 Views
  • 3 replies
  • 0 likes

Env: prod