Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287652 Views

529 replies

34 likes

Account
Free
  • 287652 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13633 Views

6 replies

11 likes

Security
  • 13633 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540387 Views

990 replies

114 likes

Account
  • 540387 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129611 Views

74 replies

12 likes

Account
Login
Premium
  • 129611 Views
  • 74 replies
  • 12 likes

Solved!! Can I transfer my "Liked songs" to another account?

My Question or IssueMy username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", along with the playlists, from the facebook account to...

Casual Listener

My Question or Issue My username became a string of numbers after disassociating with facebook, and I want to create a new account detached from them. Is it possible to transfer the "Liked songs", a...

user-removed

Not applicable

86446 Views

3 replies

0 likes

Account
Free
  • 86446 Views
  • 3 replies
  • 0 likes

how do i remove offline devices?

i am not able to download songs kindly remove offline devices from my account plz...

Visitor

i am not able to download songs kindly remove offline devices from my account plz...

Maxim

Spotify Star

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Merging accounts

I am paying for two accounts (ugh!). How do I merge the two accounts so that neither of us lose our playlists/favorites etc?

Newbie

I am paying for two accounts (ugh!).  How do I merge the two accounts so that neither of us lose our playlists/favorites etc? 

Maxim

Spotify Star

308 Views

1 replies

0 likes

Subscription
  • 308 Views
  • 1 replies
  • 0 likes

I tried entering my Gmail but I forgot my password so I clicked forgot pass

I forgot my password so I clicked forgot password but it said the email didn't exist so I signed up with Google and it got an error and then I reloaded the page but it still showed me the error page

Visitor

I forgot my password so I clicked forgot password but it said the email didn't exist so I signed up with Google and it got an error and then I reloaded the page but it still showed me the error page

ribezaz

Spotify Star

526 Views

1 replies

1 likes

  • 526 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to login to spotify account connected to unused email

I have an account that was made sometime between 2013-2015 and it has a Spotify account that was made with the email address. I was somehow able to login to the account back in 2020 but now I can't login to the email account because it's no longer un...

Visitor

I have an account that was made sometime between 2013-2015 and it has a Spotify account that was made with the email address. I was somehow able to login to the account back in 2020 but now I can't l...

Novy

Moderator

804 Views

1 replies

0 likes

Account
  • 804 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home pauses on linked Spotify premium account

PlanPremiumCountryIreland DeviceGoogle HomeOperating System Hi,I have Google Home linked to my Spotify premiumaccount and after about 10 seconds Google Home stops playing the song. Also If casting form Spotify iPhone app Spotify cycles through 10 or ...

Casual Listener

Plan Premium Country Ireland   Device Google Home Operating System   Hi, I have Google Home linked to my Spotify premium account and after about 10 seconds Google Home stops pl...

Not applicable

27331 Views

27 replies

2 likes

Premium
  • 27331 Views
  • 27 replies
  • 2 likes

Solved!!Superuser Contribution How to find email address associated with account.

I opened a spotify premium account but I've forgotten the email address associated with it. Just got a new phone and I can't login. Is there any way to find it through the app??

Visitor

I opened a spotify premium account but I've forgotten the email address associated with it. Just got a new phone and I can't login. Is there any way to find it through the app??   

Danscma

Visitor

170060 Views

6 replies

1 likes

Account
  • 170060 Views
  • 6 replies
  • 1 likes

Superuser Contribution I moved to Madagascar but cant find the country in modify profile free acc

My initial account was in Mauritius for Spotify Free but after moving to Madagascar since some months, I still can’t find the country in the drop list of modify profile web page. Only finding Italy and sometimes France, which doesn’t allow me to use ...

Visitor

My initial account was in Mauritius for Spotify Free but after moving to Madagascar since some months, I still can’t find the country in the drop list of modify profile web page. Only finding Italy a...

Novy

Moderator

532 Views

3 replies

0 likes

  • 532 Views
  • 3 replies
  • 0 likes

Merging 2 artist profiles

I work with an artist who has 2 profiles, each with a slightly different name. How can we get these profiles merged into one?

Newbie

I work with an artist who has 2 profiles, each with a slightly different name.  How can we get these profiles merged into one?

Maxim

Spotify Star

436 Views

1 replies

0 likes

Account
Other
  • 436 Views
  • 1 replies
  • 0 likes

Free keeps opening but bought premium on different email

I bought premium but it is on an apple email address. App keeps opening on old free address. Not sure how to change info like username and address on app so that it is the premium account

Visitor

I bought premium but it is on an apple email address. App keeps opening on old free address. Not sure how to change info like username and address on app so that it is the premium account

Maxim

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot set device password

I can't set a device password. Whenever I try, it instantly says "There was a problem setting your password." No helpful error message or steps to take are provided other than this. Also, after trying once, the link to this page disappeared from my a...

Casual Listener

I can't set a device password. Whenever I try, it instantly says "There was a problem setting your password." No helpful error message or steps to take are provided other than this. Also, after tr...

RandomCustomer

Regular

1506 Views

11 replies

0 likes

  • 1506 Views
  • 11 replies
  • 0 likes

Set device password still doesn't work, and now you've removed that ability.

PlanPremiumCountryUSDeviceRaspberry Pi based speakersOperating SystemBuster My Question or IssueSpotify has removed the ability for me to use device passwords on various objects in my home, and then updated the Spotify programs to not see my raspberr...

Regular

Plan Premium Country US Device Raspberry Pi based speakers Operating System Buster   My Question or Issue Spotify has removed the ability for me to use device passwords on various obje...

371 Views

0 replies

0 likes

Premium
  • 371 Views
  • 0 replies
  • 0 likes

Payment not except

I'm having trouble paying

Visitor

I'm having trouble paying

Maxim

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

I also want to block the user who blocked me.

DeviceiPhone 13 ProOperating SystemWindows 10 My Question or IssueI was blocked by a user. I also want to block that user, but I can't because I can't see the user's profile. This is the profile link of the user I want to block.Spotify – Yusin Jang

Newbie

Device iPhone 13 Pro Operating System Windows 10   My Question or Issue I was blocked by a user. I also want to block that user, but I can't because I can't see the user's profile.  ...

Maxim

Spotify Star

1887 Views

2 replies

0 likes

Account
  • 1887 Views
  • 2 replies
  • 0 likes

Unable to add music on my Podcast using Spotify

Hey Spotify,I am currently having trouble adding music to my video directly from Spotify. Could you please let me know how I can add music to my video and if there is a way to edit the music on Spotify? I can't find an option for editing the music.

Regular

Hey Spotify, I am currently having trouble adding music to my video directly from Spotify. Could you please let me know how I can add music to my video and if there is a way to edit the music on Spo...

Billy-J

Spotify Star

638 Views

1 replies

0 likes

  • 638 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Concert Emails Have Wrong Location

PlanPremium CountryUS My Question or IssueConcert email notifications are forDallas. When I click the change location button it brings me to my account which is properly set to Denver. There’s is a glitch with Spotify, not an issue with my settings.

Casual Listener

Plan Premium   Country US   My Question or Issue Concert email notifications are for Dallas. When I click the change location button it brings me to my account which is properly set...

soxmusix

Newbie

7833 Views

18 replies

5 likes

Other
  • 7833 Views
  • 18 replies
  • 5 likes

Superuser Contribution Remove offline devices

Hey,How can I remove devices that hold downloads to listen offline to music on Spotify? My app on my smartphone tells me I need to remove some device before I can download the music on my new smartphone. I've found some articles always referring to t...

Visitor

Hey, How can I remove devices that hold downloads to listen offline to music on Spotify?   My app on my smartphone tells me I need to remove some device before I can download the music on my ...

Lappro

Regular

17013 Views

10 replies

9 likes

Account
  • 17013 Views
  • 10 replies
  • 9 likes

Solved!!Superuser Contribution Creating an account for my company and sharing playlists

The company I work for would like to start creating some playlists to share with people round the business, focussing on different themes like mental wellbeing, stress management or perhaps playlists that we can open up for people to contruibute to. ...

Newbie

The company I work for would like to start creating some playlists to share with people round the business, focussing on different themes like mental wellbeing, stress management or perhaps playlists...

AlejaR

Moderator

5301 Views

5 replies

0 likes

Account
Other
  • 5301 Views
  • 5 replies
  • 0 likes

Spotify was linked to a now hacked/deleted facebook account

Hi, I have a Spotify family account wich was linked to my facebook account. My facebook account was hacked a few months ago and deleted (i already opened a new account). My Spotify app automatically logged in from the old facebook account. A few days...

Visitor

Hi,    I have a Spotify family account wich was linked to my facebook account. My facebook account was hacked a few months ago and deleted (i already opened a new account). My Spotify app...

Maxim

Spotify Star

550 Views

1 replies

0 likes

Account
  • 550 Views
  • 1 replies
  • 0 likes

My gift card is not redeeming. Is there an actual person who can speak with you to resolve?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

337 Views

1 replies

1 likes

Other
  • 337 Views
  • 1 replies
  • 1 likes