Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 350 Views
  • 0 replies
  • 6 likes
  • Security
  • 350 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 438708 Views
  • 970 replies
  • 108 likes
  • Account
  • 438708 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194767 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194767 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106659 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106659 Views
  • 70 replies
  • 11 likes

lista de reproducción

hola, estoy intentando publicar mi lista de reproduccion para que cuando alguien la busque en el buscador de spotify le aparezca y pueda disfrutar de ella e incluso añadir más canciones si lo desea como hago yo con listas de otras personas.Por ejempl...

  • Visitor
  • hola, estoy intentando publicar mi lista de reproduccion para que cuando alguien la busque en el buscador de spotify le aparezca y pueda disfrutar de ella e incluso añadir más canciones si lo desea c...
  • user-removed
  • Not applicable
  • 526 Views
  • 2 replies
  • 0 likes
  • 526 Views
  • 2 replies
  • 0 likes

publish playlist

hello, excuse me for my English.I'm trying to publish my playlist so that when someone search it in the spotify searchbox will appear.For example, if I write in the search box "falling in love at a coffee shop", some search results appear me with tho...

  • Visitor
  • hello, excuse me for my English. I'm trying to publish my playlist so that when someone search it in the spotify searchbox will appear. For example, if I write in the search box "falling in love at...
  • 732 Views
  • 0 replies
  • 0 likes
  • 732 Views
  • 0 replies
  • 0 likes

all my playlists are gone?

spotify im not happy with my service at all iv logged in on my spotify today and every single one of my playlists are gone i need this issue resolved asap i have not deleted any of them they have all just disapeared and i can see this has happened to...

  • Casual Listener
  • spotify im not happy with my service at all iv logged in on my spotify today and every single one of my playlists are gone i need this issue resolved asap i have not deleted any of them they have all...
  • Peter__
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

spotify/netflix

Hello! Ive heard some people got netflix free for 1 year cuz they had spotify premium.. they did get a mail from spotify .. why havent i?? I also want 1 year free netflix because i got premium aswell.. [Snip - Email Address - Mod] send me something n...

  • Newbie
  • Hello! Ive heard some people got netflix free for 1 year cuz they had spotify premium.. they did get a mail from spotify .. why havent i?? I also want 1 year free netflix because i got premium aswell...
  • Peter__
  • Community Legend
  • 822 Views
  • 3 replies
  • 0 likes
  • 822 Views
  • 3 replies
  • 0 likes

Payment failed

Hello Mr. Spotify I've been Premium user for about year. So far there has been no problems with payment. But now, in November I was told the credit card payment is failed. And I can't get it through myself as well. There is no issue with account, car...

  • Casual Listener
  • Hello Mr. Spotify 🙂   I've been Premium user for about year. So far there has been no problems with payment. But now, in November I was told the credit card payment is failed. And I ca...
  • ziffis
  • Casual Listener
  • 815 Views
  • 7 replies
  • 0 likes
  • 815 Views
  • 7 replies
  • 0 likes

What do I have to do to get some help around here?

I've tried the help threads, I've PM'd mods, I've sent a contact form and gotten one response that fixed nothing and replied to it twice. I've sent them security information to merge accounts and still no help. Is there a number I can call to get thi...

  • Visitor
  • I've tried the help threads, I've PM'd mods, I've sent a contact form and gotten one response that fixed nothing and replied to it twice. I've sent them security information to merge accounts and sti...
  • Peter__
  • Community Legend
  • 394 Views
  • 7 replies
  • 0 likes
  • 394 Views
  • 7 replies
  • 0 likes

Bezahlung fehlgeschlagen

Hallo, ich weiss nicht, ob ich hier in Deutsch posten kann ansonsten müßt ihr meinen Post rausschmeissen. Ich weiss auch nicht, ob ich hier richtig bin. Ich versuch es einfach mal. Ich wollte gerade mir Spotify Premium holen und mit Paypal bezahlen. ...

  • Newbie
  • Hallo, ich weiss nicht, ob ich hier in Deutsch posten kann ansonsten müßt ihr meinen Post rausschmeissen. Ich weiss auch nicht, ob ich hier richtig bin. Ich versuch es einfach mal. Ich wollte gerade ...
  • MiLeX
  • Newbie
  • 2719 Views
  • 1 replies
  • 1 likes
  • 2719 Views
  • 1 replies
  • 1 likes

Subscription Billing

Hi, I had the 30 day free trial of spotify, but I guess its finally up because I was billed today. I wasn't given an alert that it was going to be up and I really can't afford to be billed because I'm a college student with no job and I'm kind of jus...

  • Newbie
  • Hi,   I had the 30 day free trial of spotify, but I guess its finally up because I was billed today. I wasn't given an alert that it was going to be up and I really can't afford to be billed...
  • Peter__
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Payment problem

I bought a vanilla visa gift card to make my payment and it keeps declining it. Has anyone else had this problem? I tried contacting Spotify amd haven't been emailed back.

