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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422703 Views
  • 965 replies
  • 108 likes
  • Account
  • 422703 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187277 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187277 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103811 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103811 Views
  • 70 replies
  • 10 likes

Solved!! Spotify for Artists, no reply and cannot access.

PlanPremiumCountryU.S. DeviceGalaxy S9+/Macbook Pro 2017Operating SystemMac OS Mojave My Question or IssueI have tried getting in touch with Spotify for artists to claim my profile, I gave all the info required and I have heard nothing back. I really...

  • Regular
  • Plan Premium Country U.S.   Device Galaxy S9+/Macbook Pro 2017 Operating System Mac OS Mojave    My Question or Issue I have tried getting in touch with Spotify for artists ...
  • Maxim
  • Spotify Star
  • 1765 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1765 Views
  • 1 replies
  • 0 likes

account seems to be deleted after password recovery

helloafter i reset my password the account has been changed from premium to freealso username has been changed to a string of numbers and all playlistsmailadress and that stuff is still the sameohh and the account has never been linked to facebookany...

  • Visitor
  • hello after i reset my password the account has been changed from premium to free also username has been changed to a string of numbers and all playlists mailadress and that stuff is still the sam...
  • mosohodPeti
  • Composer
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

There is no “Liked From Radio”

I have read that there is section in “your library” that saves the songs you thumbed up which is called “Liked from Radio” There is no such a thing in my Library. Where can I find it? Thanks. My devise is iPhone

  • Newbie
  • I have read that there is section in “your library” that saves the songs you thumbed up which is called “Liked from Radio”   There is no such a thing in my Library.  Where can I find it?...
  • Skyhawk2015
  • Casual Listener
  • 1050 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
  • 1050 Views
  • 1 replies
  • 0 likes

My spotify unlimited account is playing adverts

PlanunlimitedCountry UKDeviceDesktop - google chrome web playerOperating Systemwindows My Question or Issue how do i make it stop?

  • Casual Listener
  • Plan unlimited Country  UK Device Desktop - google chrome web player Operating System windows   My Question or Issue  how do i make it stop?
  • 0-7mwjvcdn_ej
  • Casual Listener
  • 1406 Views
  • 9 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 1406 Views
  • 9 replies
  • 1 likes

premium subscription not working

my premium subscription was working up until about 3 weeks ago and I cannot get to to work and my account does not show my premium subscription. However, I have the family plan and my 3 family members have access to the premium subscription features ...

  • Casual Listener
  •   my premium subscription was working up until about 3 weeks ago and I cannot get to to work and my account does not show my premium subscription. However, I have the family plan and my 3 famil...
  • Agustin6
  • Composer
  • 263 Views
  • 1 replies
  • 1 likes
  • Account
  • 263 Views
  • 1 replies
  • 1 likes

2 emails registered how to unite them?

When I used to live in spain i made an account with facebook, after i moved to Brasil, it didnt work anymore so I created a new account with new email and stayed like this till today. Now this email I'm using will be deactivated, and I want to use my...

  • Newbie
  • When I used to live in spain i made an account with facebook, after i moved to Brasil, it didnt work anymore so I created a new account with new email and stayed like this till today.   Now th...
  • Jose_M
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution PROBLEMAS COM MUDANCA DE CONTA

Mudei minha conta para o plano familiar, mas toda vez que meus familiares aceitam o convite, nao aparece a pagina de confirmacao e o convite, na minha configuracao, fica como pendente, mesmo eles ja tendo aceitado varias vezes.

  • Newbie
  • Mudei minha conta para o plano familiar, mas toda vez que meus familiares aceitam o convite, nao aparece a pagina de confirmacao e o convite, na minha configuracao, fica como pendente, mesmo eles ja ...
  • Jemi
  • Spotify Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify e Facebook

Ha um tempo, tive uma conta gratuita e conectei com o Facebook. Porem, nao uso mais essa conta do Spotify e possuo uma Premium. Gostaria de saber como faco pra desconectar o Facebook daquela conta desativada para conectar na ativa. Obrigada.

  • Newbie
  • Ha um tempo, tive uma conta gratuita e conectei com o Facebook. Porem, nao uso mais essa conta do Spotify e possuo uma Premium. Gostaria de saber como faco pra desconectar o Facebook daquela conta de...
  • Jemi
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troca de plano sem aviso

Bom dia. Durante os 03 meses que se passaram, foram descontados o **bleep** de R$ 26,90 relativo ao pano familiar e hoje (08/02/2018) cobraram como Premium individual. Peco por gentileza que acertem esta divergencia. Contato no meu email; [snip - rem...

