i cannot login spotify account

[mabel097]

i cannot login my spotify account, and it says “something went wrong, pls try again later” but it has been few days already and i have reset my password few times, how to fix it pls?

[Brunelicia]

Hey @mabel097 ,

Welcome to the Community!

I'm sorry that you're having issues to log into your Spotify Account. I'd recommend taking a look at this article, please make sure you follow all the steps there.

I hope this helps. 🙂

[mabel097]

hi,

Below doesn't work on my spotify account, still not able to log in spotify, any other solution for me pls 😫

[Ivan]

Hey there @mabel097, 

Thanks for reaching out - help’s here!
 

Just to confirm, have you tried logging in to your Spotify account after running a clean reinstall of the app? This step usually solves issues like the one you're experiencing. 

Can you also let us know what device you're using? We'll be able to take a closer look once we have this info. 

We'll look out for your reply.

[mabel097]

Thanks, still not able to use Spotify after clean reinstall of the app. No ideas, my device IPhone 7 plus, pls help look into for me, great thanks

[Ivan]

Hey there @mabel097, 

Thanks for keeping us in the loop.
 

Can you try if you can log in to your Spotify account under a different network connection? This way you can check if the issue is network-related. 

It's also a good idea to check if you've installed an ad-blocker app on your device, or if some anti-virus software isn't blocking Spotify's performance. If this is the case you must simply add Spotify as an exception, or white-list it.  

Stay tuned!