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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 165252 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 165252 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11102 Views
  • 6 replies
  • 11 likes
  • Security
  • 11102 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513784 Views
  • 986 replies
  • 112 likes
  • Account
  • 513784 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125497 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125497 Views
  • 74 replies
  • 12 likes

I never subscribed to anything, still on free and was charged 3 times

Hey, I have never tried a subscription before just one, and it was Spotify for students and then you said you could not verify it, and you charged me 3 times for that, and I am still on free, which is where I want to stay. I just want my money back a...

  • Newbie
  • Hey,    I have never tried a subscription before just one, and it was Spotify for students and then you said you could not verify it, and you charged me 3 times for that, and I ...
  • MattSuda
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

email not valid and forgotten password

I am logged in my spotify account on my pc since a year and I opened my account with my student (university) email and since I graduated it is no longer working and now I want to change it to a new email adress but I can not since I forgot my passwor...

  • Newbie
  • I am logged in my spotify account on my pc since a year and I opened my account with my student (university) email and since I graduated it is no longer working and now I want to change it to a new e...
  • Noah
  • Spotify Star
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

Solved!! Playlist not created by me

Hello, So today I entered the Spotify app and all my playlists were gone and I went on the website and they were deleted so I restored them. I found a solution but it was super weird. Then, the weirdest happened. Apparently I have a playlist created ...

  • Newbie
  • Hello,   So today I entered the Spotify app and all my playlists were gone and I went on the website and they were deleted so I restored them. I found a solution but it was super weird. &nbsp...
  • Maxim
  • Spotify Star
  • 763 Views
  • 1 replies
  • 0 likes
  • Account
  • 763 Views
  • 1 replies
  • 0 likes

Can't hide my current top artists

Every time that i try to uncheck the option in settings ''show my current top artists'' and then close the app it becames checked. I tried uninstalling and reinstalling the app but without success.

  • Casual Listener
  • Every time that i try to uncheck the option in settings ''show my current top artists'' and then close the app it becames checked. I tried uninstalling and reinstalling the app but without success.
  • MattSuda
  • Spotify Star
  • 738 Views
  • 1 replies
  • 0 likes
  • Account
  • 738 Views
  • 1 replies
  • 0 likes

Unable to access my premium subscription

Hi! can somebody help me please. I am a premium subsciber for the past 2 years and awhile ago I logged out of spotify and when I logged in I cant access spotify anymore. I reset my password for so many times and when I use my new password it said una...

  • Newbie
  • Hi! can somebody help me please. I am a premium subsciber for the past 2 years and awhile ago I logged out of spotify and when I logged in  I cant access spotify anymore.     I r...
  • MattSuda
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Two Accounts on one email - Unable to login with second username - illegal character

Hi,I created two accounts by accident, one has username briansosullivan and the other has username Brian O'SullivanIm unable to login to the Brian O'Sullivan as it has a ' in the name. Not sure why it allowed me to use '. The ' account has is a premi...

  • Casual Listener
  • Hi, I created two accounts by accident, one has username briansosullivan and the other has username Brian O'Sullivan Im unable to login to the Brian O'Sullivan as it has a ' in the name. Not s...
  • MattSuda
  • Spotify Star
  • 629 Views
  • 3 replies
  • 0 likes
  • 629 Views
  • 3 replies
  • 0 likes

Money transfer without apply

I didn't applied for Premium account but you take my money TWICE !

  • Casual Listener
  • I didn't applied for Premium account but you take my money TWICE !
  • MattSuda
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 550 Views
  • 1 replies
  • 0 likes

Solved!! Kicked out right after logging in...NOTHING WORKS!!HeLp!!!

1. No I do not have premium account I was just listening to music, when I was kicked out. I tried to login to the app on my Samsung, but apparently my password, which works for the desktop Spotify, was incorrect. So I tried to change my password. Sam...

  • Newbie
  • 1. No I do not have premium account    I was just listening to music, when I was kicked out. I tried to login to the app on my Samsung,  but apparently my password, which works for t...
  • MattSuda
  • Spotify Star
  • 534 Views
  • 1 replies
  • 0 likes
  • Account
  • 534 Views
  • 1 replies
  • 0 likes

2 Accounts on same E-mail adress

Hello Spotify Community I've been enjoying Spotify premium for a while now, but recently changed to Spotify Family. Now, something strange happend here. When I created my Spotify account, I used Facebook to do so, which did not use any e-mail adress....

4689107f345959508779cd46854dcd02
  • Newbie
  • Hello Spotify Community   I've been enjoying Spotify premium for a while now, but recently changed to Spotify Family.   Now, something strange happend here.   When I created my S...
  • MattSuda
  • Spotify Star
  • 580 Views
  • 1 replies
  • 0 likes
  • Account
  • 580 Views
  • 1 replies
  • 0 likes

STILL CAN'T GET SPOTIFY STUDENT WITH PAYPAL

In 2018, the students still can't pay with PayPal, not all the students on earth have credit card, so just think if this marketing idea isn't a good deal. Just because if you really want to win some market shares, you should normally diversify your o...

