can't loggin

[user-removed]

i try to loggin with facebook like i always do and tells me -> You do not have a Spotify account connected to your Facebook account. If you have a Spotify account, please log in with your Spotify credentials. If you do not have a Spotify account, sign up.<-

if i try  to reset my pass tells me ->It looks like you are using your Facebook credentials to log in to Spotify. To change your Facebook password go to your settings page at &lt;a href=&quot;http://www.facebook.com&quot; target=&quot; blank&quot;&gt;facebook.com&lt;/a&gt;.  <-

why i can't login!?

[Maxim]

Hey @user-removed,

Thanks for reaching out.

Are you a Free or Premium user?

Let me know 🙂

[user-removed]

Free

[Maxim]

It sounds like you've got a second account with Spotify. I'd recommend checking out this support article that explains how you can locate your second account: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/.

[user-removed]

thats strange i already try and didn't recieve nothing i only have 2 mails.. and i can login in my ps4 but in the app on pc or android i can't.. its a facebook account

[Maxim]

Please reach out to Support so they can help you locate your second account. Thanks 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[user-removed]

still waiting for the answer of the support

[Maxim]

What channel have you used to contact them? Facebook, Twitter or the Contact Form? 🙂

[user-removed]

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