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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187173 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187173 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103774 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103774 Views
  • 70 replies
  • 10 likes

I have troubles with the cover of the songs

My Question or IssueHi, I've been having problems with the app since months ago. The album cover of a song overlaps the next one. For example if I'm listening Mac Miller-Whats the use? the cover of the song is the last song I heard and the next song ...

  • Visitor
  •     My Question or Issue Hi, I've been having problems with the app since months ago. The album cover of a song overlaps the next one. For example if I'm listening Mac Miller-Whats the u...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 116 Views
  • 1 replies
  • 0 likes

What happened to my Loudr.fm game music bundles?

I bought three game music bundles from loudr.fm in 2013-2014. When I tried to login into my loudr.fm account today, the URL forwarded me to Spotify, and I learned that Spotify had acquired Loudr in 2018. So where can I download my Loudr.fm game bundl...

  • Newbie
  • I bought three game music bundles from loudr.fm in 2013-2014. When I tried to login into my loudr.fm account today, the URL forwarded me to Spotify, and I learned that Spotify had acquired Loudr in 2...
  • MKYT
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • Account
  • 392 Views
  • 2 replies
  • 0 likes

My email is already in use even after I delete the account

I made an account a few years ago using my main email, I then switched to another account using my second email. I have since deleted that account using the main email but when I try to change my email on the newer account to be my main email, it say...

  • Visitor
  • I made an account a few years ago using my main email, I then switched to another account using my second email. I have since deleted that account using the main email but when I try to change my ema...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 1 likes
  • 179 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't login to Spotify even when I updated my password.

I downloaded Spotify then i was not able to login but I updated my password through Spotify official website. It is still showing incorrect combination

  • Visitor
  • I downloaded Spotify then i was not able to login but I updated my password through Spotify official website. It is still showing incorrect combination
  • Susan_GP
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

como faço para trocar o email cadastrado?

Estou precisando mudar o emil cadastrado e não estou conseguindo.usei o email em outra conta do sportfy,mas ja cancelei, e mesmo assim não consigo traca.

  • Visitor
  • Estou precisando mudar o emil cadastrado e não estou conseguindo. usei o email <snip - Moderator Edit> em outra conta do sportfy,mas ja cancelei, e mesmo assim não consigo traca.
  • Bittencourt
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution hen I try to log into the app it says something went wrong try again

I can log in on the web but when I try to log into the app it says something went wrong try again or dismiss

  • Casual Listener
  • I can log in on the web but when I try to log into the app it says something went wrong try again or dismiss
  • 31uh7iti74fqk2ebb6zj
  • Casual Listener
  • 168 Views
  • 2 replies
  • 0 likes
  • 168 Views
  • 2 replies
  • 0 likes

Superuser Contribution Quiero saber cuántas cuentas tengo

El 10 de septiembre me cobraron 179 pesos y el 19 de septiembre me cobraron 200 pesos

  • Visitor
  • El 10 de septiembre me cobraron 179 pesos y el 19 de septiembre me cobraron 200 pesos
  • Dian
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

I can't find my account public page

When I asked a friend to check it out they looked it up but couldn't find it

  • Visitor
  • When I asked a friend to check it out they looked it up but couldn't find it
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

How to stop automatic payments frm my a/c

By mistake I pressed always in one sputify by error. I am 80 yrs not ùsing it. How to stop itin my mobile,

  • Visitor
  • By mistake I pressed always in one sputify by error. I am 80 yrs not ùsing it. How to stop itin my mobile,
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

I cannot change my country settings, nor the payment method.

I've just moved from one country to another. I cannot change the payment method because I get a message saying my new debit card doesn't match the country. When I try to change the country settings, the field where you select the country is inactive....

  • Visitor
  • I've just moved from one country to another. I cannot change the payment method because I get a message saying my new debit card doesn't match the country. When I try to change the country settings, ...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Can't login spotify

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
  • 127 Views
  • 1 replies
  • 0 likes

Unable to change account country to from UK to India

Hello,I am unable to change my spotify account country from UK to India. I do not get any cou try options in the drop down list other than UK. Since I am moving back to India need to change the country back to India. Any help would be appreciated.

  • Newbie
  • Hello, I am unable to change my spotify account country from UK to India. I do not get any cou try options in the drop down list other than UK. Since I am moving back to India need to change the ...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Change from a family premium plan to student plan and change country

Hello, I am trying to change from a premium family plan in Canada to a student plan in the UK. I have already been verified as a student in the UK, but when I attempt to change to this plan I get an error saying 'Sorry, you are not eligible for that ...

  • Visitor
  • Hello, I am trying to change from a premium family plan in Canada to a student plan in the UK. I have already been verified as a student in the UK, but when I attempt to change to this plan I get an ...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

I want to delete an old podcast that I made

I created I podcast with anchor and I want to delete it but the email that I used for the anchor account was hacked a long time ago and I don't know how to delete the podcast know.

  • Visitor
  • I created I podcast with anchor and I want to delete it but the email that I used for the anchor account was hacked a long time ago and I don't know how to delete the podcast know.
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

I've been unable to access my Spotify account on app.

Subject: Spotify Account Access IssueI've been unable to access my Spotify account via the mobile app.I've tried troubleshooting steps without success. Please help resolve this as soon as possible.

  • Newbie
  • Subject: Spotify Account Access Issue I've been unable to access my Spotify account via the mobile app. I've tried troubleshooting steps without success. Please help resolve this as soon as possi...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

can't add family members

PlanPremiumCountry Device(Xiaomi 13 , Iphone 14 Pro, Huawei notebook)Operating System(Windows 11) My Question or Issue I have created an invitation link and it does not. you do not use the same address. have already changed the address 10 times witho...

  • Casual Listener
  • Plan Premium Country   Device (Xiaomi 13 , Iphone 14 Pro, Huawei notebook) Operating System (Windows 11)   My Question or Issue   I have created an invitation link and it do...
  • Maxim
  • Spotify Star
  • 203 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 203 Views
  • 5 replies
  • 0 likes

Superuser Contribution Overcharged by Spodify

For the past 11 months, Spodify has been charging two of my bank accounts for 1 Spodify account! They don't do business by phone any more. I've text yesterday and today with several of their representatives, but lost contact. Now, I can't get to my l...

  • Visitor
  • For the past 11 months, Spodify has been charging two of my bank accounts for 1 Spodify account! They don't do business by phone any more. I've text yesterday and today with several of their represen...
  • MihailY
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant find my music

I switch to a new phone and my music disappeared 

  • Newbie
  • I switch to a new phone and my music disappeared 
  • user-removed
  • Not applicable
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes