Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285404 Views

529 replies

34 likes

Account
Free
  • 285404 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13578 Views

6 replies

11 likes

Security
  • 13578 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539459 Views

990 replies

114 likes

Account
  • 539459 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129521 Views

74 replies

12 likes

Account
Login
Premium
  • 129521 Views
  • 74 replies
  • 12 likes

Premium Account doesn't work for more than one listener at a time...

Whenever my daughter and i listen offline to our playlists at the same time, one of us get cut off, stating there are too many users on account...we have changed our password to no avail...installed latest desktop version, deleted and reinstalled on ...

Casual Listener

Whenever my daughter and i listen offline to our playlists at the same time, one of us get cut off, stating there are too many users on account...we have changed our password to no avail...installed ...

Peter__

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Using my German Spotify Account in Argentina

I have a German Spotify Premium account and I'll be moving to Argentina for a couple of months. Since I know that Spotify is not available in Argentina, will I be able to listen to music through Spotify with my PC and my Smartphone? Thank You! A.

Casual Listener

I have a German Spotify Premium account and I'll be moving to Argentina for a couple of months. Since I know that Spotify is not available in Argentina, will I be able to listen to music through Spot...

toniocartonio

Casual Listener

754 Views

2 replies

0 likes

  • 754 Views
  • 2 replies
  • 0 likes

My Premium not working on my Iphone

Please can my account be checked, as on my Iphone, it states I am on a trial but I have paid for Premium!!! Thanks

Newbie

Please can my account be checked, as on my Iphone, it states I am on a trial but I have paid for Premium!!! Thanks

Peter__

Community Legend

259 Views

3 replies

0 likes

  • 259 Views
  • 3 replies
  • 0 likes

All my playlists disappeared

All my playlists disappeared suddenly and I have no idea how to restore them. None of the other post topics seem to fix my problem. Can someone from Spotify please help me fix this? I am a Premium member.

Newbie

All my playlists disappeared suddenly and I have no idea how to restore them.  None of the other post topics seem to fix my problem.  Can someone from Spotify please help me fix this? ...

Sam

Spotify

163 Views

1 replies

0 likes

  • 163 Views
  • 1 replies
  • 0 likes

Change subscription without re-paying?

Yesterday I recieved a Spotify Premium code (I won it in a contest), and the person who gave it to me said that it would be possible for me to chose between 3 months of Premium or 6 months of Unlimited. However, when I redeemed, there was only "Premi...

Newbie

Yesterday I recieved a Spotify Premium code (I won it in a contest), and the person who gave it to me said that it would be possible for me to chose between 3 months of Premium or 6 months of Unlimit...

Sam

Spotify

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

Premium trial not working

I have just signed up for the free 30 day trial of Premium, but when I go to use it, it says that I do not have Premium and can only listen to radio.

Newbie

I have just signed up for the free 30 day trial of Premium, but when I go to use it, it says that I do not have Premium and can only listen to radio.

Sam

Spotify

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Audio problems with certain tracks

Hello everyone, I have been listening to this album Pino Daniele – Nero A Metà for a week after which the tracks started playing just for about fifteen/twenty seconds. The actual timeline keeps advancing but the audio disappears. Bizarre. Fortunately...

Newbie

Hello everyone,    I have been listening to this album Pino Daniele – Nero A Metà for a week after which the tracks started playing just for about fifteen/twenty seconds. The actua...

109 Views

0 replies

0 likes

  • 109 Views
  • 0 replies
  • 0 likes

número de compras erroneo

hola, He comprado hace unas horas 3 temas, y durante el proceso la aplicación se quedó colgada al hacer la primera compra, no respondía la descarga, por lo que tuve que repetir la compra. Como resultado en lugar de 3 canciones se me han cargado 4 com...

Newbie

hola, He comprado hace unas horas 3 temas, y durante el proceso la aplicación se quedó colgada al hacer la primera compra, no respondía la descarga, por lo que tuve que repetir la compra. Como resu...

103 Views

0 replies

0 likes

  • 103 Views
  • 0 replies
  • 0 likes

Solved!! Unlimited service

Does the Unlimited service stay $4.99 or does it change prices after first purchase?

Newbie

Does the Unlimited service stay $4.99 or does it change prices after first purchase?

Peter__

Community Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Solved!! Need Moderator Help: Disconnect from Facebook

Hello - I had to delete my Facebook account and now am unable to use Spotify. Would it be possible for a moderator to manually disconnect my Facebook from my Spotify account? It was created after the integration period so I'm not able to do it myself...

Casual Listener

Hello -   I had to delete my Facebook account and now am unable to use Spotify. Would it be possible for a moderator to manually disconnect my Facebook from my Spotify account? It was create...

