Announcements
Currently, we have some issues with the Web Player not loading - for more info, click here.

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 350709 Views
  • 901 replies
  • 105 likes
  • Account
  • 350709 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1151904 Views
  • 119 replies
  • 110 likes
  • Account
  • 1151904 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88135 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88135 Views
  • 68 replies
  • 10 likes

Solved!! Deleted Playlists/ Premium. Urgent Case # 00223194 Time Sensitive

Hello, I have a Spotify premium service and I accidentally deleted a playlist that is very important to me, named Nancy Party. I synch up with 2 devices, my work computer and my personal Mac Pro. I am having a party tomorrow and I need to have that p...

  • Casual Listener
  • Hello,   I have  a Spotify premium service and I accidentally deleted a playlist that is very important to me, named Nancy Party.  I synch up with 2 devices, my work computer and m...
  • mvilla29
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • 212 Views
  • 2 replies
  • 0 likes

Where are the Dead Skeletons

The Dead Skeletons are a band from Iceland that I learned about from NPR.ORG. I'd love to be able to access them from Spotify.

  • Casual Listener
  • The Dead Skeletons are a band from Iceland that I learned about from NPR.ORG.  I'd love to be able to access them from Spotify.
  • rblument
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

Solved!! canceled subscription but im still getting billed

And last time I.posted this I was told by a moderator I would get contacted and nothing happened"!! I am soooo unhappy with spotify!

  • Regular
  • And last time I.posted this I was told by a moderator I would get contacted and nothing happened"!! I am soooo unhappy with spotify!
  • Richard
  • Community Legend
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Solved!! My facebook linked to another spotify account

Hi I want to sign up for Spotify but when I try i am automatically signed in to my sisters account through my facebook accout. Is it possible to unlink these to enable me to sign up from scratch for my own account. Thanks Tamsin

  • Regular
  • Hi    I want to sign up for Spotify but when I try i am automatically signed in to my sisters account through my facebook accout. Is it possible to unlink these to enable me to sign up ...
  • TamsinScott
  • Regular
  • 269 Views
  • 4 replies
  • 0 likes
  • 269 Views
  • 4 replies
  • 0 likes

30 Day Free Trial

I've just acticated the 30day free trial, I look on my subsciptions and it says 2 Day Premium, Slighty confused here and say's i'll be charged £0.00 on the 25/8/12.

  • Casual Listener
  • I've just acticated the 30day free trial, I look on my subsciptions and it says 2 Day Premium, Slighty  confused here and say's i'll be charged £0.00 on the 25/8/12. 
  • bradumz
  • Casual Listener
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Account country

Hello..Ive try'd to change my spotify country settings, on the site, and on facebook. But none of them works, what the hell do I do?

  • Newbie
  • Hello.. Ive try'd to change my spotify country settings, on the site, and on facebook.  But none of them works, what the hell do I do? 
  • meahtenoha
  • Spotify
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Forgotten password and no access to email address

Hiya, I was just wondering if anyone could help me out. I have forgotten my spotify password and can not access the password reset email as its being sent to an email address I no longer have access to (I registered with my uni email address and now ...

  • Newbie
  • Hiya, I was just wondering if anyone could help me out. I have forgotten my spotify password and can not access the password reset email as its being sent to an email address I no longer have acces...
  • David
  • Spotify Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

charging me twice and giving me no premium service

I have been trying to contact Spotify for months and recieve no reply. I have charged twice since November 2011 a month for an account in my name and also it seems Im paying for another user as well not known to me through my bank account. Countless ...

  • Newbie
  • I have been trying to contact Spotify for months and recieve no reply. I have charged twice since November 2011 a month for an account in my name and also it seems Im paying for another user as well ...
  • David
  • Spotify Legend
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

Subscription

Hi I was wondering if I could get a refund on my recent subscription. I signed up for the 1 month trial, but forgot to cancel my subscription by the end of the trial. I have already canceled my subscription on the day I was charged. I cancelled becau...

  • Newbie
  • Hi I was wondering if I could get a refund on my recent subscription. I signed up for the 1 month trial, but forgot to cancel my subscription by the end of the trial. I have already canceled my subsc...
  • Sam
  • Spotify
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Disabled

Hey I subscribed to a premium account, and when my credit card was cancelled, and the payment failed, my Spotify playlists and music was all frozen in grey and you can't click on any of it. I dont want to go back to a premium account, just a free one...

  • Newbie
  • Hey I subscribed to a premium account, and when my credit card was cancelled, and the payment failed, my Spotify playlists and music was all frozen in grey and you can't click on any of it. I dont wa...
  • Sam
  • Spotify
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

May be another user. Want password every login

Hello there! I suspect another user to be using my spotify account. I probably logged in at some party and checked the remember password box. I want spotify forget my password at any IP-address (computer). This way my music isn't being stopped all th...

  • Newbie
  • Hello there!   I suspect another user to be using my spotify account. I probably logged in at some party and checked the remember password box. I want spotify forget my password at any IP-ad...
  • Sam
  • Spotify
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

i juts download songs

hey there, im new with spotify premium, i go on mobile and i have downloaded some songs... but...have i BOUGHT them? will i pay them? or have i turned on off-line mode? help please

  • Newbie
  • hey there, im new with spotify premium, i go on mobile and i have downloaded some songs... but... have i BOUGHT them? will i pay them? or have i turned on off-line mode? help please
  • Sam
  • Spotify
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

i need a refund noooow!!!

I will be forced to pursue legal action if j don't get a response and I don't receive my refund! I canceled my subscription and no one is doing anything about helping me!

  • Regular
  • I will be forced to pursue legal action if j don't get a response and I don't receive my refund! I canceled my subscription and no one is doing anything about helping me!
  • Sam
  • Spotify
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Deleting my account

I have used the contact form four times and got the same automatic response everytime. I just want to completely delete my entire spotify account, and I can't do the .del thing on my email because I am connected through facebook. PLEASE JUST DELETE M...

  • Newbie
  • I have used the contact form four times and got the same automatic response everytime. I just want to completely delete my entire spotify account, and I can't do the .del thing on my email because I ...
  • Sam
  • Spotify
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
  • 0 likes

can't access playlists

I'm trying to access my playlists via iPad and it looks like they've been wiped out. i don't understand what's going on. Anyone have any ideas?

  • Music Fan
  • I'm trying to access my playlists via iPad and it looks like they've been wiped out. i don't understand what's going on. Anyone have any ideas?
  • Sam
  • Spotify
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Unlinked Spotify still connected to Facebook

I signed up for spotify without facebook, but briefly connected the two. After deciding I didn't want them connected, I removed the connection, unregistered the spotify app in FB, and unlinked it in Spotify. Yet, when people send me songs, its still ...

  • Casual Listener
  • I signed up for spotify without facebook, but briefly connected the two. After deciding I didn't want them connected, I removed the connection, unregistered the spotify app in FB, and unlinked it in ...
  • indspenceable
  • Casual Listener
  • 371 Views
  • 1 replies
  • 1 likes
  • 371 Views
  • 1 replies
  • 1 likes

Solved!! Become a premium member

Goodafternoon, Does anyone have a idea how I could change my country to the Netherlands? I am living across the border in Germany, so I get a German IP address assigned by my provider, and so only the German way to pay (Deutsche bank etc), and I have...

  • Casual Listener
  • Goodafternoon,   Does anyone have a idea how I could change my country to the Netherlands?   I am living across the border in Germany, so I get a German IP address assigned by my pr...
  • Richard
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium giftcard.

I just upgraded to spotify premium using a giftcard, for the first hour it worked on my computer but on my mobile it would say that I require premium to listen on the phone now when i relogged on my computer and messed about abit it says that I have ...

  • Visitor
  • I just upgraded to spotify premium using a giftcard, for the first hour it worked on my computer but on my mobile it would say that I require premium to listen on the phone now when i relogged on my ...
  • Richard
  • Community Legend
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

Solved!! Disconnect after log-in

Hello, For some reason Spotify keeps disconnectng me right after I logged in. What happens is that I requested to delete my regular account, on which I assigned my facebook account, so I could start a brand new one using facebook only. Once I got the...

  • Casual Listener
  • Hello,   For some reason Spotify keeps disconnectng me right after I logged in. What happens is that I requested to delete my regular account, on which I assigned my facebook account, so I c...
  • meahtenoha
  • Spotify
  • 684 Views
  • 5 replies
  • 0 likes
  • 684 Views
  • 5 replies
  • 0 likes

Music on my mobile

I cant ply on my mobile. Why ?? Thor.nilsson@telia.com

  • Newbie
  • I cant ply on my mobile. Why ?? Thor.nilsson@telia.com
  • meahtenoha
  • Spotify
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes