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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ShaunDave
  • Casual Listener
  • 200113 Views
  • 722 replies
  • 66 likes
  • Account
  • 200113 Views
  • 722 replies
  • 66 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102948 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102948 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Alex
  • Moderator
  • 55470 Views
  • 61 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55470 Views
  • 61 replies
  • 8 likes

Email support

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI DO NOT HAVE ACCES TO MY OLD EMAIL. THE ONLY REASON IM ABLE TO ACCESS MY ACCOUNT IS BECAUSE ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I DO N...
  • TreyAnastasio
  • Spotify Star
  • 419 Views
  • 1 replies
  • 1 likes
  • Discussion
    feature request
    Possible Bug
    question
  • 419 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution There's an unknown PS4 in my account

There's a PS4 that is logged into my Spotify account, and I don't even have a PS4 or a relative who has a PS4. Turns out ''Log out from all devices'' doesn't do that for PS4s. I tried to change my password, but it didn't do the trick as well. I don't...

  • Casual Listener
  • There's a PS4 that is logged into my Spotify account, and I don't even have a PS4 or a relative who has a PS4. Turns out ''Log out from all devices'' doesn't do that for PS4s. I tried to change my pa...
  • Jeremy
  • Moderator
  • 1451 Views
  • 6 replies
  • 0 likes
  • Account
    Security
  • 1451 Views
  • 6 replies
  • 0 likes

Cant reset password

PlanFreeCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI made a free account a few years ago and would like to get back into it, but when I try to reset the password it says "The username or email you provided is not associated with ...

  • Newbie
  • Plan Free Country UK Device PC Operating System Windows 10   My Question or Issue I made a free account a few years ago and would like to get back into it, but when I try to reset the ...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
  • 299 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Login information are not deleted when deleting the iOS App

As above. How is it done that uninstalling/deleting the app doesn't remove is data and when I install it again I'm already logged in. How is that possible. Is it Apple's or Spotify's fault? DeviceiPad 8Operating SystemiPadOS

  • Casual Listener
  • As above. How is it done that uninstalling/deleting the app doesn't remove is data and when I install it again I'm already logged in. How is that possible. Is it Apple's or Spotify's fault?   ...
  • Eni
  • Moderator
  • 847 Views
  • 5 replies
  • 0 likes
  • Account
  • 847 Views
  • 5 replies
  • 0 likes

Someone using my account

PlanFreeCountryUkraineDevice(iPhone 6s)Operating System(iOS 14, Windows 10) My Question or IssueSomeone using my acc with Chrome(WebPlayer). I changed password several times, logged out everywhere, disconnected 3th apps and Facebook. But someone stil...

  • Newbie
  • Plan Free Country Ukraine Device (iPhone 6s) Operating System (iOS 14, Windows 10)   My Question or Issue Someone using my acc with Chrome(WebPlayer). I changed password several times,...
  • TreyAnastasio
  • Spotify Star
  • 307 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Security
  • 307 Views
  • 1 replies
  • 1 likes

Changed country

Hi, I recently left the UK where i created my spotify account. I went to Switzerland for 6 weeks where i got logged out cause my location was different. I managed to change it and countinued to use spotify. Now, I am back home in Mauritius and it eve...

  • Newbie
  • Hi,  I recently left the UK where i created my spotify account.  I went to Switzerland for 6 weeks where i got logged out cause my location was different.  I managed to change it and ...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Problemi di accesso

Buonasera, ho cominciato a usufruire dei vostri servizi in italia, dopodiché mi sono trasferito per motivi famigliari alle Mauritius, mio paese d'origine. Inizialmente spotify funzionava ma dopo un paio di settimane, all'accesso dell'applicazione nel...

  • Newbie
  • Buonasera, ho cominciato a usufruire dei vostri servizi in italia, dopodiché mi sono trasferito per motivi famigliari alle Mauritius, mio paese d'origine. Inizialmente spotify funzionava ma dopo un p...
  • MattSuda
  • Spotify Star
  • 594 Views
  • 3 replies
  • 0 likes
  • 594 Views
  • 3 replies
  • 0 likes

Country update issues.

Spotify doesn't work throwing 408 error (country set does not match the one set in your profile). So I go to spotify.com but there is only one option in dropdown and it's the old one. Another annoying thing is that the message is removed when there i...

  • Casual Listener
  • Spotify doesn't work throwing 408 error (country set does not match the one set in your profile). So I go to spotify.com but there is only one option in dropdown and it's the old one.   A...
  • MattSuda
  • Spotify Star
  • 417 Views
  • 5 replies
  • 0 likes
  • Account
  • 417 Views
  • 5 replies
  • 0 likes

Spotify abroad

Hi all- hoping someone can help me... ok so I live in Zambia, my Apple ID is set up with my UK card from when I was in Scotland and I downloaded Spotify in Ireland, I went on the premium trail, and want to get it but was waiting on my new card, the t...

  • Newbie
  • Hi all- hoping someone can help me... ok so I live in Zambia, my Apple ID is set up with my UK card from when I was in Scotland and I downloaded Spotify in Ireland, I went on the premium trail, and w...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 2 replies
  • 0 likes
  • Login
  • 208 Views
  • 2 replies
  • 0 likes

Solved!! Can't log into Spotify after I moved countries

Hi All I need help please! I have moved countries and did not realise that Spotify does not allow you to use it after 14 days being overseas from where the account was originally set up. I have googled to find out that I should change my country in s...

  • Casual Listener
  • Hi All   I need help please!  I have moved countries and did not realise that Spotify does not allow you to use it after 14 days being overseas from where the account was originally set u...
  • MattSuda
  • Spotify Star
  • 3079 Views
  • 12 replies
  • 0 likes
  • Login
  • 3079 Views
  • 12 replies
  • 0 likes

Superuser Contribution Two Sonos One, each with an Alexa Accound and 2 Spotify Family users

PlanPremium FamilyCountryGermanyDevice(Sonos One)Operating System(iOS 14, Windows 10) My Question or IssueI have two Sonos One boxes that are each operated with a separate Alexa accound. I have assigned a separate Spotify account to each Alexa accoun...

  • Casual Listener
  •   Plan Premium Family Country Germany Device (Sonos One) Operating System (iOS 14, Windows 10)   My Question or Issue I have two Sonos One boxes that are each operated with a sep...
  • Alex
  • Moderator
  • 397 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 397 Views
  • 5 replies
  • 0 likes

Superuser Contribution Language broken

In german the language is broken. There are funny symbols in the middle of words, i.e. Künstler*innen. Thats in no way official german language. How can i get rid of that, or change my language to english?

  • Casual Listener
  • In german the language is broken. There are funny symbols in the middle of words, i.e. Künstler*innen. Thats in no way official german language. How can i get rid of that, or  change my language...
  • Eni
  • Moderator
  • 241 Views
  • 3 replies
  • 0 likes
  • Account
  • 241 Views
  • 3 replies
  • 0 likes

Cant switch duo profile on IOS

Hi, I am currently on Spotify Duo plan in the UK. My girlfriend set up the Duo account however we are unable to switch to her profile on her phone. See is on an iPhone 7 with the latest IOS. Also, it would see there is a strange email address associa...

  • Casual Listener
  • Hi,    I am currently on Spotify Duo plan in the UK.    My girlfriend set up the Duo account however we are unable to switch to her profile on her phone.    See is...
  • Billy-J
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 128 Views
  • 1 replies
  • 0 likes

I DELETED MY FACEBOOK

Hi Community, I deleted my Facebook out of concern for some privacy issues. My Spotify was linked to that, so my username is just numbers. As far as I have found, there is no way to change my username on Spotify. Anyone else have this problem? If so,...

  • Casual Listener
  • Hi Community,   I deleted my Facebook out of concern for some privacy issues. My Spotify was linked to that, so my username is just numbers. As far as I have found, there is no way to change m...
  • Emilia_8
  • Spotify Star
  • 199 Views
  • 2 replies
  • 0 likes
  • 199 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to REMOVE DEVICE from list of 'DEVICE AVAILABLE '?

I am looking for help: I got a lot of Devices that I can stream to via Spotify Connect. Almost half if them I don't use (some are double like with my TV (build in + ChromeCast). That makes it a bit confusing. Can I somehow remove some of these device...

  • Casual Listener
  • I am looking for help:   I got a lot of Devices that I can stream to via Spotify Connect. Almost half if them I don't use (some are double like with my TV (build in + ChromeCast). That makes i...
  • fototronik
  • Casual Listener
  • 227 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 227 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to rejoin Family Plan due to confirmation email going to SPAM

My girlfriend and I live together, and have for the past 4 years, and we share a family plan. Recently I got an email stating: "You’ve lost access to Spotify Premium Family. We weren’t able to confirm the address for your plan, so we’ve moved your ac...

  • Newbie
  • My girlfriend and I live together, and have for the past 4 years, and we share a family plan. Recently I got an email stating:   "You’ve lost access to Spotify Premium Family. We weren’t able ...
  • Jeremy
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • Account
  • 296 Views
  • 1 replies
  • 0 likes

I can’t login on PlayStation

I no longer have access to my original PlayStation account which is connected to my Spotify account. Is there anyway I can unlink them since there is no way that I can log into my PlayStation account anymore.

  • Visitor
  • I no longer have access to my original PlayStation account which is connected to my Spotify account. Is there anyway I can unlink them since there is no way that I can log into my PlayStation account...
  • Jose_M
  • Spotify Star
  • 431 Views
  • 3 replies
  • 1 likes
  • Account
  • 431 Views
  • 3 replies
  • 1 likes

Solved!! Account - Switching country and losing libraries

Hello, I am currently located in the UK and have a premium plan. From the beginning, I used Facebook to sign up and authenticate myself. I have been using Spotify since 2013 but have moved from the US, to Canada, to France, to the UK in that time. Ev...

  • Newbie
  • Hello,    I am currently located in the UK and have a premium plan. From the beginning, I used Facebook to sign up and authenticate myself. I have been using Spotify since 2013 but have m...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution probleem 2e account

Wij hebben sinds kort een 2e account (voor zoon en dochter). Echter, nu wil onze zoon zijn bewaarde afspeellijsten van het 1e account "overnemen", maar óók weer kunnen bewerken. We hebben al gezien dat je kunt delen, maar dan kan hij zijn "eigen" lij...

  • Newbie
  • Wij hebben sinds kort een 2e account (voor zoon en dochter). Echter, nu wil onze zoon zijn bewaarde afspeellijsten van het 1e account "overnemen", maar óók weer kunnen bewerken. We hebben al gezien d...
  • Ivan
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Customer service won’t help me

TLDR: opened app, app was logged out, contacted Spotify CS because I suspected nefarious activity such as account being hacked, CS needs to verify me as the account holder before continuing by requiring last 4 digits of card used to pay, I give them ...

  • Newbie
  • TLDR: opened app, app was logged out, contacted Spotify CS because I suspected nefarious activity such as account being hacked, CS needs to verify me as the account holder before continuing by requir...
  • Jeremy
  • Moderator
  • 420 Views
  • 3 replies
  • 0 likes
  • Account
  • 420 Views
  • 3 replies
  • 0 likes