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Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1080794 Views
  • 118 replies
  • 104 likes
  • Account
  • 1080794 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 50001 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 50001 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146497 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146497 Views
  • 4840 replies
  • 118 likes

Solved!! [All Platforms][Other] Account has been hacked and can't resolve

A few weeks ago, I got an email saying my account was accessed from Canada (I live in the US so this was suspicious). I also noticed that songs would randomly play on my desktop and mobile - sometimes in the middle of the night my speakers would just...

  • Visitor
  • A few weeks ago, I got an email saying my account was accessed from Canada (I live in the US so this was suspicious). I also noticed that songs would randomly play on my desktop and mobile - sometime...
  • OneByBoo
  • Community Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 420 Views
  • 1 replies
  • 0 likes

Change payment method while payment was successful

PlanPremiumCountryBelgiumDeviceSamsung A50Operating SystemAndroid My Question or IssueMy credit card expired last week so I had to change payment method to extend my spotify premium. I added a new credit card immediately, received a payment receipt f...

  • Visitor
  • Plan Premium Country Belgium Device Samsung A50 Operating System Android   My Question or Issue My credit card expired last week so I had to change payment method to extend my spotify ...
  • Jose_M
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Changed card number, spotify doesnt work

Hi Dears!Hope you are well;So i have this issue:my credit card number changed, so by the expiring date spotify freezed with the red window, saying that monthly payment did not go through and gave option to downgrade.i did not wish to downgrade, but j...

  • Visitor
  • Hi Dears! Hope you are well; So i have this issue: my credit card number changed, so by the expiring date spotify freezed with the red window, saying that monthly payment did not go through and ga...
  • OneByBoo
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
  • 309 Views
  • 1 replies
  • 0 likes

My Family members' accounts are missing, and someone has created an account.

I have a Premium Family Plan and my parents are the only 2 people I've added. They were unable to login in today so I logged into my account and found that both of their names and accounts were gone. However, there was a new user named Bren. What hap...

  • Visitor
  • I have a Premium Family Plan and my parents are the only 2 people I've added.  They were unable to login in today so I logged into my account and found that both of their names and accounts were...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 341 Views
  • 1 replies
  • 0 likes

merge accounts

one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device( Samsung Galaxy 9,)Operating System(iOS 10, Windows 10,etc.) My Question............ i have just signe...

  • Visitor
  • one of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device ( Samsung Galaxy 9,) Operating Sys...
  • TreyAnastasio
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Premium
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to update payment method, no Credit Card option

PlanPremium Family CountrySouth Africa DeviceiPhone 11, Android, Windows 10 Operating SystemiOS, Android, Windows 10 My Question or IssueI had to cancel my Credit Card and I want to update my payment method with the new card details. But when I click...

Screenshot 2020-10-12 184501.png
  • Regular
  • Plan Premium Family   Country South Africa   Device iPhone 11, Android, Windows 10   Operating System iOS, Android, Windows 10   My Question or Issue I had to ca...
  • Coenie
  • Newbie
  • 1519 Views
  • 15 replies
  • 0 likes
  • Account
    Premium
  • 1519 Views
  • 15 replies
  • 0 likes

Account was changed by Somebody else -not me!

PremiumCountry USA DeviceVarious ApplesOperating SystemIOS My Question or IssueMy account was changed from Premium Student to Premium Family by somebody - not me. How do I change it back to Premium Student before Spotify tries to start billing me for...

  • Visitor
  • Premium Country USA   Device Various Apples Operating System IOS   My Question or Issue My account was changed from Premium Student to Premium Family by somebody - not me. How do I...
  • TreyAnastasio
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
  • 191 Views
  • 1 replies
  • 0 likes

Lost my playlists, friends and subscription by logging out.

A few years back I started a family plan within my premium account, and after doing that my username changed into numbers instead of my actual login name. Today I received an e-mail that I had a login in Russia (I'm in the Netherlands), therefore I c...

  • Visitor
  • A few years back I started a family plan within my premium account, and after doing that my username changed into numbers instead of my actual login name. Today I received an e-mail that I had a logi...
  • Billy-J
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 251 Views
  • 1 replies
  • 0 likes

Paid a wrong account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • TreyAnastasio
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Deleted my Facebook, nickname changed to alphanumerical, any way to set a new nickname?

PlanPremium CountryUK DeviceWindows, Redmi Operating SystemWindows 7, Windows 10, Android My Question or IssueI deleted my Facebook account, and the Spotify nickname changed to an alphanumerical number, but it's confusing for my friends and others wh...

  • Casual Listener
  • Plan Premium   Country UK   Device Windows, Redmi   Operating System Windows 7, Windows 10, Android   My Question or Issue I deleted my Facebook account, and the Spot...
  • Billy-J
  • Spotify Star
  • 423 Views
  • 3 replies
  • 0 likes
  • Account
  • 423 Views
  • 3 replies
  • 0 likes

changing username

PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy s5/intel core i5 8th genOperating SystemAndroid v6.0.1/Windows 10 My Question or IssueMy username is my deadname, seeing it gives me dysphoria, is there any way I could change it/get it changed? o...

  • Visitor
  • Plan Premium Country United Kingdom   Device Samsung Galaxy s5/intel core i5 8th gen Operating System Android v6.0.1/Windows 10   My Question or Issue My username is my deadname,...
  • OneByBoo
  • Community Legend
  • 333 Views
  • 1 replies
  • 1 likes
  • Account
  • 333 Views
  • 1 replies
  • 1 likes

Solved!! Username/Display name inconsistently shown

PlanPremiumCountryUKDevicePC/AndroidOperating SystemWin10/Android11 My Question or IssueMy username is displaying rather than my display name for some reason, this is both in the desktop (windows10) app and on collaborative playlists.I see my display...

  • Visitor
  • Plan Premium Country UK Device PC/Android Operating System Win10/Android11   My Question or Issue My username is displaying rather than my display name for some reason, this is both in...
  • OneByBoo
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Removed facebook acc, can't change email now.

Good day,I removed facebook a while ago and started using a different email adres since i've changed my first name.I don't have a facebook account anymore and now it's not letting me change my email adress.Can this be solved?- Tristan

  • Casual Listener
  • Good day, I removed facebook a while ago and started using a different email adres since i've changed my first name. I don't have a facebook account anymore and now it's not letting me change my em...
  • Emilia_8
  • Spotify Star
  • 392 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 392 Views
  • 3 replies
  • 0 likes

Solved!! Spotify availability in Pakistan

PLEASE MAKE SPOTIFY AVAILABLE IN PAKISTAN

  • Visitor
  • PLEASE MAKE SPOTIFY AVAILABLE IN PAKISTAN
  • MattSuda
  • Spotify Star
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

How to raise a serious complaint

I want to know how to send in a serious complaint about spotify to an email which is not their regular support one. I have had an issue with them for the past week, and their approach to it is claiming that they are working on it and never following ...

  • Regular
  • I want to know how to send in a serious complaint about spotify to an email which is not their regular support one. I have had an issue with them for the past week, and their approach to it is claimi...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 356 Views
  • 1 replies
  • 0 likes

Non-Censored versions of the songs in the Release Radar

Is there a way to get the non-censored versions of the songs in the Release Radar? It seems like it should be an easy setting, since there is already an "allow explicit content" toggle option, but it doesn't work for Release Radar. I see this was als...

  • Casual Listener
  • Is there a way to get the non-censored versions of the songs in the Release Radar? It seems like it should be an easy setting, since there is already an "allow explicit content" toggle option, b...
  • OneByBoo
  • Community Legend
  • 416 Views
  • 3 replies
  • 0 likes
  • Premium
  • 416 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] username displayed in collaborative playlist

When you add songs to a collaborative playlist your username is displayed in the "added by" column (or w/e it's called). This is an issue for people with auto-generated random strings as usernames because that's what's shown to other people in the pl...

  • Newbie
  • When you add songs to a collaborative playlist your username is displayed in the "added by" column (or w/e it's called). This is an issue for people with auto-generated random strings as usernames be...
  • isitnaptime
  • Newbie
  • 1624 Views
  • 17 replies
  • 3 likes
  • Desktop
    Playlists
  • 1624 Views
  • 17 replies
  • 3 likes

Upgrade to family premium

if I convert my individual account with residual credit to a family (I would be the holder), what happens to the residual credit (€ 50.00)?

  • Visitor
  • if I convert my individual account with residual credit to a family (I would be the holder), what happens to the residual credit (€ 50.00)?
  • OneByBoo
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Issues

PlanPremiumCountryAUTDevice(iPhone XS, Mac mini Late 2014, Lenovo T590)Operating System(iOS 14.01, MacOS version 10.15.7, Windows 10) My Question or IssueWhen I try to login to my Spotify App on my Mac mini I get always an Error Message Username or P...

  • Casual Listener
  • Plan Premium Country AUT Device (iPhone XS, Mac mini Late 2014, Lenovo T590) Operating System (iOS 14.01, MacOS version 10.15.7, Windows 10)   My Question or Issue When I try to l...
  • Ver
  • Moderator
  • 762 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 762 Views
  • 5 replies
  • 0 likes

My account is damaged and I cannot edit it. Where can I find support chat or contact email?

Just as in title I cannot edit my account and I just get the message to reach support. Then I cannot find any support chat. Why is it so hard to make a simple and accessible contact form?

  • Casual Listener
  • Just as in title I cannot edit my account and I just get the message to reach support. Then I cannot find any support chat.   Why is it so hard to make a simple and accessible contact form?
  • sebastianpi
  • Casual Listener
  • 538 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Premium
  • 538 Views
  • 2 replies
  • 1 likes