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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422587 Views
  • 965 replies
  • 108 likes
  • Account
  • 422587 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187208 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187208 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103794 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103794 Views
  • 70 replies
  • 10 likes

Playlist lost after logging in with original facebook spotify on a premium spotify account.

My dad has premium spotify and i had been using spotify connected to my facebook. I was trying to transfer my playlist to his spotify to use it on my iphone since it's premium. I logged into his premium spotify account on my laptop and signed into my...

  • Newbie
  • ...new spotify user. I even have feeds of previous songs listened to on my facebook  but now they're all gone. Is there anyway i can find my playlist if it was public? Or is it completely gone.
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Problem with country

Hello, my English is poor but I'll try write it. I have registered at Spotify about 12 days ago and I was in Norway when it happened. Now, I'm in Spain (where I live), and I can't change my country. Due to that, I can't try the Premium because I am n...

  • Newbie
  •  Hello, my English is poor but I'll try write it.  I have registered at Spotify about 12 days ago and I was in Norway when it happened. Now, I'm in Spain (where I live), and I can't chang...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

SPOTIFY IS TRYING TO TAKE MONEY OUT MY BANK(iv already paid)

hi im a premium member,i paid my last bill on the 11th of july,for some reason it only took five pounds out of my bank,i just recieved a message at the top of my bar saying there was an error with my card and you could not withdraw the money from my ...

  • Regular
  • hi im a premium member,i paid my last bill on the 11th of july,for some reason it only took five pounds out of my bank,i just recieved a message at the top of my bar saying there was an error with ...
  • Richard
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Why does my old password work?

Hey! There are someone on my spotify account all the time, and I don't know how I can change my password. I have changed my password a million times, but the my old password still works! I really don't know what to do!!

  • Newbie
  • Hey! There are someone on my spotify account all the time, and I don't know how I can change my password. I have changed my password a million times, but the my old password still works! I really don...
  • meahtenoha
  • Spotify
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Please I want a refund I don't want to continue after the trial period

Yesterday my trial period has expired and I was cherged £9.99 for premium services. I send immeditely an email to support to ask for a refund because I don't want Premium. The support says they can't refund me because I have logged in in spotify afte...

  • Casual Listener
  • Yesterday my trial period has expired and I was cherged £9.99 for premium services.   I send immeditely an email to support to ask for a refund because I don't want Premium.   ...
  • SunEarthLive
  • Casual Listener
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

Cannot login

Spotify Unlimited was working fine until a couple of days ago, when the online applications no longer worked. I couldn't listen to radio stations, nor could I listen to songs from which I didn't have a copy on my pc. I tried to fix this by re-adding ...

  • Visitor
  • Spotify Unlimited was working fine until a couple of days ago, when the online applications no longer worked. I couldn't listen to radio stations, nor could I listen to songs from which I didn't have...
  • user-removed
  • Not applicable
  • 242 Views
  • 1 replies
  • 1 likes
  • 242 Views
  • 1 replies
  • 1 likes

workaround for the login problems

user robenneke found a workaround for the offline problem that has been bothering us for days now see http://community.spotify.com/t5/Desktop-Windows/keeps-on-going-offline-Error-Code-102-112-117-etc/td-p/109089/page/26 this really works. (wireless u...

  • Regular
  • user robenneke found a workaround for the offline problem that has been bothering us for days now see http://community.spotify.com/t5/Desktop-Windows/keeps-on-going-offline-Error-Code-102-112-117-e...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Norwegian language is not available

Hey hey, I was just downloading Spotify on the norwegian Spotify-Site, but Spotify does not want me to change the language to Norwegian ?!?It just offers me those possibilities in the language-settings: - Automatical - English - Spanish - French - Ge...

  • Newbie
  • Hey hey,   I was just downloading Spotify on the norwegian Spotify-Site, but Spotify does not want me to change the language to Norwegian ?!? It just offers me those possibilities in the ...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Solved!! Facebook got unlinked and made me a new account.

When I was using spotify on my iphone I seam to have unlinked my facebook with my old account, 119695826 and gotten a new one, is the a possibility to get my old account linked with my facebook again?

  • Newbie
  • When I was using spotify on my iphone I seam to have unlinked my facebook with my old account, 119695826 and gotten a new one, is the a possibility to get my old account linked with my facebook ...
  • Sam
  • Spotify
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

One playlist is missing, ive tried the Facebook option method?

Hi, i know that alot of people have problems with their playlists being gone/deleted, and i am one of them. Now, i already know that it is possible to retrieve them by login via Facebook, or to connect to Facebook (when you got to Edit > Preferences ...

  • Newbie
  • Hi, i know that alot of people have problems with their playlists being gone/deleted, and i am one of them. Now, i already know that it is possible to retrieve them by login via Facebook, or to conne...
  • David
  • Spotify Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

I have a premium account but my app says I'm in spotify free!

Been enjoying my premium supscription, building up playlists and starred songs! However today my app froze so I deleted/downloaded it again and all is lost! How can that be if my account is seperate from the APP and it's back in the basic free mode. ...

  • Newbie
  • Been enjoying my premium supscription, building up playlists and starred songs! However today my app froze so I deleted/downloaded it again and all is lost! How can that be if my account is seperate ...
  • Sam
  • Spotify
  • 190 Views
  • 1 replies
  • 1 likes
  • 190 Views
  • 1 replies
  • 1 likes

Payment failure

Hi! I got a message that due to payment issue my spotify premium account was now terminated. I looked into it and saw that the reason was that I recently have changed my visa card to a new one. I have updated the card number on my spotify account to ...

  • Newbie
  • Hi!   I got a message that due to payment issue my spotify premium account was now terminated. I looked into it and saw that the reason was that I recently have changed my visa card to a new...
  • Sam
  • Spotify
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

down again?

Your service is (once more) down here in Austria! Honestly, is that what I pay for?

  • Newbie
  • Your service is (once more) down here in Austria! Honestly, is that what I pay for?
  • Sam
  • Spotify
  • 249 Views
  • 2 replies
  • 1 likes
  • 249 Views
  • 2 replies
  • 1 likes

EUROPEAN ERROR, SPOTIFY TAKE A LOOK

http://community.spotify.com/t5/Desktop-Windows/keeps-on-going-offline-Error-Code-102-112-117-etc/td-p/109089

  • Music Fan
  • http://community.spotify.com/t5/Desktop-Windows/keeps-on-going-offline-Error-Code-102-112-117-etc/td-p/109089
  • Sam
  • Spotify
  • 401 Views
  • 1 replies
  • 1 likes
  • 401 Views
  • 1 replies
  • 1 likes

upgrade to premium

I upgraded my account to a premium one ......than run into some payment trouble...trying to activate again and now i have two accounts. I want only one premium account. how to delete one account. the one i tryed to ugrade seems not to be working well...

  • Casual Listener
  • I upgraded my account to a premium one ......than run into some payment trouble...trying to activate again and now i have two accounts. I want only one premium account. how to delete one account. the...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

account carnage

Hi, my profile name is toinfinityandbeyond I logged in on my friend's laptop to use my spotify playlists for a party and logged out after. Now, ALL the laptops in the house log in as me with my playlists under my name but when you click see profile i...

  • Newbie
  • Hi, my profile name is toinfinityandbeyond   I logged in on my friend's laptop to use my spotify playlists for a party and logged out after.   Now, ALL the laptops in the house log ...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Subscribers amount on my playlist wont update

My playlist: zyzz, trance & hardstyle which I have also published on ShareMyPlaylist keeps getting subscribers, I keep getting emails; "*random name* has subscribed to your playlist "zyzz, trance & hardstyle" But when I then check my subscribers, the...

  • Casual Listener
  • My playlist:    zyzz, trance & hardstyle   which I have also published on ShareMyPlaylist keeps getting subscribers, I keep getting emails; "*random name* has subscribed ...
  • mdorao
  • Regular
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Gift Cards with a Direct Debit subscription?

What happens if I've got a Direct Debit subscription and somebody buys me a Spotify Gift Card? Is there any way of using the Gift Card for a month's (or two months', depending on the level of membership) subscription or does the Direct Debit just con...

  • Newbie
  • What happens if I've got a Direct Debit subscription and somebody buys me a Spotify Gift Card? Is there any way of using the Gift Card for a month's (or two months', depending on the level of members...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes