Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421010 Views
  • 965 replies
  • 108 likes
  • Account
  • 421010 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186325 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186325 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103416 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103416 Views
  • 69 replies
  • 10 likes

Travel Spotify Not Working (Colombia)

I just purchased Spotify Premium after my free 14 days ran out. I logged out and logged back into my account and I still do not have access. Is there a setting within preferences that I am missing? Any suggestions?

  • Newbie
  • I just purchased  Spotify Premium after my free 14 days ran out.  I logged out and logged back into my account and I still do not have access.  Is there a setting within preferences th...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Solved!! Can't get Netflix offer (DK)

Hi I created my Netflix shortly after it launched in Denmark. I have been to http://netflix.com/spotify a few times, but can't seem to activate the offer. My subscription plan for Netflix keeps reading "Du er i gang med en prøveperiode på 31 dage (Yo...

  • Newbie
  • Hi   I created my Netflix shortly after it launched in Denmark. I have been to http://netflix.com/spotify a few times, but can't seem to activate the offer. My subscription plan for Netflix ...
  • Jude
  • Spotify Legend
  • 697 Views
  • 1 replies
  • 0 likes
  • 697 Views
  • 1 replies
  • 0 likes

Lost playlist and loss of premium account even though charged

Hi, I have followed the threads but they do not work for me. I have lost my playlists and my premium account. I continue to be charged. What is going on? Thanks

  • Casual Listener
  • Hi,   I have followed the threads but they do not work for me. I have lost my playlists and my premium account. I continue to be charged. What is going on?   Thanks
  • Sam
  • Spotify
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Charged twice when upgraded to Premium

As the title suggests, i upgraded yesterday to a premium account and was billed twice under different ID numbers? How do go about getting a refund or using the payment against next months bill? Thanks in advance

  • Newbie
  • As the title suggests, i upgraded yesterday to a premium account and was billed twice under different ID numbers?   How do go about getting a refund or using the payment against next months ...
  • Sam
  • Spotify
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

premium subscription associated with partner

Is a user with a premium subscription associated with your partner Telia able to access his or her's account on a cellphone that isn't on a Telia provider?

  • Casual Listener
  • Is a user with a premium subscription associated with your partner Telia able to access his or her's account on a cellphone that isn't on a Telia provider?
  • atwe
  • Casual Listener
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Login issue

I'm trying to login to spotify through Facebook but it's saying I may have changed or misspelled my user name or password. I haven't changed a thing! Anyone know how to fix this? I want my music back on my phone!

  • Casual Listener
  • I'm trying to login to spotify through Facebook but it's saying I may have changed or misspelled my user name or password. I haven't changed a thing! Anyone know how to fix this? I want my music back...
  • Sam
  • Spotify
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes

premium not working

I just activated my premium acct and when I try to listen to music on my phone it says its only available to premium members (which I am) and defaults to radio station. The only thing I want it for is on demand music on my phone! Is there a wait peri...

  • Newbie
  • I just activated my premium acct and when I try to listen to music on my phone it says its only available to premium members (which I am) and defaults to radio station. The only thing I want it for i...
  • Sam
  • Spotify
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

Songs showing up but can't play

For example I can search and find Skyfall by Adele but its not available to play. It's been 3 weeks since its release. What is the hold up. If I'm going to have to wait a month for every new release then Spotify is not worth it IMO.

  • Music Fan
  • For example I can search and find Skyfall by Adele but its not available to play. It's been 3 weeks since its release. What is the hold up. If I'm going to have to wait a month for every new release ...
  • Liam
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Bogus Charge

I am posting here because there is no other way I have received a response. I have tried several times to cancel my account and am still being charged. I have not used this service in months but continue to be charged. Please contact me asap.Calebpw

  • Regular
  • I am posting here because there is no other way I have received a response. I have tried several times to cancel my account and am still being charged. I have not used this service in months but cont...
  • tn5421
  • Newbie
  • 473 Views
  • 9 replies
  • 0 likes
  • 473 Views
  • 9 replies
  • 0 likes

music note tracks will not play

All songs in my Spotify library are FROM SPOTIFY. Now many of my tracks in numerous playlists I have created will not play and they have the music note beside them. Same issue with the link symbol

  • Newbie
  • All songs in my Spotify library are FROM SPOTIFY.  Now many of my tracks in numerous playlists I have created will not play and they have the music note beside them.  Same issue with the li...
  • 338 Views
  • 0 replies
  • 1 likes
  • 338 Views
  • 0 replies
  • 1 likes

Switching from Telia to Spotify

Hi, I have Spotify Premium through my Telia mobile phone contract. I am going to cancel this mobile phone contract but I want to keep my Spotify account and start paying to Spotify directly. Can this be done and how?

  • Newbie
  • Hi,   I have Spotify Premium through my Telia mobile phone contract. I am going to cancel this mobile phone contract but I want to keep my Spotify account and start paying to Spotify directly....
  • atwe
  • Casual Listener
  • 605 Views
  • 6 replies
  • 0 likes
  • 605 Views
  • 6 replies
  • 0 likes

Solved!! subscribed to free 30 day trial of premium but not able to use it

Hello, I've signed up for the free 30 day trial to premium but when I try to play a track it says I have exceeded my ten hour limit still? I've tried logging in and out of spotify but to no avail?

  • Regular
  • Hello,   I've signed up for the free 30 day trial to premium but when I try to play a track it says I have exceeded my ten hour limit still? I've tried logging in and out of spotify but to no ...
  • vintage-T
  • Casual Listener
  • 2002 Views
  • 30 replies
  • 0 likes
  • 2002 Views
  • 30 replies
  • 0 likes

My cat deleted my playlist!

Hello! My cat acceidently deleted my playlist Golista Please help.. My username is Christoferj Thanks

  • Regular
  • Hello! My cat acceidently deleted my playlist Golista 😕 Please help.. My username is Christoferj 🙂 Thanks
  • Peter__
  • Community Legend
  • 1472 Views
  • 8 replies
  • 2 likes
  • 1472 Views
  • 8 replies
  • 2 likes

Solved!! Lost Spotify Password/Facebook Password Changed.

I am logged in user name mperloe, and my Facebook address was changed. I do not know if I am a facebook log in or a Spotify login and do not remember the password. I just can't connect to Facebook through spotify. how do I change my facebook password...

  • Regular
  • I am logged in user name mperloe, and my Facebook address was changed. I do not know if I am a facebook log in or a Spotify login and do not remember the password. I just can't connect to Facebook th...
  • Peter__
  • Community Legend
  • 1417 Views
  • 7 replies
  • 0 likes
  • 1417 Views
  • 7 replies
  • 0 likes

where can i see premium codes that i inserted?

Hi, I need to know how i can to see in my spotify account, the remains premium codes that i inserted. Regards

  • Newbie
  • Hi,   I need to know how i can to see in my spotify account, the remains premium codes that i inserted.   Regards
  • David
  • Spotify Legend
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

The music my friends are listening to isnt updated

Yesterday i verfyed with facebook to see the music my friends are listening. It worked fine the first hour, but now the songs arent updated. I havethe same songs as yesterday in it. What can i do ? Thx for any help!

  • Newbie
  • Yesterday i verfyed with facebook to see the music my friends are listening. It worked fine the first hour, but now the songs arent updated. I havethe same songs as yesterday in it. What can i do ?...
  • neo-x
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

friends keep getting mails

People (including my mom) keep getting emails when I for example add tracks to one of my playlists. At the bottom of these messages stand: "You are receiving this email because (my name) is sharing playlist updates with friends on Spotify." I don't w...

  • Newbie
  • People (including my mom) keep getting emails when I for example add tracks to one of my playlists. At the bottom of these messages stand: "You are receiving this email because (my name) is sharing...
  • Peter__
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Unfriended Facebook friends still showing up

I recently unfriended some people on Facebook but I still see what they are listening to on Spotify. Is this a bug?

  • Casual Listener
  • I recently unfriended some people on Facebook but I still see what they are listening to on Spotify. Is this a bug?
  • Rorey
  • Spotify
  • 16924 Views
  • 14 replies
  • 1 likes
  • 16924 Views
  • 14 replies
  • 1 likes

Premium purchase problems

hello there i just tested a month spotify premium,now i wanna buy a new month of spotify premium and i like to pay with paypal where i have 60€ on it.when i try to buy a month it ask me to add a credit card on paypal.then i tryed to buy an ecard on s...

  • Visitor
  • hello there i just tested a month spotify premium,now i wanna buy a new month of spotify premium and i like to pay with paypal where i have 60€ on it.when i try to buy a month it ask me to add a cred...
  • Peter__
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes