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cancel a subscription from another user with my credit card

cancel a subscription from another user with my credit card

hello i have a family pack for me and two friends, under this description

PAYPAL *SPOTIFY 35314369001 GBR138722366901187

 

, but i still get charge from an account that someone else did with my credit card

SpotifyMX Stockholm SWE526567000013065, so i wonder if you can cancel they payment method from that account

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1 Reply

Hi. You should  get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link https://www.spotify.com/about-us/contact/contact-spotify-support/   Fill the form and check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.
Spotify aims to reply within 24 hours.

Explain the situation and include as many details as possible.

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