Peter__

Community Legend

390 Views

3 replies

0 likes

  • 390 Views
  • 3 replies
  • 0 likes

purchased song don't show up in download

So i purchased a 30-song-bundle the other day. and started downloading just fine. but now whenever i download a song it is not going onto the download section of my spotify. However, it is still downloaded onto my computer and then shown in spotify a...

Newbie

So i purchased a 30-song-bundle the other day. and started downloading just fine. but now whenever i download a song it is not going onto the download section of my spotify. However, it is still down...

232 Views

0 replies

1 likes

  • 232 Views
  • 0 replies
  • 1 likes

Solved!! Recover my playlist for my weddingparty pleassssse

Dear Spotify, I have been working weeks on my playlist for my wedding party and accidentally deleted it. Can you please recover it for me ? It was called 'trouw' thank you very much!!!!!!!!!!!!!!!

Casual Listener

Dear Spotify,   I have been working weeks on my playlist for my wedding party and accidentally deleted it.  Can you please recover it for me ?  It was called 'trouw'   tha...

vdmwillie

Casual Listener

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Removing songs from playlist

I would like to remove a song from a playlist I created but the delete option is not active because the song is not in my library, I took it from a friend's playlist. How do I get this song out of my playlist?

Newbie

I would like to remove a song from a playlist I created but the delete option is not active because the song is not in my library, I took it from a friend's playlist. How do I get this song out of my...

meahtenoha

Spotify

266 Views

1 replies

0 likes

  • 266 Views
  • 1 replies
  • 0 likes

Playlist disappeared

Hi! I just realized that one of my main playlists is gone. Not sure how it happened. It's called "Pandora July". Can someone on staff please restore it? Thanks!

Visitor

Hi! I just realized that one of my main playlists is gone. Not sure how it happened. It's called "Pandora July". Can someone on staff please restore it? Thanks!

169 Views

0 replies

0 likes

  • 169 Views
  • 0 replies
  • 0 likes

Can't listen to songs my friends are listening to!

Hello! I'm wondering how come i can't listen to for example Avicii – Last Dance - Radio Edit when my friends can? Is it something wrong with my account or how is this possible?

Regular

Hello!   I'm wondering how come i can't listen to for example Avicii – Last Dance - Radio Edit when my friends can? Is it something wrong with my account or how is this possible?

nabrian84

Casual Listener

2782 Views

8 replies

0 likes

  • 2782 Views
  • 8 replies
  • 0 likes

Playlist are gone

I accidentally started a new account it got linked to my Facebook now I'm trying to find a way to get my account back the one with all my music I went from thousands of songs what can I do this situation is driving me crazy please help im losing it I...

Casual Listener

I accidentally started a new account it got linked to my Facebook now I'm trying to find a way to get my account back the one with all my music I went from thousands of songs what can I do this situa...

Richard

Community Legend

378 Views

7 replies

0 likes

  • 378 Views
  • 7 replies
  • 0 likes

Solved!! All e-cards say "Happy Christmas", I want to say "Happy Birthday"

Just because it's Christmas soon, doesn't mean nobody has a birthday! Any workaround available?

Casual Listener

Just because it's Christmas soon, doesn't mean nobody has a birthday! Any workaround available?

mkz

Casual Listener

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
  • 0 likes

account

hey ive just been paid for spotify unlimitied but i keep getting breaks for adverts in my music streaming. can you tell me why this is happening, if it carrys on im just gonna stop my subscription because im not really getting what i paid for. thanks...

Newbie

hey ive just been paid for spotify unlimitied but i keep getting breaks for  adverts in my music streaming. can you tell me why this is happening, if it carrys on im just gonna stop my subscript...

Peter__

Community Legend

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Can cancel my subscription!

Hello i have a problem with my subscription. 2012-11-06 i bought a month of subscription with a card that only had 100 swedish crowns on it. Now 2012-12-13 i cant remove the subscription? Why? I stil lhave premium? How can you give me premium without...

Casual Listener

Hello i have a problem with my subscription. 2012-11-06 i bought a month of subscription with a card that only had 100 swedish crowns on it. Now 2012-12-13 i cant remove the subscription? Why? I stil...

Peter__

Community Legend

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Changed facebook account but old account still charged, need funds on new account.

I have tried using the Contact Form but the turn around time for a responds is slow and my problem is time sensitive. Reference # 500265 I had an account with an old facebook account, decided to get new account, deleted that account and cancel spotif...

Casual Listener

I have tried using the Contact Form but the turn around time for a responds is slow and my problem is time sensitive.   Reference # 500265   I had an account with an old facebook ac...

meahtenoha

Spotify

554 Views

3 replies

0 likes

  • 554 Views
  • 3 replies
  • 0 likes