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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394551 Views
  • 941 replies
  • 107 likes
  • Account
  • 394551 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170054 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170054 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98657 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98657 Views
  • 68 replies
  • 10 likes

Spotify keeps skipping to certain playlist.

Hi, I am having some trouble (almost drives me crazy) with my Spotify account. I use Spotify in my mobile phone and the ps4 app. Whenever I listen to a song it skips after couple of seconds and sometimes minutes to a certain playlist “massage therapy...

  • Newbie
  • Hi,  I am having some trouble (almost drives me crazy) with my Spotify account. I use Spotify in my mobile phone and the ps4 app. Whenever I listen to a song it skips after couple of seconds an...
  • Halloween-jax
  • Newbie
  • 647 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 647 Views
  • 2 replies
  • 0 likes

Superuser Contribution Just signed up and cannot get the HULU to activate

HI, I just signed up with the student account. I am trying to activate my HULU account but cannot get it to allow it. Can anyone help me. It keeps saying it is for students only. BUt I have a student email I have all of that I dont know how to make i...

  • Newbie
  • HI, I just signed up with the student account. I am trying to activate my HULU account but cannot get it to allow it. Can anyone help me. It keeps saying it is for students only. BUt I have a student...
  • Melody
  • Spotify
  • 1207 Views
  • 1 replies
  • 0 likes
  • 1207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted Facebook and Don't Have Access to Email

Hi, I'm a Spotify Premium member. Originally, I signed up with Facebook but since then I've deleted my facebook account. Unfortunately, I also don't have access to the email I signed up with. I am currently logged in on Desktop and Mobile though. Any...

  • Newbie
  •   Hi,   I'm a Spotify Premium member. Originally, I signed up with Facebook but since then I've deleted my facebook account. Unfortunately, I also don't have access to the email I signed...
  • Melody
  • Spotify
  • 531 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with my account

I used my phone number make an account I do not have the number anymore but still used it to log in it will no longer let me and have no way to access it and I'm still getting charged!! Frustrating wish you had a number to call we do pay for our acco...

  • Newbie
  • I used my phone number make an account I do not have the number anymore but still used it to log in it will no longer let me and have no way to access it and I'm still getting charged!! Frustrating w...
  • MaríaCamila
  • Roadie
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium

Hola, tengo varios días esperando a que se me active mi plan de Spotify Premium. Pague 3 meses en Oxxo y aún no me aparece y se me hace raro porque activaba el de un mes y si me aparecía luego luego. Alguien podría ayudarme por favor. Gracias

  • Newbie
  • Hola, tengo varios días esperando a que se me active mi plan de Spotify Premium. Pague 3 meses en Oxxo y aún no me aparece y se me hace raro porque activaba el de un mes y si me aparecía luego luego....
  • MaríaCamila
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing payment details after international move

I recently moved abroad, and I've closed my bank accounts in my former country. I forgot about my monthly Spotify payments. Obviously, I'm now receiving messages from spotify that I haven't paid my monthly fee and will lose my premium subscription so...

  • Newbie
  • I recently moved abroad, and I've closed my bank accounts in my former country. I forgot about my monthly Spotify payments. Obviously, I'm now receiving messages from spotify that I haven't paid my m...
  • MaríaCamila
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Por favor me ajudem

Não consigo usar o spotify premium mesmo depois de pago, ja tentei de tudo que podia mas nao ativou a conta, recebi o recibo dizendo que foi aprovado e nada da conta premium funcionar. Como faço agora? peço reembolso ou espero algum tempo para que a ...

  • Casual Listener
  • Não consigo usar o spotify premium mesmo depois de pago, ja tentei de tudo que podia mas nao ativou a conta, recebi o recibo dizendo que foi aprovado e nada da conta premium funcionar. Como faço agor...
  • Bittencourt
  • Spotify Star
  • 542 Views
  • 3 replies
  • 0 likes
  • Account
  • 542 Views
  • 3 replies
  • 0 likes

Solved!! Email vinculado ao facebook não troca

Cadastrei minha conta do spotify através do facebook, alguns meses depois eu troquei meu email do facebook, porém no spotify continuou o mesmo, já tentei trocar para outros emails e o spotify não muda, mesmo dizendo que para alterar o email só é prec...

  • Newbie
  • Cadastrei minha conta do spotify através do facebook, alguns meses depois eu troquei meu email do facebook, porém no spotify continuou o mesmo, já tentei trocar para outros emails e o spotify não mud...
  • Bittencourt
  • Spotify Star
  • 504 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 504 Views
  • 1 replies
  • 0 likes

Paguei o premium e nao foi ativado

Por favor preciso de ajuda, paguei o premium a alguns dias e minha conta nao foi ativada, ja tentei de tudo, sair do aplicativo, desinstalei e instalei denovo e continua com a conta free.

  • Casual Listener
  • Por favor preciso de ajuda, paguei o premium a alguns dias e minha conta nao foi ativada, ja tentei de tudo, sair do aplicativo, desinstalei e instalei denovo e continua com a conta free.
  • Bittencourt
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Premium
  • 323 Views
  • 1 replies
  • 0 likes

Lost my mail info

Hi,I lose my mail info and password.but app is üstill log on and working properly.So, i want to change my spotify password but spotify sending a mail to my mail adress.Is there another method for change my password ?ThanksPS: Also i forgot my spotify...

  • Newbie
  • Hi, I lose my mail info and password.but app is üstill log on and working properly. So, i want to change my spotify password but spotify sending a mail to my mail adress. Is there another method f...
  • user-removed
  • Not applicable
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
  • 383 Views
  • 1 replies
  • 0 likes

More payment options.

Ok I paid for a family premium it went through on my card and now the app keeps telling me that it failed but I have proof it went through.

  • Newbie
  • Ok I paid for a family premium it went through on my card and now the app keeps telling me that it failed but I have proof it went through.
  • user-removed
  • Not applicable
  • 908 Views
  • 1 replies
  • 0 likes
  • Premium
  • 908 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Login Badges

Hey Guys, I had a question about the login badges? I've been signing in and out and replying to topics all week. But I haven't unlocked any of day login badges. Is there something I'm not doing correctly or a certain amount of hours that has to pass?...

  • Roadie
  • Hey Guys,   I had a question about the login badges? I've been signing in and out and replying to topics all week. But I haven't unlocked any of day login badges. Is there something I'm...
  • asciiM0
  • Roadie
  • 1111 Views
  • 3 replies
  • 1 likes
  • Other
  • 1111 Views
  • 3 replies
  • 1 likes

Double Billed - No Reply From Support Team - Case # 01932271

Support Team - I reached out via the contact form in October when I first noticed I was being billed twice a month for my account with no reply other than the automated message. For the second month (October now November) I have been billed twice. Pl...

  • Regular
  • Support Team - I reached out via the contact form in October when I first noticed I was being billed twice a month for my account with no reply other than the automated message. For the second month ...
  • rsnow
  • Newbie
  • 1141 Views
  • 10 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1141 Views
  • 10 replies
  • 0 likes

account name

Hello, My account was infected the spotiamb recently, then the spotify staff help me to open a new account and transfer everything form my old account to the new one. However, I just found that my account name is a crazy random code, though it show m...

  • Newbie
  • ...ound that my account name is a crazy random code, though it show my real name on the public profile. It still bother me since i have to copy the nonsense code to login my account and even my friend c...
  • Maxim
  • Spotify Star
  • 470 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 470 Views
  • 1 replies
  • 0 likes

Hilfe!

Hallo, Ich habe eine Frage! Ich habe Spotify Premium für 3 Monate mit 2 PSCs gekauft. Beide haben einen Wert von 25 Euro. Was passiert mit dem Rest meines Bekomme ich den Rest zurück, wird das beim nächsten Kauf angerechnet oder ist das Geld leider w...

  • Casual Listener
  • Hallo,   Ich habe eine Frage! Ich habe Spotify Premium für 3 Monate mit 2 PSCs gekauft. Beide haben einen Wert von 25 Euro. Was passiert mit dem Rest meines Bekomme ich den Rest zurück, wird d...
  • Maxim
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • Premium
  • 514 Views
  • 1 replies
  • 0 likes

Please help me!

Hello, I have a question! I bought Spotify Premium for 3 months with 2 PSC's. They both have a value of 25 euros. What happen with the rest of my money? (20,03 Euros) Can I get the rest back?

  • Casual Listener
  • Hello,  I have a question! I bought Spotify Premium for 3 months with 2 PSC's. They both have a value of 25 euros. What happen with the rest of my money? (20,03 Euros)  Can...
  • Maxim
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

can’t log in

suddenly my account was signed out, and i cant log in because it says “login failed, you can only use spotify abroad for 14 days” when im not even abroad. what should i do?

  • Newbie
  • suddenly my account was signed out, and i cant log in because it says “login failed, you can only use spotify abroad for 14 days” when im not even abroad. what should i do?
  • asciiM0
  • Roadie
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

username-email

Hi everyone.a month ago I signed up for a premium subscription. Today I would like to delete it, but I can not remember the email address for the account anymore. I only know my username. I would like to be able to go back to the reference e-mail add...

  • Newbie
  • Hi everyone. a month ago I signed up for a premium subscription. Today I would like to delete it, but I can not remember the email address for the account anymore. I only know my username. I would l...
  • Maxim
  • Spotify Star
  • 615 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 615 Views
  • 1 replies
  • 0 likes

Lost my account information

I lost my cellphone 2 day's ago and i can't find the account i was paying premium on it, it is possible to recover it with my credit card detail?? I try to look on the site, write them and no result, but payment are still going thru my bank account a...

  • Newbie
  • I lost my cellphone 2 day's ago and i can't find the account i was paying premium on it, it is possible to recover it with my credit card detail?? I try to look on the site, write them and no result,...
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes