paid but no premium

[floydpeden]

I've put in my card info and got the free trail but still get ads and limited skips. I've logged out and logged in and reinstalled but still the same. Love the service would like some help

[BradyLang]

I am having the same problem 

[ryrymac2]

i have the same problem and it's really agrivating me!

[ErickRGuetta]

To all of you 3 users I'd recommend you contact Spotify and specify your account details please, they should get in touch with you and help you solve your issue. Sorry for this incovenience. Please let me know if your issue is solved.

You can contact support by filling this online contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.