Get help with logging in, passwords, and account settings.
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...
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A few weeks ago, I got an email saying my account was accessed from Canada (I live in the US so this was suspicious). I also noticed that songs would randomly play on my desktop and mobile - sometimes in the middle of the night my speakers would just...
PlanPremiumCountryBelgiumDeviceSamsung A50Operating SystemAndroid My Question or IssueMy credit card expired last week so I had to change payment method to extend my spotify premium. I added a new credit card immediately, received a payment receipt f...
Hi Dears!Hope you are well;So i have this issue:my credit card number changed, so by the expiring date spotify freezed with the red window, saying that monthly payment did not go through and gave option to downgrade.i did not wish to downgrade, but j...
I have a Premium Family Plan and my parents are the only 2 people I've added. They were unable to login in today so I logged into my account and found that both of their names and accounts were gone. However, there was a new user named Bren. What hap...
one of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device( Samsung Galaxy 9,)Operating System(iOS 10, Windows 10,etc.) My Question............ i have just signe...
PlanPremium Family CountrySouth Africa DeviceiPhone 11, Android, Windows 10 Operating SystemiOS, Android, Windows 10 My Question or IssueI had to cancel my Credit Card and I want to update my payment method with the new card details. But when I click...
PremiumCountry USA DeviceVarious ApplesOperating SystemIOS My Question or IssueMy account was changed from Premium Student to Premium Family by somebody - not me. How do I change it back to Premium Student before Spotify tries to start billing me for...
A few years back I started a family plan within my premium account, and after doing that my username changed into numbers instead of my actual login name. Today I received an e-mail that I had a login in Russia (I'm in the Netherlands), therefore I c...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremium CountryUK DeviceWindows, Redmi Operating SystemWindows 7, Windows 10, Android My Question or IssueI deleted my Facebook account, and the Spotify nickname changed to an alphanumerical number, but it's confusing for my friends and others wh...
PlanPremiumCountryUnited Kingdom DeviceSamsung Galaxy s5/intel core i5 8th genOperating SystemAndroid v6.0.1/Windows 10 My Question or IssueMy username is my deadname, seeing it gives me dysphoria, is there any way I could change it/get it changed? o...
PlanPremiumCountryUKDevicePC/AndroidOperating SystemWin10/Android11 My Question or IssueMy username is displaying rather than my display name for some reason, this is both in the desktop (windows10) app and on collaborative playlists.I see my display...
Good day,I removed facebook a while ago and started using a different email adres since i've changed my first name.I don't have a facebook account anymore and now it's not letting me change my email adress.Can this be solved?- Tristan
PLEASE MAKE SPOTIFY AVAILABLE IN PAKISTAN
I want to know how to send in a serious complaint about spotify to an email which is not their regular support one. I have had an issue with them for the past week, and their approach to it is claiming that they are working on it and never following ...
Is there a way to get the non-censored versions of the songs in the Release Radar? It seems like it should be an easy setting, since there is already an "allow explicit content" toggle option, but it doesn't work for Release Radar. I see this was als...
When you add songs to a collaborative playlist your username is displayed in the "added by" column (or w/e it's called). This is an issue for people with auto-generated random strings as usernames because that's what's shown to other people in the pl...
if I convert my individual account with residual credit to a family (I would be the holder), what happens to the residual credit (€ 50.00)?
PlanPremiumCountryAUTDevice(iPhone XS, Mac mini Late 2014, Lenovo T590)Operating System(iOS 14.01, MacOS version 10.15.7, Windows 10) My Question or IssueWhen I try to login to my Spotify App on my Mac mini I get always an Error Message Username or P...
Just as in title I cannot edit my account and I just get the message to reach support. Then I cannot find any support chat. Why is it so hard to make a simple and accessible contact form?