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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422570 Views
  • 965 replies
  • 108 likes
  • Account
  • 422570 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187190 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187190 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Superuser Contribution deleted music

There are many albums I cant listen to, its seem disabled, what's happen ?

  • Casual Listener
  • There are many albums I cant listen to, its seem disabled, what's happen ?
  • Alfredo
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change location, not COUNTRY, but REGION within it.

Ok, so Spotify recommends me gigs.which is great, because it actually suggests lots of bands I like.The only problem is that it thinks I live in North Shields (Newcastle), when I live in London.So I'm missing out on lots of good stuff because it thin...

  • Newbie
  • Ok, so Spotify recommends me gigs. which is great, because it actually suggests lots of bands I like. The only problem is that it thinks I live in North Shields (Newcastle), when I live in London. ...
  • Alfredo
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to connect my new Spotify account to Facebook

Hi! I have a Spotify account signed up using my facebook account. Now, I want this account to be removed so that I can connect my new Spotify account to facebook and will have a choice to log out anywhere. Please help me with this before I renew my p...

  • Visitor
  • Hi! I have a Spotify account signed up using my facebook account. Now, I want this account to be removed so that I can connect my new Spotify account to facebook and will have a choice to log out any...
  • Alfredo
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for the Student Subscrition but cancelled the payment?

Hey!So yesterday i was fidgeting around the different subscriptions and saw that there was a student sub which i misunderstood. i filled in my credit card and my info but when i got redirected to the SheerID page, i realised it only was for the unviv...

  • Casual Listener
  • Hey! So yesterday i was fidgeting around the different subscriptions and saw that there was a student sub which i misunderstood. i filled in my credit card and my info but when i got redirected to...
  • ajamilkshake
  • Casual Listener
  • 909 Views
  • 6 replies
  • 0 likes
  • 909 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't change country

Hey,I recently moved back from Australia to the uk and need to update my card details. However it's telling me to change country first in my edit profile settings. Ive tried to change the country by going into edit profile like it said but the drop d...

  • Newbie
  • Hey, I recently moved back from Australia to the uk and need to update my card details.  However it's telling me to change country first in my edit profile settings.  Ive tried to change...
  • Alfredo
  • Roadie
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

Superuser Contribution Logging in

I accidentally logged out of my account and when I tried to log in again, Spotify told me that my username I'd not assiocated as an active account. I decided to make a new account, but when it logged me out, I tried to log in again, but the same thin...

  • Newbie
  • I accidentally logged out of my account and when I tried to log in again, Spotify told me that my username I'd not assiocated as an active account. I decided to make a new account, but when it logged...
  • Alfredo
  • Roadie
  • 493 Views
  • 4 replies
  • 0 likes
  • 493 Views
  • 4 replies
  • 0 likes

No puedo iniciar Sesion! Me dice que mi dispositivo esta Ofline

Hola Comunidad! No puedo iniciar sesion porque me figura el siguiente mensaje:Tu configuracion actual esta establecida en modo Offline. Conectado a Internet para conectarte a spotify Resulta que estoy conectado y tampoco me deja.Y me meti desde la co...

  • Newbie
  • Hola Comunidad!  No puedo iniciar sesion porque me figura el siguiente mensaje: Tu configuracion actual esta establecida en modo Offline. Conectado a Internet para conectarte a spotify  ...
  • user-removed
  • Not applicable
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium owner profile

I've upgraded to Family Premium and my boyfriend's info is showing as the owner of the account when he got the invite, but under Profile it's all my details. Where can I edit this?

  • Casual Listener
  • I've upgraded to Family Premium and my boyfriend's info is showing as the owner of the account when he got the invite, but under Profile it's all my details. Where can I edit this?
  • JannelKosior
  • Casual Listener
  • 651 Views
  • 2 replies
  • 0 likes
  • 651 Views
  • 2 replies
  • 0 likes

Refund

Ummm can I have a refund of my my 9.99 I cancelled my subscription and my whole account gets deleted really ?

  • Newbie
  • Ummm can I have a refund of my my 9.99 I cancelled my subscription and my whole account  gets deleted really ?
  • Noah
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 363 Views
  • 1 replies
  • 0 likes

Solved!! I don't have Spotify but I'm still getting charged???

I had Spotify once upon a time, but I stopped using it ages ago when I couldn't afford to anymore.... I no longer have any idea what account is attached to my card. All the accounts that I have access to are Free Accounts.... so I don't understand wh...

  • Visitor
  • I had Spotify once upon a time, but I stopped using it ages ago when I couldn't afford to anymore.... I no longer have any idea what account is attached to my card. All the accounts that I have acces...
  • Bittencourt
  • Spotify Star
  • 2554 Views
  • 11 replies
  • 0 likes
  • Account
    Subscription
  • 2554 Views
  • 11 replies
  • 0 likes

code d'erreur 3

voici le problème, on affiche le code d'erreur 3 lorsque j'essais de me connecter. (mon nom d'utilisateur et mon mot de passe sont supposément incorrect). Le problème, c'est que quand j'essais de changer mon mot de passe, ils disent qu'ils ont envoyé...

  • Visitor
  • voici le problème, on affiche le code d'erreur 3 lorsque j'essais de me connecter. (mon nom d'utilisateur et mon mot de passe sont supposément incorrect). Le problème, c'est que quand j'essais de cha...
  • dominikazielins
  • Newbie
  • 12029 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 12029 Views
  • 5 replies
  • 0 likes

Cobrança da mensalidade sem terem respeitado os 30 dias free trial...

Boa tarde, Aderi ao Spotify no dia 12.03 quando aderi ao mês gratuito de spotify family. Recebi uma mensagem vossa onde está claro 30 dias € 0.00 No dia 31.03 recebi uma mensagem vossa a dizer que não tinham conseguido cobrar a mensalidade. Achei est...

  • Newbie
  • Boa tarde,   Aderi ao Spotify no dia 12.03 quando aderi ao mês gratuito de spotify family.  Recebi uma mensagem vossa onde está claro 30 dias € 0.00  No dia 31.03 re...
  • Bittencourt
  • Spotify Star
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Solved!! Delete Facebook Account, But Keep Spotify

Having Spotify so tightly linked to a Facebook account is a pain my ass. All I want is to be able to permanently delete my Facebook account but still be able to use Spotify... How do I do this?

  • Casual Listener
  • Having Spotify so tightly linked to a Facebook account is a pain my ass. All I want is to be able to permanently delete my Facebook account but still be able to use Spotify... How do I do this?
  • 12178804923
  • Newbie
  • 73775 Views
  • 21 replies
  • 21 likes
  • 73775 Views
  • 21 replies
  • 21 likes

LOST EMAIL AND PASSWORD

in december 2017 i activated spotify premium for 0,99€, now, after 3 months it automatically get from my card 9.99€ for premium account but i cant use it.what i can do? is possible to resolve? please help me!

  • Newbie
  • in december 2017 i activated spotify premium for 0,99€, now, after 3 months it automatically get from my card 9.99€ for premium account but i cant use it. what i can do? is possible to resolve? plea...
  • Robert_W
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Ready to scream

I am so frustrated with spotify right now. I don't understand why I can't contact them directly to have my issue resolved. I upgraded my service to the premium family plan but when I send an invitation to my husband and son it is just taking them to ...

  • Newbie
  • I am so frustrated with spotify right now. I don't understand why I can't contact them directly to have my issue resolved. I upgraded my service to the premium family plan but when I send an invitati...
  • Robert_W
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Login issues

When I try to login on my smart TV it sends me a code on my phone telling me to enter it in to login, however, it's not accepting the code! Help.

  • Newbie
  • When I try to login on my smart TV it sends me a code on my phone telling me to enter it in to login, however, it's not accepting the code! Help.
  • Robert_W
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Login
  • 371 Views
  • 1 replies
  • 0 likes

Problem in logging into spotify mobile app

Im unable to log into my account through my spotify mobile app..but im able to log into my account through chrome ..It is showing tht the password and username or email do not match bt same password and email are crct when im trying to log in through...

  • Visitor
  • Im unable to log into my account through my spotify mobile app..but im able to log into my account through chrome ..It is showing tht the password and username or email do not match bt same password ...
  • Robert_W
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Is anyone from Spotify here able to confirm what is going on with leaked account details?

My spotify started playing on a a phone I don't own earlier, thought it was strange so logged in and kicked everyone off and changed password.Got a couple of emails from haveibeenpwned a couple of hours later, looked at the pastebin and there was my ...

  • Casual Listener
  • My spotify started playing on a a phone I don't own earlier, thought it was strange so logged in and kicked everyone off and changed password. Got a couple of emails from haveibeenpwned a couple o...
  • Robert_W
  • Community Legend
  • 1075 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 1075 Views
  • 2 replies
  • 0 likes

Need invoice for company but cannot add VAT nr and company name on my account

How can you add your company name + VAT number to your account so that you get invoices on your company and not on your personal name?

  • Casual Listener
  • How can you add your company name + VAT number to your account so that you get invoices on your company and not on your personal name?
  • Maxim
  • Spotify Star
  • 3044 Views
  • 5 replies
  • 1 likes
  • 3044 Views
  • 5 replies
  • 1 likes