Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 395640 Views
  • 941 replies
  • 107 likes
  • Account
  • 395640 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170270 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170270 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98751 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98751 Views
  • 68 replies
  • 10 likes

Lost my account information

I lost my cellphone 2 day's ago and i can't find the account i was paying premium on it, it is possible to recover it with my credit card detail?? I try to look on the site, write them and no result, but payment are still going thru my bank account a...

  • Newbie
  • I lost my cellphone 2 day's ago and i can't find the account i was paying premium on it, it is possible to recover it with my credit card detail?? I try to look on the site, write them and no result,...
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Disabled account - No response from Spotify

Hello Spotify Community, As the recommended solution suggests, I have attempted to contact the Spotify Payments team regarding my accounting being disabled. I received a notice that my account was disabled following a charge back that was initiated b...

  • Regular
  • Hello Spotify Community,   As the recommended solution suggests, I have attempted to contact the Spotify Payments team&n...
  • morrisp33
  • Casual Listener
  • 1101 Views
  • 20 replies
  • 0 likes
  • Account
    Login
  • 1101 Views
  • 20 replies
  • 0 likes

Superuser Contribution Can't login and still being charged

Spotify logged me out of my account on both my computer and my phone and now it won't recognize my email. I am still being charged for my Student Premium account, but I can't even log in to it. I can't seem to find any way to talk to any customer ser...

  • Casual Listener
  • Spotify logged me out of my account on both my computer and my phone and now it won't recognize my email. I am still being charged for my Student Premium account, but I can't even log in to it. I can...
  • ihatespotify125
  • Casual Listener
  • 1115 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1115 Views
  • 3 replies
  • 0 likes

Solved!! Trying to update Spotify Free to Premium: Spotify says I already have it?

I'm trying to activate Spotify Premium through Sonera (local operator), but I keep getting the message that I already have a paid account in use which I should cancel - but I don't have one! I previously had Spotify Unlimited, but I canceled it in Fe...

  • Casual Listener
  • I'm trying to activate Spotify Premium through Sonera (local operator), but I keep getting the message that I already have a paid account in use which I should cancel - but I don't have one! I previo...
  • Trish5
  • Newbie
  • 47531 Views
  • 24 replies
  • 5 likes
  • 47531 Views
  • 24 replies
  • 5 likes

my premium account get hacked

my premium account hacked, email address has changed, so my password can you please investigate this problem, i cant use my account, when i login, its say my no such email or username..thanks in advanced

  • Casual Listener
  • my premium account  hacked,   email address has changed, so my password   can you please investigate this problem, i cant use my account, when i login, its say my no such email or ...
  • user-removed
  • Not applicable
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Sudden change of username..

For some reason spotify changed my username, I was fine with my real name but I am not fine with random genrated letters and numbers.Is there any way to fix this?

  • Newbie
  • For some reason spotify changed my username, I was fine with my real name but I am not fine with random genrated letters and numbers.Is there any way to fix this?
  • user-removed
  • Not applicable
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

cambiar cuenta suscripcion

Hola! Tengo una suscripcion premium y me gustaria cambiarla a otra cuenta de spotify asociada a otro email que es el que ahora uso. Gracias.

  • Newbie
  • Hola! Tengo una suscripcion premium y me gustaria cambiarla a otra cuenta de spotify asociada a otro email que es el que ahora uso. Gracias.
  • WasteYrTime
  • Newbie
  • 18079 Views
  • 2 replies
  • 1 likes
  • 18079 Views
  • 2 replies
  • 1 likes

Prepaid premium now want family

We took advantage of offer to prepay Premium until December. What happens to subscription and billing if I upgrade to Family now?Info says that payments will start earlier as the existing credit will be prorated to family rates, but doesnt explain ho...

  • Casual Listener
  • We took advantage of offer to prepay Premium until December.  What happens to subscription and billing if I upgrade to Family now? Info says that payments will start earlier as the existing cre...
  • sunfossil
  • Newbie
  • 1485 Views
  • 5 replies
  • 0 likes
  • 1485 Views
  • 5 replies
  • 0 likes

Lost acount, playlists, and login

I signed up for premium, downloaded a ton of music then set phone down for a while. When I came back and tried to open spotify i had to log in and was prompted that i had no account. I checked my external storage on phone and there was nothing there....

  • Casual Listener
  • I signed up for premium, downloaded a ton of music then set phone down for a while.  When I came back and tried to open spotify i had to log in and was prompted that i had no account. ...
  • tybazsco
  • Casual Listener
  • 931 Views
  • 5 replies
  • 0 likes
  • 931 Views
  • 5 replies
  • 0 likes

How did spotify knew my new credit card?

HelloI had a spotify premium and then I canceled my lost credit card and got a new one with whole new number and everything. Then I saw that spotify charged me on this card... I never gave them the number or gave them autorisation. I went on my accou...

  • Casual Listener
  • Hello I had a spotify premium and then I canceled my lost credit card and got a new one with whole new number and everything. Then I saw that spotify charged me on this card... I never gave them the...
  • Ayoub06
  • Casual Listener
  • 11681 Views
  • 11 replies
  • 3 likes
  • Account
    Premium
    Security
    Subscription
  • 11681 Views
  • 11 replies
  • 3 likes

Superuser Contribution Cargo no reconocido

Buen día, tengo un cargo no reconocido mensual y recurrente desde el mes de septiembre del 2017 mi cuenta premium se paga los días 26 y este cobro extra cae el día 23 no corresponde a mi cuent ay en mi banco me dijeron que tengo que directamente chec...

  • Newbie
  • Buen día, tengo un cargo no reconocido mensual y recurrente desde el mes de septiembre del 2017 mi cuenta premium se paga los días 26 y este cobro extra cae el día 23 no corresponde a mi cuent ay en ...
  • Andresgzmn
  • Newbie
  • 1126 Views
  • 2 replies
  • 0 likes
  • 1126 Views
  • 2 replies
  • 0 likes

Playlists públicas não aparecem no meu perfil

Já tentei deixar de seguir as playlists e seguir novamente... tanto por Desktop como pelo aplicativo. Já tentei deslogar e refazer o login, também não adiantou. Fiz um teste criando uma playlist nova, ela apareceu, porém as que segui anteriormente só...

  • Newbie
  • Já tentei deixar de seguir as playlists e seguir novamente... tanto por Desktop como pelo aplicativo. Já tentei deslogar e refazer o login, também não adiantou. Fiz um teste criando uma playlist nova...
  • jcbotter
  • Casual Listener
  • 12085 Views
  • 4 replies
  • 7 likes
  • Account
    Login
  • 12085 Views
  • 4 replies
  • 7 likes

Spotify doesn't give me the option to disconnect from facebook or create a username.

Spotify doesn't give me the option to disconnect from facebook or create a username. I would really like to do this, so I can keep my playlists and share my content with other users online while staying anonymous.

  • Newbie
  • Spotify doesn't give me the option to disconnect from facebook or create a username. I would really like to do this, so I can keep my playlists and share my content with other users online while stay...
  • Maxim
  • Spotify Star
  • 601 Views
  • 1 replies
  • 0 likes
  • Account
  • 601 Views
  • 1 replies
  • 0 likes

Someone else using my account

I've noticed that someone else has recently been using my account on spotify and have tried everything to remove them. They have been listening on chrome cast and have it connected to their living room. I have removed all devices linked to my account...

  • Newbie
  • I've noticed that someone else has recently been using my account on spotify and have tried everything to remove them. They have been listening on chrome cast and have it connected to their living ro...
  • Maxim
  • Spotify Star
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade spotify famile, current premium account

Hello, Could someone tell me if it's possible to upgrade to a familie account when using a normall premium account? I want to upgrade to a familie account without losing my playlists. Is this possible? If yes how? I didn't find this solution on the s...

  • Casual Listener
  • Hello,   Could someone tell me if it's possible to upgrade to a familie account when using a normall premium account? I want to upgrade to a familie account without losing my playlists. Is...
  • Eilonwy
  • Newbie
  • 2442 Views
  • 5 replies
  • 1 likes
  • 2442 Views
  • 5 replies
  • 1 likes

Superuser Contribution No me acuerdo ni del correo ni pasword

Pues eso que tengo el premiun estoy pagando tengo el concepto pwro no me acuerdo ni del pasword ni de la cuenta de correo. A quien le puedo mandar el concepto?

  • Newbie
  • Pues eso que tengo el premiun estoy pagando tengo el concepto pwro no me acuerdo ni del pasword ni de la cuenta de correo. A quien le puedo mandar el concepto?
  • MaríaCamila
  • Roadie
  • 655 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I have a membership. but I tried to pay with all kinds of cards failed. I can not make my account premium, please help.

  • Newbie
  • I have a membership. but I tried to pay with all kinds of cards failed. I can not make my account premium, please help.
  • MaríaCamila
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in Romania

Any idea about when will Spotify officially launch in Romania? I would love to be able to use Spotify without a VPN or other things... Also I'm interested in purchasing a subscription, but only if Spotify will officially be supported in Romania.

  • Visitor
  • Any idea about when will Spotify officially launch in Romania? I would love to be able to use Spotify without a VPN or other things... Also I'm interested in purchasing a subscription, but only if Sp...
  • babynani
  • Newbie
  • 1722 Views
  • 2 replies
  • 0 likes
  • 1722 Views
  • 2 replies
  • 0 likes

Superuser Contribution Issue with my login

Hello, I have an issue with my account. I changed my phone and when I'm login into my account, all my music is gone. It's like it's a new account (no credit card number). I've checked my bank account and every month I'm paying spotify prenium. How ca...

  • Newbie
  • Hello,  I have an issue with my account.  I changed my phone and when I'm login into my account, all my music is gone. It's like it's a new account (no credit card number).  I've ch...
  • MaríaCamila
  • Roadie
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes