student/nus

[wardtashaxo]

I've used both uni days and my old nus card for the last 3 years for spotify premium (£4.99) a month. I have a new NUS card and it keeps telling me i'm not eligible for the discount even thought its a brand new card? does this mean i can't get 50% off again because if this is the case i'd rather just leave than pay 9.99 a month

[Jason]

Hey @wardtashaxo

Welcome aboard the Community 🙂

That doesn't sound right. Let us get this investigated for you. To do so, may you reach over to our contact form and let us know your 8 digit case #?

We'll make sure that one of the Accounts team get this looked into for you. Just to note, if you receive an automated response you'll just need to reply back to it and the correct team will get the email.

I'm sure we'll be able to get this sorted.