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can’t log in/premium won’t work

can’t log in/premium won’t work






Iphone 7

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

upgraded to premium but it would always say Spotify is offline, go online to listen to music. Isn’t that the whole reason for getting premium so I can listen to it anywhere? I went to setting and the playback option. It would say Spotify is offline or if you switched it, it would say Spotify is set to offline? So I deleted the app and signed up with my family’s premium plan and redownloaded the app. No every time I go to login, it says it’s experiencing problems and to try again later. This has been going on for weeks and I have had 0 benefits from switching to premium and still have to pay for it 


1 Reply

Hey @Klgamble1982.


Thanks for getting in touch! Sorry to hear you are experiencing issues.


We're aware of this issue and are currently trying to resolve it. Feel free to post in this topic where we gather information from users that are experiencing this issue.


Sorry for the inconvenience! Let us know if you have further questions.


Have a nice day!

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