Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396399 Views
  • 943 replies
  • 107 likes
  • Account
  • 396399 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170504 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170504 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98840 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98840 Views
  • 68 replies
  • 10 likes

Lost playlists.

I logged on my account and all my playlists were gone, please help !

  • Casual Listener
  • I logged on my account and all my playlists were gone, please help !
  • meahtenoha
  • Spotify
  • 402 Views
  • 15 replies
  • 0 likes
  • 402 Views
  • 15 replies
  • 0 likes

Solved!! I'm a Premium member and have to pay for downloads

I'm a Premium Spotify member through my broadband provider in The Netherlands. I want to download some tracks. With a Premium membership this should be free. But everytime I try, I get the message that I have to pay (buy downloads). I already checked...

  • Newbie
  • I'm a Premium Spotify member through my broadband provider in The Netherlands. I want to download some tracks. With a Premium membership this should be free. But everytime I try, I get the message ...
  • Stupify
  • Community Legend
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

offline

Can't get spotify premium on line

  • Newbie
  • Can't get spotify premium on line
  • Grayson
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Help I deleted playlists crucial to a memorial service tonight

Long story short I purposely deleted 4 playlists or so a while ago that were for a memorial service that never happened. Now its happening and I need for tonight. If anyone at Spotify could help (ive seen this covered) I would very much appreciate it...

  • Casual Listener
  • Long story short I purposely deleted 4 playlists or so a while ago that were for a memorial service that never happened. Now its happening and I need for tonight. If anyone at Spotify could help (ive...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Switching to a regular Spotify account

Hi, Is there a way to convert my Facebook associated account to a regular Spotify account? I want to de-activate my Facebook account but Spotify is keeping me from doing it. Is there a way that I can get the regular username and password? Thanks

  • Casual Listener
  • Hi,   Is there a way to convert my Facebook associated account to a regular Spotify account? I want to de-activate my Facebook account but Spotify is keeping me from doing it. Is there a way...
  • Stupify
  • Community Legend
  • 1099 Views
  • 1 replies
  • 0 likes
  • 1099 Views
  • 1 replies
  • 0 likes

Facebook music activity problem

I have recently realized that some Artist in my playlist such as Led Zeppelin and Pink Floyd are not being recorded on my Facebook music activity. It shows my Top playlists, songs, artists and albums properly and I am guessing that my problem is just...

  • Newbie
  • I have recently realized that some Artist in my playlist such as Led Zeppelin and Pink Floyd are not being recorded on my Facebook music activity. It shows my Top playlists, songs, artists and albums...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Payment failure

I want to re order a purchase. I have suspended several months ago the automatic biiling through paypal. Now i want to re order, and i obtain the following message : Echec du paiement. Assurez-vous d'avoir assez de fonds sur votre compte et que votre...

  • Newbie
  • I want to re order a purchase. I have suspended several months ago the automatic biiling through paypal. Now i want to re order, and i obtain the following message :   Echec du paiement. A...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Please delete my account

Can some administrator delete my account? I really needed to change the place as it wouldn't let me log in but I need a credit cart number and cvc and I can't use it (it's my parents). Is there any solutions? If not then plese delete my account and I...

  • Regular
  • Can some administrator delete my account? I really needed to change the place as it wouldn't let me log in but I need a credit cart number and cvc and I can't use it (it's my parents). Is there any s...
  • Grayson
  • Roadie
  • 298 Views
  • 4 replies
  • 0 likes
  • 298 Views
  • 4 replies
  • 0 likes

Music Purchases

Hello, I have been using Spotify at the free level and I have some questions about purchasing music. 1. Do i need a premium account to buy music? 2. Are my credit card details kept on file, if so can they be removed later - ie, if i make a one off pu...

  • Regular
  • Hello, I have been using Spotify at the free level and I have some questions about purchasing music. 1. Do i need a premium account to buy music? 2. Are my credit card details kept on file, if so ca...
  • wishface
  • Regular
  • 311 Views
  • 4 replies
  • 0 likes
  • 311 Views
  • 4 replies
  • 0 likes

Problems with password recovery

I tried to recover my password for my premium account, but the e-mail doesn't appear in my inbox or my spamfolder. Can I get some hep with this?

  • Casual Listener
  • I tried to recover my password for my premium account, but the e-mail doesn't appear in my inbox or my spamfolder.   Can I get some hep with this?
  • Noorri
  • Casual Listener
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes

Spotify LogIn funktioniert nur in der PC-Software nicht auf Website oder Onkyo TX-NR509

Servus, habe mir einen Onkyo TX-NR 509 AV-Receiver mit spotify Support zugelegt und mir deshalb einen spotify account zugelegt. Registriert habe ich mich mit meinem Facebook Account. Die Log In Page hat suggeriert, dass man Spotify Premium die ersten...

  • Newbie
  • Servus,   habe mir einen Onkyo TX-NR 509 AV-Receiver mit spotify Support zugelegt und mir deshalb einen spotify account zugelegt.   Registriert habe ich mich mit meinem Facebook Account...
  • zenon69
  • Casual Listener
  • 6239 Views
  • 3 replies
  • 0 likes
  • 6239 Views
  • 3 replies
  • 0 likes

Cant Login?

It says im in the UK but I am in the USA? I changed my profile to USA yet I still cannot login. Halp!

  • Newbie
  • It says im in the UK but I am in the USA? I changed my profile to USA yet I still cannot login. Halp!
  • ry
  • Regular
  • 435 Views
  • 9 replies
  • 0 likes
  • 435 Views
  • 9 replies
  • 0 likes

All songs in my playlist are missing!

Help! I've been working on a playlist for an upcoming party for over a month. I went to add more songs to it today and only the last song added was there. I had almost 4 hours worth of music there. Please help!

  • Newbie
  • Help!   I've been working on a playlist for an upcoming party for over a month.  I went to add more songs to it today and only the last song added was there.  I had almost 4 hours wort...
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

Hi there, I can´t hear more music

Hi there I got Spotify free, I´m not looking for unlimited or premium, I just want to hear music for free like my friends do. This is the message, in spanish sorry: "Has llegado al limite de 10 horas gratis . Descubre cómo escuchar sin restricciones....

  • Newbie
  • Hi there   I got Spotify free, I´m not looking for unlimited or premium, I just want to hear music for free like my friends do. This is the message, in spanish sorry: "Has llegado al limit...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Playlists gone from mobile and desktop

Greetings!I recently had my playlists disappear from my mobile app (a HTC sensation). I started messing around with some login information aswell as some settings here and there, Now my playlists are gone from my desktop aswell. I'm so confused right...

  • Casual Listener
  • Greetings! I recently had my playlists disappear from my mobile app (a HTC sensation). I started messing around with some login information aswell as some settings here and there, Now my playlists...
  • marwok
  • Casual Listener
  • 251 Views
  • 4 replies
  • 0 likes
  • 251 Views
  • 4 replies
  • 0 likes

Solved!! Lack of Support Model

Hi I am in and out of of Premium while waiting for a useable android app, but while I wait for it to be useable, my account didn't sync playlists. I contact support and 3 days later I get a response saying my playlists had an issue that has now been ...

  • Roadie
  • Hi   I am in and out of of Premium while waiting for a useable android app, but while I wait for it to be useable, my account didn't sync playlists.   I contact support and 3 days l...
  • mannp
  • Roadie
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

After Free Premium Trial do you still have access to playlists?

After the free trial is over can you still select tracks from you playlist to play? Or is it only the radio that is available? What bit rait is available on the free version?

  • Newbie
  • After the free trial is over can you still select tracks from you playlist to play?  Or is it only the radio that is available?  What bit rait is available on the free version?
  • David
  • Spotify Legend
  • 1003 Views
  • 1 replies
  • 0 likes
  • 1003 Views
  • 1 replies
  • 0 likes

"Incorrect password"-Trying to upgrade account

I'm trying to (re)subscribe to Spotify premium. On the first page it asks for your password for security reasons...It keeps telling me I'm entering the wrong password. I tried logging out of both Spotify and Facebook and logging back in. I changed my...

  • Visitor
  • I'm trying to (re)subscribe to Spotify premium. On the first page it asks for your password for security reasons...It keeps telling me I'm entering the wrong password.    I tried logging ...
  • d101
  • Newbie
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Can't login to Spotify Mobile

Can't login using my FB user: pietro.meschini@gmail.com...

  • Newbie
  • Can't login using my FB user: pietro.meschini@gmail.com...
  • player9899
  • Newbie
  • 2093 Views
  • 2 replies
  • 0 likes
  • 2093 Views
  • 2 replies
  • 0 likes

Horrible Spotify Customer Support

For several months I have been having playlist randomly unsyncing. There are threads on the topic and I've sent emails to Spotify support. They simply say that they know of the issue and are working on it. Well, it's been nearly half a year, so, does...

  • Visitor
  • For several months I have been having playlist randomly unsyncing. There are threads on the topic and I've sent emails to Spotify support. They simply say that they know of the issue and are working ...
  • David
  • Spotify Legend
  • 594 Views
  • 7 replies
  • 0 likes
  • 594 Views
  • 7 replies
  • 0 likes