  • Newbie
  • Bom dia. Durante os 03 meses que se passaram, foram descontados o **bleep** de R$ 26,90 relativo ao pano familiar e hoje (08/02/2018) cobraram como Premium individual. Peco por gentileza que acertem ...
  • Jemi
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

I made my account through facebook several years ago. I changed my email account but that's not reflecting on my Spotify account so I can't log into the app.

  • Newbie
  • I made my account through facebook several years ago. I changed my email account but that's not reflecting on my Spotify account so I can't log into the app.
  • Jemi
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution correo y contrasena

Hola me llamo Braulio Almeida De Aquinotengo una cuenta de spotify premium. Me robaron mi telefono celular y no recuerdo mi correo ni contrasena para poder entrar a mi cuenta.por favor ayudenme. Mi papa se va enojar mucho.

  • Newbie
  • Hola me llamo Braulio Almeida De Aquino tengo una cuenta de spotify premium. Me robaron mi telefono celular y no recuerdo mi correo ni contrasena para poder entrar a mi cuenta. por favor ayudenme. ...
  • Jemi
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am currently paying for Spotify Premium monthly but when I look at my account it should be free

I'm want to cancel the monthly direct payment as I have since bought a new mobile phone which offers Premium for free. I'd like Spotify Support to contact me directly as I can supply the details showing on my bank statement if necessary to locate the...

  • Newbie
  • I'm want to cancel the monthly direct payment as I have since bought a new mobile phone which offers Premium for free. I'd like Spotify Support to contact me directly as I can supply the details show...
  • Jemi
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution COMPTE FACEBOOK SUPPRIMER MAIS COMPTE PRENIUM TOUJOUR ACTIF

**bleep** o, i subscribed a spotify premium subsctition with an old facebook account tha adeleted, so the problem is that my facebook account is permanently deleted but the spotify premium in there is steel a live so i paid 9.99 evry month for nothin...

  • Visitor
  •    **bleep** o, i subscribed a spotify premium subsctition with an old facebook account tha adeleted, so the problem is that my facebook account is permanently deleted but the spotify prem...
  • Jemi
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • Account
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Retrieving Playlist with Facebook sign in after issues with my account

Hi, I was wondering if anyone could help me with this issue. If this issue has been addressed somewhere else and I missed it, please forgive me and send me to the answer. A few months ago, someone accessed my account without my permission. My credent...

  • Newbie
  • Hi,    I was wondering if anyone could help me with this issue. If this issue has been addressed somewhere else and I missed it, please forgive me and send me to the answer.   A fe...
  • Jemi
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! I am being charged for 2 accounts, 1 not under my name

I have noticed that I am being charged for my family subscription on my account linked to my facebook and also £9.99 for an account that's not mine or under my name. This has been happening for months and I have tried to contact Spotify with no reply...

  • Newbie
  • I have noticed that I am being charged for my family subscription on my account linked to my facebook and also £9.99 for an account that's not mine or under my name. This has been happening for month...
  • jmdesin892
  • Roadie
  • 351 Views
  • 1 replies
  • 1 likes
  • Account
  • 351 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify using old account details from FB

So, the title basically says it all - spotify uses my old email adress (it has been more than a year since I last changed it); my old (I used to have fake) birthday from FB and also there is no adress. Now there is no way to change it as it says it w...

  • Casual Listener
  • So, the title basically says it all - spotify uses my old email adress (it has been more than a year since I last changed it); my old (I used to have fake) birthday from FB and also there is no adres...
  • Jemi
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Marantz

Kan niet meer inloggen met mijn Marantz 8801? Heb nochtans Premium!

  • Casual Listener
  • Kan niet meer inloggen met mijn Marantz 8801? Heb nochtans Premium!
  • Jemi
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems logging in

I'm having problems logging in, I'm wondering if you could help. On my desktop app on my laptop it won't let me log in via facebook (it just freezes and doesn't do anything after clicking the logging in option)I can't remember my password so I go to ...

  • Newbie
  • I'm having problems logging in, I'm wondering if you could help. On my desktop app on my laptop it won't let me log in via facebook (it just freezes and doesn't do anything after clicking the logging...
  • Jemi
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 1 likes
  • 426 Views
  • 1 replies
  • 1 likes

Unknown music in my account

I think that someone hacked my account. Lately some unknown music appeared in the section "most listened by me". Moreover, when my computer is off and I'm using the app on my smartphone the message "you are listening song xxx on your computer" appear...

  • Newbie
  • I think that someone hacked my account. Lately some unknown music appeared in the section "most listened by me". Moreover, when my computer is off and I'm using the app on my smartphone the message "...
  • Maxim
  • Spotify Star
  • 601 Views
  • 1 replies
  • 0 likes
  • Account
  • 601 Views
  • 1 replies
  • 0 likes