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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421288 Views
  • 965 replies
  • 108 likes
  • Account
  • 421288 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186442 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186442 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103441 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103441 Views
  • 69 replies
  • 10 likes

Account

I've forgotten my password.I've tried to reset it via the "Forgot your password?" link several times but didn't get email. I've checked my spam, nothing. Why I don't get email?

  • Visitor
  • I've forgotten my password. I've tried to reset it via the "Forgot your password?" link several times but didn't get email. I've checked my spam, nothing. Why I don't get email?     &nb...
  • Jose_M
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 161 Views
  • 1 replies
  • 0 likes

Spotify Iraq issueSpotify Iraq

Hi all, I had been using Spotify in Iraq for a while without any issues (apart from the lack of podcasts: booo). Recently been trying to open my app but it won't even let me log in, apart from if I use a vpn. It says something went wrong. Have anothe...

  • Casual Listener
  • Hi all,   I had been using Spotify in Iraq for a while without any issues (apart from the lack of podcasts: booo).   Recently been trying to open my app but it won't even let me log in,...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 5 replies
  • 0 likes
  • Account
  • 299 Views
  • 5 replies
  • 0 likes

Gift Card doesn't work

Hi I bought a $36 gift card just over 24hours ago and i type in the code and it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." I've contacted Woolworths which is where I bought it from and it'...

  • Casual Listener
  • Hi I bought a $36 gift card just over 24hours ago and i type in the code and it says " Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." I've contact...
  • Maxim
  • Spotify Star
  • 626 Views
  • 8 replies
  • 0 likes
  • 626 Views
  • 8 replies
  • 0 likes

I want to log into my mothers plan on our duo account.

We both got new phones but her Spotify is on my account. I have a two person plan but can’t get her signed back into her own account. Help

  • Visitor
  • We both got new phones but her Spotify is on my account. I have a two person plan but can’t get her signed back into her own account. Help
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Not login my account with my phone number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Login
  • 239 Views
  • 1 replies
  • 0 likes

remove facebook login and change password

I want (and did) to remove my facebook login on spotify.I already did this step, but now I cant login again with my email and facebook pwd.can you help?cant receive your emails to change password (automatic wmail when "forgot pwd" button) either.

  • Visitor
  • I want (and did) to remove my facebook login on spotify. I already did this step, but now I cant login again with my email and facebook pwd. can you help? cant receive your emails to change passwo...
  • Billy-J
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

New dual premium account

I have been using the free account and my son has a premium account. We have just signed up for a dual premium account, but I can't figure out how to utilize it. When I sign in, it only recognizes my free account. How do I utilize the dual premium me...

  • Visitor
  • I have been using the free account and my son has a premium account.  We have just signed up for a dual premium account, but I can't figure out how to utilize it.  When I sign in, it only r...
  • Billy-J
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes

How am I paying for Spotify Premium?

Hello, I have a bit of an unusual question, or at least I can't find a similar one on here. I am enjoying Spotify Premium, but when I check my bank details, I stopped paying for it back in 2022. I have a vague memory of having Spotify included in a t...

  • Casual Listener
  • Hello, I have a bit of an unusual question, or at least I can't find a similar one on here.   I am enjoying Spotify Premium, but when I check my bank details, I stopped paying for it back in 2...
  • Jose_M
  • Spotify Star
  • 734 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 734 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Artist Profile bug or something...

 My Question or Issue Our artist profile looks like this and we really do not know if it is a bug or some verification issue? The 'Follow' button is impossible to press on mobile. We recently claimed our Artist Profile on Spotify for Artists, (if tha...

Screenshot_20230914-010122_Spotify.jpg
  • Casual Listener
  •   My Question or Issue   Our artist profile looks like this and we really do not know if it is a bug or some verification issue? The 'Follow' button is impossible to press on mobile.  W...
  • Dian
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • Account
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution I changed my email which canceled my premium and i can't change it back.

My account was premium (part of the family plan) and I changed my email. This kicked my account off the family plan so now I don't have premium even though I'm still paying for it. Each time I try to change the email back to the original one, it says...

  • Visitor
  • My account was premium (part of the family plan) and I changed my email. This kicked my account off the family plan so now I don't have premium even though I'm still paying for it. Each time I try to...
  • Vasil
  • Moderator
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes

Switching account payment details

Hi all bit of a different type of question but recently my father passed away and he is the one who payed for the premium family account so I was just wondering how do I go about changing the details from his payment details to mine?thankyou

  • Newbie
  • Hi all bit of a different type of question but recently my father passed away and he is the one who payed for the premium family account so I was just wondering how do I go about changing  the d...
  • Prague
  • Spotify Star
  • 209 Views
  • 1 replies
  • 1 likes
  • 209 Views
  • 1 replies
  • 1 likes

2FA is missing from my Account

PlanPremiumCountryUSADevicePC, S23 UltraOperating SystemWin11, Android 13 My Question or IssueMy account does not have 2FA settings. I see they added the feature here: https://support.spotify.com/us/artists/article/2-step-verification/ However this s...

  • Newbie
  • Plan Premium Country USA Device PC, S23 Ultra Operating System Win11, Android 13   My Question or Issue My account does not have 2FA settings. I see they added the feature here: https:...
  • Core618
  • Casual Listener
  • 594 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 594 Views
  • 1 replies
  • 0 likes

Solved!! Please let me pay! Account blocked, but cannot update payment options.

I cannot log in to my account, as it appears to have been de-activated due to a payment issue. This occured because I switched from credit card to Ideal payment and since then the problems started. Since then, I cannot log in to listen to music or ch...

  • Casual Listener
  • ...eceiving any response whatsoever (Spotify case # 03375366 and # 03424485). Isn't this a strange thing, to ignore customers who really, eagerly want to pay for their account? Now I resort to the public...
  • 31o775nk3hrdlntqp4ad
  • Visitor
  • 2119 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 2119 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution only see Account overview when logged in

Hi My issue is when I log into Spotify I get in and see my account overview screen - but on the LHS I see a menu with Account Overview; Edit Profile; Change Password; Offline devices; Recover Playlists etc etc I can't get away from Account Overview -...

  • Newbie
  • Hi   My issue is when I log into Spotify I get in and see my account overview screen - but on the LHS I see a menu with Account Overview; Edit Profile; Change Password; Offline devices; Recove...
  • tommym2
  • Visitor
  • 7621 Views
  • 5 replies
  • 0 likes
  • Account
  • 7621 Views
  • 5 replies
  • 0 likes

Problem with My Plan Member under my Family Plan

When I check my Family Plan on-line it shows Craig Ervin is a plan member as it should. However he has recently had all his playlists and everything deleted. WHY??? And can his music be reinstated?

  • Visitor
  • When I check my Family Plan on-line it shows Craig Ervin is a plan member as it should. However he has recently had all his playlists and everything deleted. WHY??? And can his music be reinstated?
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
  • 116 Views
  • 1 replies
  • 0 likes

Account linked to email address that is no longer available

PlanFree/PremiumCountryUKDevicesamsung 14Operating SystemWindows 10 My Question or IssueHello, my account is part of a family plan, but I think the associated email address is one I no longer have access to (old service provider). The reset p/w funct...

  • Visitor
  • Plan Free/Premium Country UK Device samsung 14 Operating System Windows 10   My Question or Issue Hello, my account is part of a family plan, but I think the associated email address i...
  • AdamDam
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • Login
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Switching account

HiI now have a Spotify Premium account included with my mobile phone subscription.They are saying I need to cancel my existing account, but I dont want to lose my playlists and history - do I need to do this? How can I keep everything, including my u...

  • Casual Listener
  • Hi I now have a Spotify Premium account included with my mobile phone subscription. They are saying I need to cancel my existing account, but I dont want to lose my playlists and history - do I nee...
  • Maxim
  • Spotify Star
  • 256 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 256 Views
  • 3 replies
  • 0 likes