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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287702 Views

529 replies

34 likes

Account
Free
  • 287702 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13635 Views

6 replies

11 likes

Security
  • 13635 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540425 Views

990 replies

114 likes

Account
  • 540425 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129614 Views

74 replies

12 likes

Account
Login
Premium
  • 129614 Views
  • 74 replies
  • 12 likes

Slightly bizarre problem with Spotify...

Not sure what's going on with this one, but it's a bit odd. I've been listening to Bon Iver of late, over the past few days or so. 'For Emma, Forever Ago' in the main, as it happens. Spotify will play the first four tracks without any problem, but on...

Casual Listener

  Not sure what's going on with this one, but it's a bit odd. I've been listening to Bon Iver of late, over the past few days or so. 'For Emma, Forever Ago' in the main, as it happens. S...

Roy_Davis

Casual Listener

356 Views

2 replies

0 likes

  • 356 Views
  • 2 replies
  • 0 likes

Cancel Subscription

Hi There, I made a mistake on subscription. I was meant to subscribe on my mobile and I didnt realise that I was signing up on the desktop version so I cancelled the subscription right away. Is there anyway to check that its cancelled and my money wi...

Newbie

Hi There,   I made a mistake on subscription. I was meant to subscribe on my mobile and I didnt realise that I was signing up on the desktop version so I cancelled the subscription right awa...

David

Spotify Legend

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Facebook scam?

HelloI'm trying to figure out whether this is a Facebook scam or not. It most likely is. Check out this URL: http://gratisspotify.net/The registrant of the domain is some Danish guy: Administrative Contact: Larsen, Patrick l4rsen@hotmail.com Birkeheg...

Music Fan

Hello I'm trying to figure out whether this is a Facebook scam or not. It most likely is. Check out this URL: http://gratisspotify.net/ The registrant of the domain is some Danish guy:  ...

David

Spotify Legend

1634 Views

1 replies

0 likes

  • 1634 Views
  • 1 replies
  • 0 likes

Billed twice

Hi I notice on my credit card statement that I have been billed twice the the month of September if someone could please look into this for me would be much appreciated.

Newbie

Hi I notice on my credit card statement that I have been billed twice the the month of September if someone could please look into this for me would be much appreciated.

David

Spotify Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Offline access withdrawn

I recently synced my music to my tablet and phone, now my PC is saying offline access withdrawn I have a feeling this is because my old iphone is still connected is there any thing that can be done about this?

Newbie

I recently synced my music to my tablet and phone, now my PC is saying offline access withdrawn I have a feeling this is because my old iphone is still connected is there any thing that can be done a...

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

Spotify not working in another country

We are using the program here on our desktop. Now my partner is at the moment in another country for a month holiday and wants to listen to Spotify over there on his laptop. I took especially the Ultimate package, so hat he could log on to the progra...

Newbie

We are using the program here on our desktop. Now my partner is at the moment in another country for a month holiday and wants to listen to Spotify over there on his laptop.   I took especia...

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

Solved!! no sounds

hello, I have a big problem,when I choose a music and click play, all it's ok, but there are no sounds. I don't understand why. all it's ok there are just no sound. I have try in youtube, and the sounds it's ok. it's happends just with spotify.if som...

Casual Listener

hello, I have a big problem, when I choose a music and click play, all it's ok, but there are no sounds. I don't understand why. all it's ok there are just no sound. I have try in youtube, and the s...

4101

Newbie

2321 Views

7 replies

0 likes

  • 2321 Views
  • 7 replies
  • 0 likes

Duplicate Account

Hi there, Months ago, I tried putting Spotify on my new computer (I had already downloaded Spotify onto my old computer and my iPhone as a paid user). But when I tried to set up this new instance of Spotify on my computer, it said I was entering my p...

Newbie

Hi there,   Months ago, I tried putting Spotify on my new computer (I had already downloaded Spotify onto my old computer and my iPhone as a paid user). But when I tried to set up this new i...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Account Issues

Hello, I have been unable to log into the mac or ios apps all day and am unable to save my profile without getting this error "Sorry, unhandled error" and when it does submit I get "No data sent". Whenever I go back to edit profile my DOB and Gender ...

Newbie

Hello, I have been unable to log into the mac or ios apps all day and am unable to save my profile without getting this error "Sorry, unhandled error" and when it does submit I get "No data sent". ...

keithlittle

Newbie

372 Views

1 replies

1 likes

  • 372 Views
  • 1 replies
  • 1 likes

Using my e-mail account to create a Spotify account

Hi guys, I tried Spotify for 30 days. I used my Facebook account to log in Spotify. But I just want to create a Spotify account without using Facebook. However when trying to sign up using E-mail, it says that my e-mail is already taken. I'm guessing...

Visitor

Hi guys,   I tried Spotify for 30 days. I used my Facebook account to log in Spotify. But I just want to create a Spotify account without using Facebook. However when trying to sign up using...

user-removed

Not applicable

2131 Views

4 replies

0 likes

  • 2131 Views
  • 4 replies
  • 0 likes

Really? This is a reply? From someone who isn't 12?

"Hi ya . I am sorry that you have had a few issues. I have sent in a team of lazer eyed sharks to sort out the payment details on your account. They have been zapping away.The found the problem. It was an old Spotify account you had that shared the s...

Newbie

"Hi ya . I am sorry that you have had a few issues. I have sent in a team of lazer eyed sharks to sort out the payment details on your account. They have been zapping away....

user-removed

Not applicable

392 Views

1 replies

1 likes

  • 392 Views
  • 1 replies
  • 1 likes

Where'd the music go?

I was wondering how much this happens to the rest of you: 1-discover great new music 2-star the hell out of their songs 3-listen to said amazing music 4-less than a week later all but their EP are no longer available on Spotify 5-weep bitterly I jut ...

Newbie

I was wondering how much this happens to the rest of you:   1-discover great new music 2-star the hell out of their songs 3-listen to said amazing music 4-less than a week later all bu...

user-removed

Not applicable

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Still need help after i got hijacked. Playlists and subscription help

My account got hijacked and i haven't heard from Spotify support since a little over 24h ago. I was able to track down who hacked me (from an email) and contact him. He then said he was hacked aswell and he has called support for both google and appl...

Regular

My account got hijacked and i haven't heard from Spotify support since a little over 24h ago. I was able to track down who hacked me (from an email) and contact him. He then said he was hacked aswe...

Tallkotten

Regular

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Getting my CD's into Library

I feel like this must be a really simple thing but I have searched for HOURS and cannot find an answer. How do I get tracks from my CD's onto my Spotify library?! I mean you must be able to because the whole point of Spotify is to have your music all...

Casual Listener

I feel like this must be a really simple thing but I have searched for HOURS and cannot find an answer.  How do I get tracks from my CD's onto my Spotify library?!  I mean you must be able ...

wood95

Newbie

10491 Views

2 replies

0 likes

  • 10491 Views
  • 2 replies
  • 0 likes

Playlist disappeared

My Playlists have all disappeared and I have logged out and in. Removed Spotify from my computer and downloaded Spotify again, all in vain. What could be done to retrieve mu playlists ? Many thanks for your help

Newbie

My Playlists have all disappeared and I have logged out and in. Removed Spotify from my computer and downloaded Spotify again, all in vain. What could be done to retrieve mu playlists ? Many thanks...

dexradio

Casual Listener

501 Views

3 replies

0 likes

  • 501 Views
  • 3 replies
  • 0 likes

My account is in vortex?

I've made this account just so I'm able to post about my other account, which uses the email "f********@gmail.com". I don't know whats happened, but I try to log in and it says incorrect username/password. So I try to reset password, and it says acco...

Casual Listener

I've made this account just so I'm able to post about my other account, which uses the email "f********@gmail.com".   I don't know whats happened, but I try to log in and it says incorrect u...

Flamur

Casual Listener

430 Views

2 replies

0 likes

  • 430 Views
  • 2 replies
  • 0 likes

Solved!! My suscription is spotify free but i'm unlimited

Hello,my suscription is spotify free and i paid spotify unlimited? Why?The user name of my login is the same that the user name who purchasing Spotify Unlimited. Thanks

Casual Listener

Hello, my suscription is spotify free and i paid spotify unlimited? Why? The user name of my login is the same that the user name who purchasing Spotify Unlimited.   Thanks   ...

jasabalete

Casual Listener

389 Views

2 replies

0 likes

  • 389 Views
  • 2 replies
  • 0 likes

Someone is using my account, changed payment plan.

Hello! Someone else is using my Spotify account and has changed the payment plan as well. He has changed the email and password which is hindering me to change it back. I've sent support mails but i want this solved as fast as possible! EDIT: Also pl...

Regular

Hello!   Someone else is using my Spotify account and has changed the payment plan as well.    He has changed the email and password which is hindering me to change it back. I'...

Tallkotten

Regular

418 Views

4 replies

0 likes

  • 418 Views
  • 4 replies
  • 0 likes

Spotify Premium i need help!

Hello! i have 1 year spotify premium and recently i got another year from my mom but i still have almost 10moths left from my old one, if i add the new one year will it just uppdate or will it give me 2years premium?

Casual Listener

Hello! i have 1 year spotify premium and recently i got another year from my mom but i still have almost 10moths left from my old one, if i add the new one year will it just uppdate or will it give m...

user-removed

Not applicable

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Lost my phone, how to prevent spotify from being used.

I lost my phone friday night, how do I de-authorize it from the website incase someone finds it and tries to connect to it using wifi? The phone service itself has been deactivated.

Newbie

I lost my phone friday night, how do I de-authorize it from the website incase someone finds it and tries to connect to it using wifi? The phone service itself has been deactivated.

Sam

Spotify

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes