Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • DRAG0N
  • Casual Listener
  • 257634 Views
  • 785 replies
  • 81 likes
  • Account
  • 257634 Views
  • 785 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1126936 Views
  • 118 replies
  • 106 likes
  • Account
  • 1126936 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 70033 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 70033 Views
  • 63 replies
  • 8 likes

please delete my community account

planpremiumcountryunited statesdeviceiphone 13 minioperating Systemios 15.5 my question or issueplease delete my spotify community account. i no longer need or want this account and would like to have it removed.

  • Visitor
  • plan premium country united states device iphone 13 mini operating System ios 15.5   my question or issue please delete my spotify community account. i no longer need or want this acco...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Merge of two accounts

I have two accounts. An old free account with my e-mail as username and a new premium with different username. I would like to use my e-mail as contact e-mail for the premium account but cannot as it is username for the other.Can I merge the accounts...

  • Newbie
  • I have two accounts. An old free account with my e-mail as username and a new premium with different username. I would like to use my e-mail as contact e-mail for the premium account but cannot as it...
  • lesalezza
  • Visitor
  • 1291 Views
  • 2 replies
  • 0 likes
  • Account
  • 1291 Views
  • 2 replies
  • 0 likes

Transferring User from one account to another?

I am adding a partner with an existing account to my Duo Subscription. What is the process for transferring the user data to this subscription while maintaining the account details (existing music preferences, playlists, community connections)? I’m t...

  • Visitor
  • I am adding a partner with an existing account to my Duo Subscription. What is the process for transferring the user data to this subscription while maintaining the account details (existing music pr...
  • TreyAnastasio
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Very disappointed

Since swithcing to an iPhone i switched to Apple music, and a few days ago decided to try Spotify once again because the music suggestions and the playlists are by far the best streaming has to offer. For the past 5 days of trying the service i've ex...

  • Newbie
  • Since swithcing to an iPhone i switched to Apple music, and a few days ago decided to try Spotify once again because the music suggestions and the playlists are by far the best streaming has to offer...
  • Eni
  • Moderator
  • 164 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 164 Views
  • 2 replies
  • 0 likes

Superuser Contribution How long will it take for Spotify to update payment?

So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's taking it so long?

  • Newbie
  • So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's taking ...
  • OscarDC
  • Moderator
  • 1165 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 1165 Views
  • 3 replies
  • 0 likes

Superuser Contribution When logging into my account again, all mixes and liked songs disappeared

When I logged back into my account, It looks like a brand new account. I can't log in with my username and when I updated the password, the account is not the same nor does the mixes and all my liked songs and artists I followed show up.

  • Visitor
  • When I logged back into my account, It looks like a brand new account. I can't log in with my username and when I updated the password, the account is not the same nor does the mixes and all my liked...
  • Yordan
  • Moderator
  • 137 Views
  • 2 replies
  • 0 likes
  • App & Features
    Music Discussion
    Social & Random
  • 137 Views
  • 2 replies
  • 0 likes

Superuser Contribution Payed for my monthly subsciption but on the app it says i havent

I have proof of paying for spotify and i have a family plan, it clearly took money from my account, but on the app it tells me to "not lose my premium and pay for it".It's been a while already and it keeps showing me that and it's really pissing me o...

  • Newbie
  • I have proof of paying for spotify and i have a family plan, it clearly took money from my account, but on the app it tells me to "not lose my premium and pay for it". It's been a while already and ...
  • Yordan
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • App & Features
    Discovery & Promo
    Social & Random
  • 140 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Reached Device Limit - Can not download

PlanFamily PremiumCountryTurkeyMy Question or IssueWhen i try to download any music, im getting this weird issiue. I have only 1 device and not downloaded more than 10000 music.

  • Newbie
  • Plan Family Premium Country Turkey My Question or Issue When i try to download any music, im getting this weird issiue. I have only 1 device and not downloaded more than 10000 music.
  • Elena
  • Moderator
  • 807 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 807 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists being deleted

PlanPremiumCountryuk Device(iPhone XR My Question or IssueMy Spotify app keeps completely deleting playlists I have made, I thought it could be because I was making them offline but now it is even deleting playlists I make when I am online. The app i...

  • Visitor
  •   Plan Premium Country uk   Device (iPhone XR     My Question or Issue My Spotify app keeps completely deleting playlists I have made, I thought it could be because I w...
  • CameyMatory
  • Newbie
  • 202 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 202 Views
  • 2 replies
  • 0 likes

[Desktop][Other] Make it so I can login to Spotify

I can't login to Spotify. This repeats ad infinitum. If I give my password from my Password Manager Spotify rejects it. If I try and change it - to that password that Spotify says it doesn't recognize - it tells me my new password must be different. ...

  • Casual Listener
  • I can't login to Spotify. This repeats ad infinitum. If I give my password from my Password Manager Spotify rejects it. If I try and change it - to that password that Spotify says it doesn't recogniz...
  • Benlee12123b
  • Composer
  • 176 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Synchronization playlists, favorites doesn't work on differents devices

Hello, I'm a Premium member. I have an issue when I had songs to liked titles on my tablet Android, I can't find them on my phone (Android) or PC. It seems synchronization of my libraries doesn't work on devices.It's the same with podcasts or favouri...

  • Casual Listener
  • 🇺🇲 Hello,    I'm a Premium member.  I have an issue when I had songs to liked titles on my tablet Android, I can't find them on my phone (Android) or PC. It seems synchronizatio...
  • Kakuna
  • Casual Listener
  • 220 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 220 Views
  • 2 replies
  • 0 likes

Superuser Contribution "We Added" problem

PlanFreeCountryN/ADeviceGalaxy S20Operating SystemSamsung Ok so I haven't been on spotify for a while now and I went back on and when I played a Playlist at the bottom it says, "we added". I don't know if this is a free thing only but it gets on my n...

  • Visitor
  •   Plan Free Country N/A Device Galaxy S20 Operating System Samsung    Ok so I haven't been on spotify for a while now and I went back on and when I played a Playlist at the b...
  • Alex
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
  • 117 Views
  • 1 replies
  • 0 likes

Failed to Reset Offline Device

PlanPremiumCountryUSADeviceLaptopOperating SystemFedora 35My Question or IssueAfter I reinstalled my computer system from Windows 10 to Fedora 35, I tried to download songs offline, but the software prompts Device Limit Reach. I tried to go to https:...

  • Casual Listener
  • Plan Premium Country USA Device Laptop Operating System Fedora 35 My Question or IssueAfter I reinstalled my computer system from Windows 10 to Fedora 35, I tried to download songs offline, b...
  • BryanLiang
  • Casual Listener
  • 197 Views
  • 3 replies
  • 0 likes
  • Account
  • 197 Views
  • 3 replies
  • 0 likes

Solved!! Account Hacked - Only Facebook login available

PlanPremiumCountryIndiaDeviceAcer Swift XOperating SystemWindows 11 My Question or IssueHi. I have always used my facebook login for spotify and had not really set any email or password login. Recently, songs and playlists that I have never played st...

  • Newbie
  • Plan Premium Country India Device Acer Swift X Operating System Windows 11   My Question or Issue Hi. I have always used my facebook login for spotify and had not really set any email ...
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Can’t login to app but can login to website premium account

I can login in to the website fine but can’t login to the app, I get a ‘something went wrong’ message. Using my email address and password to login on apple device. ive tried:updating my password and logging out of all devicesusing the long user numb...

  • Casual Listener
  • I can login in to the website fine but can’t login to the app, I get a ‘something went wrong’ message. Using my email address and password to login on apple device.   ive tried: updating my p...
  • indiandude
  • Newbie
  • 1524 Views
  • 15 replies
  • 0 likes
  • Account
    Premium
  • 1524 Views
  • 15 replies
  • 0 likes

Superuser Contribution Created two accounts

Hey I've created two accounts and I didn't even know I did and paid the premium on the account I don't use , how can I make this right I want to use premium on the account I generally use as it has all my playlists and my followers

  • Visitor
  • Hey I've created two accounts and I didn't even know I did and paid the premium on the account I don't use , how can I make this right  I want to use premium on the account I generally use as i...
  • Yordan
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Change from free to premium

I am currently a user under my son's account. He recently switched from Premium to Free account.I want to set up my own account - Premium (with my current user name and password).Can I keep my current user name / Password?Will my current listing of s...

  • Newbie
  • I am currently a user under my son's account.  He recently switched from Premium to Free account. I want to set up my own account - Premium (with my current user name and password). Can I keep...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 179 Views
  • 1 replies
  • 0 likes

I can't login to my spotify account

My IssueHi!I can't login to my Spotify account on my phone. On my computer I can. In the website it says you must have a different password to login on your devices, so I created a new password for my device and when I try to login on my phone it say...

  • Visitor
  • My Issue Hi! I can't login to my Spotify account on my phone. On my computer I can. In the website it says you must have a different password to login on your devices, so I created a new password f...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Login
  • 143 Views
  • 1 replies
  • 0 likes

Account Suspended - Customer Service Won't Help

My account was recently suspended and I am not sure as to why. Whenever I message customer service the frontline staff say they cannot help me, the escalation/specialty staff say there is nothing they can do and end the chat on me. They also are not ...

  • Music Fan
  • My account was recently suspended and I am not sure as to why. Whenever I message customer service the frontline staff say they cannot help me, the escalation/specialty staff say there is nothing the...
  • Benlee12123b
  • Composer
  • 301 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 301 Views
  • 2 replies
  • 1 likes