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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84996 Views

9 replies

2 likes

Account
Login
  • 84996 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662347 Views

13 replies

4 likes

Account
  • 662347 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744559 Views

18 replies

29 likes

  • 744559 Views
  • 18 replies
  • 29 likes

Error Code 17

I have reinstalled it which i thought would fix the problem. but it didn't. So now i'm hare cus i didn't find any other way to contact the spotify staff. What do i do with this porblem? I have updated my firewall and my PC and everything. What do i d...

Regular

I have reinstalled it which i thought would fix the problem. but it didn't. So now i'm hare cus i didn't find any other way to contact the spotify staff. What do i do with this porblem? I have update...

Jose_M

Spotify Star

3535 Views

14 replies

0 likes

Login
  • 3535 Views
  • 14 replies
  • 0 likes

someone using my account somehow from the webplayer??

PlanPremiumCountry USADeviceall devices (I guess)Operating SystemN/A My Question or Issue So lately i started noticing random playlists starting to pop up in my playlists, and now randomly my song will change and say that my deviced was changed to we...

Casual Listener

Plan Premium Country  USA Device all devices (I guess) Operating System N/A   My Question or Issue  So lately i started noticing random playlists starting to pop up in my pla...

Billy-J

Spotify Star

6900 Views

6 replies

1 likes

Account
Other
Premium
Security
  • 6900 Views
  • 6 replies
  • 1 likes

Suggestions to the Android application aswell subscription.

PlanInvite->Premium 5+years Country NorwayDeviceSamsung Galaxy S7-S9, {PC}, Samsung GT-N8020, Huawei P10+Operating SystemWindoe 10, Android 4.4.2 -> Android 8.0.0 My Question or Issue or Suggestions?I would suggest to remove the the limitation betwee...

Casual Listener

Plan Invite->Premium 5+years  Country  Norway Device Samsung Galaxy S7-S9, {PC}, Samsung GT-N8020, Huawei P10+ Operating System Windoe 10, Android 4.4.2 -> Android 8.0.0 &nbsp...

user-removed

Not applicable

395 Views

1 replies

0 likes

Other
Premium
Subscription
  • 395 Views
  • 1 replies
  • 0 likes

Premium account but still getting ads

I'm on the Premium for Family plan and I'm still receiving ads sporadically on the Spotify app for PC (audio ads). I've also seen mobile overlays while on iOS. I'm based in Toronto, ON (Canada) and the from what I remember the ads have also been for ...

Newbie

I'm on the Premium for Family plan and I'm still receiving ads sporadically on the Spotify app for PC (audio ads). I've also seen mobile overlays while on iOS.   I'm based in Toronto, ON (Cana...

Billy-J

Spotify Star

2788 Views

1 replies

0 likes

Account
Premium
  • 2788 Views
  • 1 replies
  • 0 likes

I just cannot change my email adress

PlanPremiumCountry Czech RepublicDeviceiPhone 5, LaptopOperating SystemiOS10, Win10 My Question or IssueHello I have been following other guides on how to change the email adress but it seems not to be working. After i logged into spotify.com and che...

Music Fan

  Plan Premium Country  Czech Republic Device iPhone 5, Laptop Operating System iOS10, Win10   My Question or Issue Hello I have been following other guides on how to c...

Billy-J

Spotify Star

733 Views

3 replies

0 likes

Login
  • 733 Views
  • 3 replies
  • 0 likes

forgotten password and new email address

hello, i recently made a new Spotify account my old Spotify account was premium and I’ve had it for a very long time. A long enough time where since then I’ve made a new email adress and have forgotten the password since. I cannot log back in and I s...

Newbie

hello, i recently made a new Spotify account my old Spotify account was premium and I’ve had it for a very long time. A long enough time where since then I’ve made a new email adress and have forgott...

user-removed

Not applicable

522 Views

2 replies

0 likes

Login
  • 522 Views
  • 2 replies
  • 0 likes

Changing country not allowed

Hi. I am italian and I live in israel.I would love Spotify to suggest me more new italian artist and definitely I hate israely music, i don't understand hebrew and I don't want to follow hebrew podcasts!!If I try to change the country from my profile...

Newbie

Hi. I am italian and I live in israel. I would love Spotify to suggest me more new italian artist and definitely I hate israely music, i don't understand hebrew and I don't want to follow hebrew pod...

user-removed

Not applicable

772 Views

2 replies

0 likes

Account
  • 772 Views
  • 2 replies
  • 0 likes

Superuser Contribution promotion suggestion

it could be that on weekends remove restrictions on the phone to listen to music with advertising but without rstrinciones

Regular

it could be that on weekends remove restrictions on the phone to listen to music with advertising but without rstrinciones

Katerina

Spotify Legend

2040 Views

5 replies

0 likes

  • 2040 Views
  • 5 replies
  • 0 likes

Get rid of the annoying popups

How do i turn off the "new album" anoyance popup that Spotify displays from time to time? I'm on the premium plan. And have been experiencing this annoyance for a long time but not been abble to get rid of it. Paying, and still getting commercials / ...

Visitor

How do i turn off the "new album" anoyance popup that Spotify displays from time to time? I'm on the premium plan. And have been experiencing this annoyance for a long time but not been abble to...

Billy-J

Spotify Star

753 Views

1 replies

0 likes

Other
  • 753 Views
  • 1 replies
  • 0 likes

Editing playlist - mostly all gone :(

I was using my laptop to edit my playlist, have a bit of a clear out, then all of a sudden most of the playlist has disappeared after Spotify closing for an update. It reopened, showed a screen with my playlists which I'd never seen before, and then ...

Casual Listener

I was using my laptop to edit my playlist, have a bit of a clear out, then all of a sudden most of the playlist has disappeared after Spotify closing for an update. It reopened, showed a screen with ...

Loxer

Community Legend

581 Views

3 replies

0 likes

Premium
  • 581 Views
  • 3 replies
  • 0 likes

How to get my account back

Hi.Few days ago I cancelled my Premium for some reason. I’m planning to get it soon. But yesterday I couldn’t access to my apps on PC and on my iPhone. My account was connected with Facebook. Logging with Facebook was not possible (error code 17). So...

Newbie

Hi. Few days ago I cancelled my Premium for some reason. I’m planning to get it soon. But yesterday I couldn’t access to my apps on PC and on my iPhone. My account was connected with Facebook. Loggi...

Loxer

Community Legend

601 Views

1 replies

0 likes

Account
Login
  • 601 Views
  • 1 replies
  • 0 likes

I am living in Turkey and ı forgot adress that writen on spotify

PlanPremiumCountry Turkey My Question or Issue me and my friends are living at same high school. So ı opened family spo. But in Turkey adress writing different from other countrys. so ı forgot what ı wrote exactly. can you send me what ı wrote. becau...

Newbie

Plan Premium Country  Turkey   My Question or Issue  me and my friends are living at same high school. So ı opened family spo. But in Turkey adress writing different from other c...

Maxim

Spotify Star

645 Views

1 replies

0 likes

Account
Other
Premium
  • 645 Views
  • 1 replies
  • 0 likes

Am I being hacked?

PlanPremiumCountry ItalyDevice(OnePlus phone)Operating System(Android, latest version) My Question or Issue I'm starting to see a ton of songs and albums I've never played or even heard of in my 'recently played' section and sometimes my phone starts...

Newbie

Plan Premium Country  Italy Device (OnePlus phone) Operating System (Android, latest version)   My Question or Issue  I'm starting to see a ton of songs and albums I've never...

user-removed

Not applicable

554 Views

2 replies

0 likes

Account
Premium
Security
  • 554 Views
  • 2 replies
  • 0 likes

My account does not write my name and surname.

PlanPremiumCountryTurkeyDevice(iPhone 7 - PC)Operating System(iOS 10, Windows 10.) My Question or IssueI disconnect with Facebook. I don't use Facebook anymore. I log in to Spotify with my e-mail address. But once I do this, my name and my surname do...

Newbie

Plan Premium Country Turkey Device (iPhone 7 - PC) Operating System (iOS 10, Windows 10.)   My Question or Issue I disconnect with Facebook. I don't use Facebook anymore. I log in to S...

user-removed

Not applicable

566 Views

1 replies

0 likes

Account
Login
  • 566 Views
  • 1 replies
  • 0 likes

My email

I lost my email account and i can not connect my spotify account and i subscribe for monthly spotify premium.please stop my subscribe ör give me my account how can i handle with it. My spotify name Wonderlandboy24

Visitor

I lost my email account and i can not connect my spotify account and i subscribe for monthly spotify premium.please stop my subscribe ör give me my account how can i handle with it. My spotify name W...

meganne124

Music Fan

605 Views

1 replies

0 likes

Account
Premium
Subscription
  • 605 Views
  • 1 replies
  • 0 likes

unknown web chrome player?!

for the longest time chrome web player has been playing on my account and saving random music on my account. no matter how many times i sign out on all devices and reset password it still happens. i haven’t shared my password with anybody and i don’t...

Casual Listener

for the longest time chrome web player has been playing on my account and saving random music on my account. no matter how many times i sign out on all devices and reset password it still happens. i ...

osornios

Spotify Star

3852 Views

3 replies

0 likes

Account
  • 3852 Views
  • 3 replies
  • 0 likes

Lost account

hello, I had two accounts on spotify, I mistakenly signed the premium on an account that I no longer have access to.And I can not enter it to cancel the premium, now there are unwanted charges coming, how can I proceed?I also do not have access to th...

Newbie

hello, I had two accounts on spotify, I mistakenly signed the premium on an account that I no longer have access to. And I can not enter it to cancel the premium, now there are unwanted charges comi...

osornios

Spotify Star

574 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 574 Views
  • 1 replies
  • 0 likes

Solved!! How do I access podcast analytics?

Plan: Free, Country: UK, Device: Macbook 2015 How do I access my podcast analytics? My show is: https://open.spotify.com/show/2U1ImTNRGA4bdWDfpuvj44 I understand I need an artist profile, but I don't have one. I tried to claim it here (https://artist...

Casual Listener

Plan: Free, Country: UK, Device: Macbook 2015   How do I access my podcast analytics? My show is: https://open.spotify.com/show/2U1ImTNRGA4bdWDfpuvj44   I understand I ne...

Jpsnz

Visitor

11288 Views

3 replies

1 likes

Other
  • 11288 Views
  • 3 replies
  • 1 likes

I can't see my profile page

Hello,I can't see my profile page, also I cant change my profile picture and I'm not seeing my full name How can I fix it?Country PolandDeviceiPhone 8Operating SystemWindows 7

Newbie

Hello, I can't see my profile page, also I cant change my profile picture and I'm not seeing my full name   How can I fix it? Country  Poland Device iPhone 8 Operating System Windo...

Billy-J

Spotify Star

541 Views

1 replies

0 likes

Account
  • 541 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Voice worldwide?

I would like to know if it's possible to introduce Spotify Voice on other regions too because from what I found out it is available only in USA. It would be awesome if you could extend this function all over the world because it is very useful and I ...

Casual Listener

I would like to know if it's possible to introduce Spotify Voice on other regions too because from what I found out it is available only in USA. It would be awesome if you could extend this func...

Katerina

Spotify Legend

1158 Views

1 replies

0 likes

  • 1158 Views
  • 1 replies
  • 0 likes