  • Newbie
  • I bought a vanilla visa gift card to make my payment and it keeps declining it. Has anyone else had this problem? I tried contacting Spotify amd haven't been emailed back.
  • Peter__
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Re: "We are currently not able to redeem this code" issue

Hello has this problem started again. We have just purchased a prepaid card and are getting the 'oops something seems to have gone wrong' message

  • Casual Listener
  • Hello has this problem started again.   We have just purchased a prepaid card and are getting the 'oops something seems to have gone wrong'  message
  • Goodman
  • Spotify Legend
  • 819 Views
  • 9 replies
  • 0 likes
  • 819 Views
  • 9 replies
  • 0 likes

new/returning member question about account usage

hello spotify community, maybe a bit fo a strange question but i have started using spotify again yesterday as i think i used it when the library was alot smaller and this time i have signed in via my facebook login details. Due to not having the gre...

  • Newbie
  • hello spotify community,     maybe a bit fo a strange question but i have started using spotify again yesterday as i think i used it when the library was alot smaller and this time i ...
  • Stupify
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Purchasing, Downloading, and Burning CD's

I am new to Spotify and I find It hard to manuever around to get the information I need. My main quetion is how to actually purchase music tracks or bundles. and burn them on a CD. Also I have had no luck in finding the cost for this in US Dollars. T...

  • Newbie
  • I am new to Spotify and I find It hard to manuever around to get the information I need.  My main quetion is how to actually purchase music tracks or bundles.  and burn them on a CD.  ...
  • Peter__
  • Community Legend
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

De-linking Facebook / NUS discount transfer

Hi, firstly I am glad spotify has allowed subscribers to once again signup without facebook. I would like to de-link facebook from my account (I don't have an original spotify username and password, i signed up with facebook details) I don't think th...

  • Visitor
  • Hi, firstly I am glad spotify has allowed subscribers to once again signup without facebook. I would like to de-link facebook from my account (I don't have an original spotify username and password, ...
  • Stupify
  • Community Legend
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Help!

Hey. I managed to delete a playlist called "SAD: '(" Can you help me to get this back?

  • Newbie
  • Hey. I managed to delete a playlist called "SAD: '(" Can you help me to get this back?
  • user-removed
  • Not applicable
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Facebook account not working

I have a problem with spotify and facebook account connection. I made a spotify account and accidentally linked it with my facebook and now the account that was linked before is gone. I can view the profile as 123088654 but when I log in with my face...

  • Regular
  • I have a problem with spotify and facebook account connection. I made a spotify account and accidentally linked it with my facebook and now the account that was linked before is gone. I can view ...
  • Peter__
  • Community Legend
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Re: Payment

I've premium and right now I've announces??   How can it be?

  • Newbie
  • I've premium and right now I've announces??   How can it be?
  • Peter__
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Login Problem

I cannot login to Spotify on my computer. I have uninstalled/reinstalled multiple times. I get no errors, after I enter my username/password the "logging in" page comes up and spins like it's thinking forever. The page never changes, never errors out...

  • Newbie
  • I cannot login to Spotify on my computer.  I have uninstalled/reinstalled multiple times.  I get no errors, after I enter my username/password the "logging in" page comes up and spins like ...
  • JVelero
  • Newbie
  • 335 Views
  • 4 replies
  • 0 likes
  • 335 Views
  • 4 replies
  • 0 likes

Privacy Policy - Transfer to other countries

Hi there, The recent changes to the Terms & Conditions and Privacy Policy have prompted me to sit and read through them, and I have a query regarding point 6 of the Privacy Policy (as well as a couple of suggestions around changes like this in genera...

  • Casual Listener
  • Hi there,   The recent changes to the Terms & Conditions and Privacy Policy have prompted me to sit and read through them, and I have a query regarding point 6 of the Privacy Policy (as ...
  • 195 Views
  • 0 replies
  • 1 likes
  • 195 Views
  • 0 replies
  • 1 likes

Solved!! when the month start for the 10h/month?

I had the message of '0 minutes' remaining on the 31.10.2012 so I thought that on the 01.11.2012 I would had access to spotify again but I'm still blocked... Does anybody knows when the month starts for Spotify? Or where could I find such info?? Docu...

  • Newbie
  • I had the message of '0 minutes' remaining on the 31.10.2012 so I thought that on the 01.11.2012 I would had access to spotify again but I'm still blocked... Does anybody knows when the month starts ...
  • Peter__
  • Community Legend
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Solved!! 48 hour trial not working

I have just agreed to a 48 hour trial however I can't listen to any songs at all unless I have the wrong idea of what the trial is about can someone please help thank you

  • Casual Listener
  • I have just agreed to a 48 hour trial however I can't listen to any songs at all unless I have the wrong idea of what the trial is about can someone please help thank you
  • abe3002
  • Casual Listener
  • 1189 Views
  • 4 replies
  • 0 likes
  • 1189 Views
  • 4 replies
  • 0 likes