cannot log in

[awaite67]

having problems logging in with my samsung s3 to spotify app. verified using password and username. Still no luck. very frusturating. works fine on both online and PC app.

[osornios]

@awaite67

Have your tried uninstalling and reinstalling the app?

[awaite67]

Hi,

Yes I have.

[osornios]

@awaite67

You could try a clean install, which means deleting everything Spotify has created in your phone:

1. Uninstall the app from phone by going to 'Settings' -> 'Apps' then scroll to the Spotify app and tap on it. Once loaded press 'Uninstall'.
2. Using a file manager make sure that the below folders are deleted if they still exist:

• /emulated/0/Android/data/com.spotify.music
• /ext_sd/Android/data/com.spotify.music
• /sdcard1/Android/data/com.spotify.music
• /data/media/0/Android/data/com.spotify.music

You will lose all preferences & offline playlists in doing this.