  • Newbie
  • In 2018, the students still can't pay with PayPal, not all the students on earth have credit card, so just think if this marketing idea isn't a good deal. Just because if you really want to win some ...
  • MatthiasLocks
  • Newbie
  • 490 Views
  • 1 replies
  • 1 likes
  • 490 Views
  • 1 replies
  • 1 likes

Solved!! Accidentally erased Spotify app on Facebook

Hi, I accidentally erased the Spotify app on Facebook Now I can't reconnect anymore I went to the settings and I tried to reconnect using the "reconnect with FB button"But no resultsCan sombody help me on this one please !Thx in advance Regards,

  • Newbie
  • Hi,   I accidentally erased the Spotify app on Facebook Now I can't reconnect anymore  I went to the settings and I tried to reconnect using the "reconnect with FB button" But no result...
  • MattSuda
  • Spotify Star
  • 846 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 846 Views
  • 1 replies
  • 0 likes

I registered through facebook and I can't change my e-mail address

I registered my Spotify account a few years ago and I've changed my e-mail addres a few times yet from this time.Now, I can't change it on my Spotify account.Also, I can't set up my password.Please help, greetings.

  • Visitor
  • I registered my Spotify account a few years ago and I've changed my e-mail addres a few times yet from this time.Now, I can't change it on my Spotify account.Also, I can't set up my password.Please h...
  • MattSuda
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 578 Views
  • 1 replies
  • 0 likes

cannot change country

I created a free account but 14 days have passed. I wanted to change my country but I cannot, there is only one country(Germany)in the dropdown list. Can I get a solution to this? I want to continue to listen to music but I dont wanna upgrade.

  • Casual Listener
  • I created a free account but 14 days have passed. I wanted to change my country but I cannot, there is only one country(Germany)in the dropdown list. Can I get a solution to this? I want to continue ...
  • Maxim
  • Spotify Star
  • 509 Views
  • 5 replies
  • 1 likes
  • 509 Views
  • 5 replies
  • 1 likes

Pagos en colombia

Quisiera saber si hay más metodos de pago para colombia? Por que a mi me rechaza la compra siempre con la tarjeta debito

  • Newbie
  • Quisiera saber si hay más metodos de pago para colombia? Por que a mi me rechaza la compra siempre con la tarjeta debito
  • MattSuda
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Publish Activity on Spotify" not working

When I disable the "publish activity on Spotify", it never stays on. It automatically enables again when I turn Spotify on and my activity is showing. I dont want my activity to show, is there something wrong with my Spotify? My private session is wo...

  • Newbie
  • When I disable the "publish activity on Spotify", it never stays on. It automatically enables again when I turn Spotify on and my activity is showing. I dont want my activity to show, is there someth...
  • MattSuda
  • Spotify Star
  • 901 Views
  • 2 replies
  • 0 likes
  • Security
  • 901 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not showing up in friends friend actvity

When I open spotify the "publish activity to friends on spotify" switch is turned off, but I tried to turn it on, but when I close the app and reopen the switch turns back off again. How do I keep the switch turned on so other people can see what im ...

  • Newbie
  • When I open spotify the "publish activity to friends on spotify" switch is turned off, but I tried to turn it on, but when I close the app and reopen the switch turns back off again. How do I ke...
  • MattSuda
  • Spotify Star
  • 545 Views
  • 2 replies
  • 0 likes
  • 545 Views
  • 2 replies
  • 0 likes

Social settings reset every time I restart Spotify

Every time I restart spotify my social settings reset. These are automatically make new playlists public, publish my activity on Spotify, and show my current top artists. I've tried re-installing and making sure the settings are the same on all my de...

  • Newbie
  • Every time I restart spotify my social settings reset. These are automatically make new playlists public, publish my activity on Spotify, and show my current top artists. I've tried re-installing and...
  • MattSuda
  • Spotify Star
  • 665 Views
  • 1 replies
  • 1 likes
  • Account
  • 665 Views
  • 1 replies
  • 1 likes

Need to reset password, but e-mail isn't available anymore

Hello, A friend has a problem. She has an account with Premium subscription, and she's always connected with her smartphone. However, someone disconnected her from her spotify app, and she doesn't know her password.So, she tried to reset her password...

  • Newbie
  • Hello,   A friend has a problem. She has an account with Premium subscription, and she's always connected with her smartphone. However, someone disconnected her from her spotify app, and she d...
  • MattSuda
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Don't Know the Account Username or Email!

Hello! I'm running into some issues. I know I have an account using the payment method of PayPal through *snip*, but I dont know any of my sign in information! Is it possible for Spotify to e-mail the associated email on the account for recovery(most...

  • Newbie
  • Hello! I'm running into some issues. I know I have an account using the payment method of PayPal through *snip*, but I dont know any of my sign in information! Is it possible for Spotify to e-mail th...
  • MattSuda
  • Spotify Star
  • 56960 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
    Subscription
  • 56960 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Premium

I just joined the Spotify Community and noticed that at the top of my screen it says "Get Premium", but I already have Spotify Premium. I was just wondering if Spotify Premium is different in the Spotify Community?

  • Casual Listener
  • I just joined the Spotify Community and noticed that at the top of my screen it says "Get Premium", but I already have Spotify Premium. I was just wondering if Spotify Premium is different in the Spo...
  • Maxim
  • Spotify Star
  • 593 Views
  • 1 replies
  • 0 likes
  • Premium
  • 593 Views
  • 1 replies
  • 0 likes