Spotify Community

Stenite

Plan

Free

Country

United States

Device

iPhone SE 2016, Samsung Chromebook

Operating System

iOS 14.0.1, Chrome OS

My Question or Issue

Whenever I try to take an account action (Changing password, upgrading to premium) I get a "Something get wrong" error. I've tried everything I can on other solutions for the error but to no avail. Thanks.

Eni

Hey there @Stenite,

Thanks for getting touch about this here in the Community.

Would you mind trying again from an incognito window and a different browser?

If this doesn't do the trick, could you try using a different internet connection?

Let us know how it goes.

EniModerator

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Stenite

Hi,

Unfortunately, I tried both options multiple times on both my phone and chromebook but they were unable to work.

Eni

Hey @Stenite,

Thanks for getting back to us.

Would you mind try clearing your browser's cache and check if that makes any difference?

On another note, we'd suggest trying again on a different device.

Keep us posted on how it goes.