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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653729 Views

13 replies

4 likes

Account
  • 653729 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734160 Views

18 replies

29 likes

  • 734160 Views
  • 18 replies
  • 29 likes

Cant Change Country - Payment Details and Location

Hi there, I upgraded to the Preimum Spotify while I was in Austrilia, since being home the subscription has run out and the bank account I used to set it up doesnt have the correct funds and the Account went back to the Free version. I now cant chang...

Casual Listener

Hi there,   I upgraded to the Preimum Spotify while I was in Austrilia, since being home the subscription has run out and the bank account  I used to set it up doesnt have the correc...

NerdyBiker

Casual Listener

677 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 677 Views
  • 4 replies
  • 0 likes

Cannot create an account

Hi, I am trying to create a Spotify account for my mother using my family plan which my father created a year or two ago. My mother just got facebook and when we try to create a Spotify account, using her facebook, it says "Oops, something went wrong...

Newbie

Hi,   I am trying to create a Spotify account for my mother using my family plan which my father created a year or two ago. My mother just got facebook and when we try to create a Spotify...

351 Views

0 replies

0 likes

Account
  • 351 Views
  • 0 replies
  • 0 likes

Someone using my email?..

Hi there, I started getting some emails from Spotify Even though I don't have an account. Resetting the password showed me that someone has entered my email address... What should I do now that I want to set my account? Is it all **bleep** stuff?

Newbie

Hi there,  I started getting some emails from Spotify Even though I don't have an account. Resetting the password showed me that someone has entered my email address... What should I do now tha...

Robert_W

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

My Spotify activity is automatically turning off

Hey, I noticed that my spotify activity suddenly did not show up to my followers and I tried to find out what the problem is and found that the share my activity on spotify button was turned off. I turned it on and then the next time i go on spotify,...

Newbie

Hey, I noticed that my spotify activity suddenly did not show up to my followers and I tried to find out what the problem is and found that the share my activity on spotify button was turned off. I t...

osornios

Spotify Star

1407 Views

1 replies

1 likes

  • 1407 Views
  • 1 replies
  • 1 likes

Registration process broken

At the moment the registration process seems to be broken. I can't sign up the familiy members for the Familiy subscription. After entering all data there's no response after pushing the "register" button. After some time there a timeout in order to ...

Newbie

At the moment the registration process seems to be broken. I can't sign up the familiy members for the Familiy subscription. After entering all data there's no response after pushing the "register" b...

Hubo

Community Legend

462 Views

1 replies

0 likes

Account
  • 462 Views
  • 1 replies
  • 0 likes

Invalid Laugh token error when sharing to Facebook

I cannot share my songs to Facebook. It's showing an "invalid Oauth token error" I click "okay" and then it shows Sorry, this feature isn't available right now: An error occurred while processing this request. Please try again later.

Newbie

I cannot share my songs to Facebook. It's showing an "invalid Oauth token error" I click "okay" and then it shows    Sorry, this feature isn't available right now: An error occurred w...

Luke

Spotify Star

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Vincular cuentas

Tengo dos cuentas de spotify, una ya no la uso y por error le agregue el saldo de $300 por 3 meses y deseo usarlo en la otra que siempre uso, se pueden unir o cambiar el premium de uno a otro?

Newbie

Tengo dos cuentas de spotify, una ya no la uso y por error le agregue el saldo de $300 por 3 meses y deseo usarlo en la otra que siempre uso, se pueden unir o cambiar el premium de uno a otro?

osornios

Spotify Star

3990 Views

1 replies

0 likes

  • 3990 Views
  • 1 replies
  • 0 likes

Account

I signed up for the student deal but it's not showing as premium

Newbie

I signed up for the student deal but it's not showing as premium

kejt_

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Cobranca indevida - status ainda consta como FREE

Pagava e utilizava minha conta normalmente, neste ultimo mes a cobranca foi realizada, debitada do meu cartao de credito, mas meu status de conta de repente mudou para FREE, e nao consigo ter acesso as facilidades do PREMIUM. Gostaria de um posiciona...

Newbie

Pagava e utilizava minha conta normalmente, neste ultimo mes a cobranca foi realizada, debitada do meu cartao de credito, mas meu status de conta de repente mudou para FREE, e nao consigo ter acesso ...

Bittencourt

Spotify Star

637 Views

3 replies

0 likes

Account
  • 637 Views
  • 3 replies
  • 0 likes

Profile Picture?

I can't seem to change my profile picture neither through my phone nor desktop. I've seen this question answered but more than 4 years ago. So those 4 year old solutions to my question don't seem to exist anymore. Help please!

Newbie

I can't seem to change my profile picture neither through my phone nor desktop. I've seen this question answered but more than 4 years ago. So those 4 year old solutions to my question don't seem to ...

Maxim

Spotify Star

357 Views

1 replies

0 likes

Account
  • 357 Views
  • 1 replies
  • 0 likes

How do I switch old premium account to new premium account?

Hi guys, I just created a new spotify account with a new email and wanted to switch my premium account to that one. How do I go about doing that?

Newbie

Hi guys, I just created a new spotify account with a new email and wanted to switch my premium account to that one. How do I go about doing that? 

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

How to switch old account to new account

Facebook was hacked and I cannot sign into my old account because it was deactivated because of my facebook being hacked and deleted. How do I switch my old account that had premium to a new account. Not sure if I am being charged with the old accoun...

Newbie

Facebook was hacked and I cannot sign into my old account because it was deactivated because of my facebook being hacked and deleted. How do I switch my old account that had premium to a new account....

osornios

Spotify Star

378 Views

1 replies

0 likes

Account
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! How to contact spotify to denounce a violation?

I'd like to contact spotify to denounce a telegram channel where spotify premium accounts (procured in an unlawful way) are being sold for money. AND is not a scam. accounts are REAL premium account of REAL people. I want to help spotify, how to?

Casual Listener

I'd like to contact spotify to denounce a telegram channel where spotify premium accounts (procured in an unlawful way) are being sold for money. AND is not a scam. accounts are REAL premium account ...

rossi1911

Community Legend

2251 Views

3 replies

0 likes

Account
Other
Premium
  • 2251 Views
  • 3 replies
  • 0 likes

Account hack

Hi,i logged onto my spotify account this morning and it says it is been used via internet explorer (I have only ever logged in on my iPhone app). When I try and interrupt it, the instantly play a song and do this so I can’t use my account. I have tri...

Newbie

Hi, i logged onto my spotify account this morning and it says it is been used via internet explorer (I have only ever logged in on my iPhone app). When I try and interrupt it, the instantly play a...

Maxim

Spotify Star

453 Views

1 replies

0 likes

Account
  • 453 Views
  • 1 replies
  • 0 likes

Spotify gift card did not arrive to recipient address

I bought a gift card and entered my email address and recipient address on 20th of March. Neither I nor recipient received the email with the card. I have receipt order number. How much time does it take to deliver a gift card?

Newbie

I bought a gift card and entered my email address and recipient address on 20th of March. Neither I nor recipient received the email with the card. I have receipt order number. How much time does it ...

Maxim

Spotify Star

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Someone stole my account.

Some Spanish guy with the email *snip* is now using my account. He has changed my password and email address and somehow disconnected my facebook account. Which I believe is done by some kind of exploit. I want it back before he screws my 3-years-old...

Casual Listener

Some Spanish guy with the email    *snip*   is now using my account. He has changed my password and email address and somehow disconnected my facebook account. Which I believ...

emre4

Casual Listener

579 Views

1 replies

0 likes

Premium
Security
  • 579 Views
  • 1 replies
  • 0 likes

How to renew Student subscription?

Hey guys,love your platform, you are awesome!I am still a student, and have a student subscription, which will change into a normal one within several days. I did not get an email for to renew it, and I don't find a possibility in the options for ren...

Casual Listener

Hey guys, love your platform, you are awesome! I am still a student, and have a student subscription, which will change into a normal one within several days. I did not get an email for to renew ...

Billy-J

Spotify Star

694 Views

1 replies

0 likes

  • 694 Views
  • 1 replies
  • 0 likes

Email

So I had to update my email address on facebook. My spotify account is linkined to m FB account, however on spotify it did not update my email and will not allow me to. It states i need to update it on my facebook. Help?

Newbie

So I had to update my email address on facebook. My spotify account is linkined to m FB account, however on spotify it did not update my email and will not allow me to. It states i need to update it ...

kejt_

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Unknown webplayer device connected

I've got an unknown webplayer (chrome) always connected to my spotify account. Every few mintues, whoever/whatever is controlling that player will skip to the next song, switch to a new playlist, or stop/start playing the current song. It's made me a...

Casual Listener

I've got an unknown webplayer (chrome) always connected to my spotify account. Every few mintues, whoever/whatever is controlling that player will skip to the next song, switch to a new playlist, or ...

mon01ith

Casual Listener

805 Views

1 replies

1 likes

  • 805 Views
  • 1 replies
  • 1 likes

ROBO Monetario(?)

El dia de hoy compre spotufy premium con descuento de estudiante. Sin embargo al hacerse el cobro aun asi me sale como “suscripcion gratuita” e incluso no me deja ingresar a mi cuenta ya saliendo el mensaje de “No se puede ingresar a una cuenta extra...

Newbie

El dia de hoy compre spotufy premium con descuento de estudiante. Sin embargo al hacerse el cobro aun asi me sale como “suscripcion gratuita” e incluso no me deja ingresar a mi cuenta ya saliendo el ...

osornios

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes