vodafone connecting issue to premium

[kingtubby1]

Hi, I have signed up to the vodafone red package and no matter how hard I try it will not let me connect to my spotify account (I have cancelled my normal premium but no luck), vodafone are no help....I keep getting the same message, we could not connect at this time...try later....

Thanks

KT

[MaryC1]

Hi @kingtubby1,

Help's arived. Just to check, are you still having the same issue? 

If so, is your account still on the Premium tier? Keep in mind you'll have to wait until your current subscription expires to activate the Vodafone offer. If your account is already on Free, our Accounts team can take a closer look.

You can get in touch with them from any of our social media help sites: @SpotifyCares and SpotifyCares, just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Let us know if there's anything else we can help you with. 

Our best, 

[kingtubby1]

Thanks, I am still on premium for a couple of weeks and then will try after