premium not working....

[hectomedinazsf]

hello, I just payed my fee for a 3 month suscrption, got charged by my bank and the account is not working, still appears as free. what should I do?

tx much

[William_13]

Hey @hectomedinazsf! Welcome to the Spotify Community.

In this case, we'd recommend making sure you're logged into your Premium account. You can check here if you have a secondary account.

If you're logging in the right account, could you try reinstalling the app? Here's how.

Keep us posted.

[TheRiz311]

Same happened to me. My account briefly said it was Premium, but then reverted back to free.

The transaction is logged in Paypal.

My credit card company did send a message stating that the charge was possibly suspicious, but they took no action.

[TheRiz311]

I reinstalled and it did not work. I am using the Spotify app for Mac OS on High Sierra. Please advise.