Help Wizard

Step 1


payment problem

payment problem

every time I try to register the card to make payment service, an error message that says:.. "your card or payment provider are having a bad day do not worry, it is not loaded any payment try again or use another method of payment. "
I have already tried different cards but still has the same error.
You know someone that is?


3 Replies

Hi Robert_fv. This is an issue that I've seen pop up for users from time to time. First, please make sure that your form of payment meets all of these requirements. If it does, and you're still having trouble, you can either try using a different method of payment, like PayPal or gift cards, or if that's not to your liking, I would then recommend getting in touch with support. This can be done by either reaching out to @SpotifyCares on twitter; messaging support on Facebook; or through this contact form. If it's been more than 48 hours without a response, reply to the e-mail you received confirming they got your message (if you used the contact form), or, if you messaged them through Twitter or Facebook, shoot them another message there.


Please let me know if thee's anything else I could help you with. Cheers!

A mi tambien me aparece el mismo error en spotify, pero el mayor problema es que si me hizo el cargo en la tarjeta, ahi como procede?

¡Hola! Si usted está experimentando el mismo error, entonces te recomiendo los mismos pasos descritos anteriormente. Me disculpo si esto no es muy clara, estoy usando Google Translate.

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