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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280620 Views
  • 822 replies
  • 84 likes
  • Account
  • 280620 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133478 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133478 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75737 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75737 Views
  • 63 replies
  • 8 likes

Issue Form Not Working

Hello Spotify, I tried to submit a user form, but your process is broken and says "my session has ended" before I can submit. My true problem is below:Hello Spotify,I am being charged twice, once from an address Stockholm on the 11th of MArch, and on...

  • Casual Listener
  • Hello Spotify,   I tried to submit a user form, but your process is broken and says "my session has ended" before I can submit.   My true problem is below: Hello Spotify, I am being c...
  • Steph_B
  • Roadie
  • 123 Views
  • 3 replies
  • 0 likes
  • Account
  • 123 Views
  • 3 replies
  • 0 likes

Question from S Unlimited user wanting to use free trial of S Premium

Hi I am a Spotify Unlimited user and would like to use my 30 day free trial of the Premium service. It is my understanding that Spotify Unlimited is soon to be phased out, but I am not sure of the details. I was shown this message: "You have 17 days ...

  • Newbie
  •   Hi   I am a Spotify Unlimited user and would like to use my 30 day free trial of the Premium service. It is my understanding that Spotify Unlimited is soon to be phased out, but I a...
  • Steph_B
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 113 Views
  • 1 replies
  • 0 likes

Solved!! Using Spotify premium simultaneously on 2 or 3 devices?

Greetings! My son has a Spotify free account, and he can stream music on two devices simultanously. Of course, only in shuffle mode and with adds. However, I recently payed for a Premium account to get rid of adds, shuffle and have a better quality. ...

  • Casual Listener
  • Greetings! My son has a Spotify free account, and he can stream music on two devices simultanously. Of course, only in shuffle mode and with adds. However, I recently payed for a Premium account to g...
  • Steph_B
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Spotify premium

En diciembre de 2016 habia la promocion de que ai pagabas 100 pesos te daban 3 meses de spotify premium,yo ingresé una tarjeta de $300 el 19 de diciembre cuando aún la promocion de 3 meses seguia en pie.Mi cuenta spotify premium caduca el 19 marzo pe...

  • Newbie
  • En diciembre de 2016 habia la promocion de que ai pagabas 100 pesos te daban 3 meses de spotify premium,yo ingresé una tarjeta de $300 el 19 de diciembre cuando aún la promocion de 3 meses seguia en ...
  • Steph_B
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
  • 138 Views
  • 1 replies
  • 0 likes

Facebook Disabled My Account

A few weeks ago Facebook decided to disable my account and not tell me why. Now I can't log into my old Spotify account because I used that Fb account to make it. I was just wondering if there was a way to recover that account, or at least the playli...

  • Newbie
  • A few weeks ago Facebook decided to disable my account and not tell me why. Now I can't log into my old Spotify account because I used that Fb account to make it. I was just wondering if there was a ...
  • Steph_B
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

trying to invite a family member, but spotify claims she has an account in a different country

My wife originally opened a spotify account in france, but has not used it. We currently live in the US, and I have a family account and want to invite her to that so that she can enjoy spotify premium. However, spotify won't allow her to accept the ...

  • Newbie
  • My wife originally opened a spotify account in france, but has not used it. We currently live in the US, and I have a family account and want to invite her to that so that she can enjoy spotify premi...
  • Steph_B
  • Roadie
  • 88 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 88 Views
  • 1 replies
  • 0 likes

Delete my account linked by facebook

How can i delete my free account created with facebook? I've already tried to contact support, but i've received nothing.Thank you

  • Newbie
  • How can i delete my free account created with facebook? I've already tried to contact support, but i've received nothing. Thank you
  • Steph_B
  • Roadie
  • 98 Views
  • 1 replies
  • 1 likes
  • Account
  • 98 Views
  • 1 replies
  • 1 likes

fb account

How do I delete my Facebook spotify accounts so I can link it to my other spotify account??

  • Visitor
  • How do I delete my Facebook spotify accounts so I can link it to my other spotify account??
  • Steph_B
  • Roadie
  • 107 Views
  • 1 replies
  • 0 likes
  • Account
  • 107 Views
  • 1 replies
  • 0 likes

Gift Card Purchases in Large Quantities

I would like to purchase Spotify gift cards for a girl's weekend as a "Thank You" gift since I love music. How can I purchase (12) of these one month premium packages and would you offer me a discount like you do with your family offer. Thanks

  • Newbie
  • I would like to purchase Spotify gift cards for a girl's weekend as a "Thank You" gift since I love music. How can I purchase (12) of these one month premium packages and would you offer me a discoun...
  • Steph_B
  • Roadie
  • 711 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 711 Views
  • 1 replies
  • 0 likes

Solved!! Playlist is still here, but all the content is gone...

Hello I have a playlist where I added many tracks, and today I just noticed that all of them were gone. I was really doubting that all the tracks I had in became alltogether unavailable on Spotify so I checked in the options anyway to display the una...

  • Regular
  • Hello 🙂   I have a playlist where I added many tracks, and today I just noticed that all of them were gone. I was really doubting that all the tracks I had in became alltogether unavailable...
  • rednekk
  • Regular
  • 260 Views
  • 7 replies
  • 0 likes
  • Other
  • 260 Views
  • 7 replies
  • 0 likes

Student Subscription

So I have been using spotify premium for a year now with the student discount, but I recently got charged $9.99 when it should be $4.99. Do I have to sign up for the student discount again?

  • Newbie
  • So I have been using spotify premium for a year now with the student discount, but I recently got charged $9.99 when it should be $4.99. Do I have to sign up for the student discount again?
  • niva87
  • Casual Listener
  • 122 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 122 Views
  • 2 replies
  • 0 likes

Premium account

I'm a student but it charged me for the normal premium account how do I get my money back?

  • Newbie
  • I'm a student but it charged me for the normal premium account how do I get my money back?
  • Steph_B
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium
  • 119 Views
  • 1 replies
  • 0 likes

Playlist won't donwload on laptop and pc

Hallo, I have spotify premium and I can't donwload my playlist on my laptop and pc so i can't listen offline. But when i want to download it on my phone its no problem. I hope someone can help me so I can download my music on my laptop and pc. Greeti...

  • Regular
  • Hallo,   I have spotify premium and I can't donwload my playlist on my laptop and pc so i can't listen offline. But when i want to download it on  my phone its no problem. I hope someone ...
  • Steph_B
  • Roadie
  • 96 Views
  • 1 replies
  • 0 likes
  • Premium
  • 96 Views
  • 1 replies
  • 0 likes

gift card delivery time

Hello im italian user and i want aks you a question...Today i bought the gift card to send it via email...but my girlfriend does not see the emal gift...why? thanks

  • Newbie
  • Hello im italian user and i want aks you a question...Today i bought the gift card to send it via email...but my girlfriend does not see the emal gift...why? thanks  
  • Steph_B
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 165 Views
  • 1 replies
  • 0 likes

PayPal option not present when updating Payment Method

Hi, So I'm a little confused - I just added my NUS card for the student discount on Premium, which while being a bit fiddly has now gone through fine. However when I was selecting my payment method, the "PayPal" option was missing (which up until now...

Capture.JPG
  • Newbie
  • Hi,   So I'm a little confused - I just added my NUS card for the student discount on Premium, which while being a bit fiddly has now gone through fine. However when I was selecting my payment...
  • Steph_B
  • Roadie
  • 177 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 177 Views
  • 1 replies
  • 1 likes

Identity Theft Help?

I recently had my checking account card number stolen. One of the charges was a Spotify charge for $119.88 with reference number of 26547281608. Can anyone help with a number or email address that I can contact to see about this charge? I know it's p...

  • Casual Listener
  • I recently had my checking account card number stolen. One of the charges was a Spotify charge for $119.88 with reference number of 26547281608. Can anyone help with a number or email address that I ...
  • Steph_B
  • Roadie
  • 421 Views
  • 1 replies
  • 0 likes
  • Account
  • 421 Views
  • 1 replies
  • 0 likes

Album of artist gone

Hey there, My problem is if i go to the artist his profile it says no musics.I first had a account called Riduan but it wasn't premium anymore and i made a new account this one. Made it premium but now i can't find any albums of that artist on this a...

  • Casual Listener
  • Hey there, My problem is if i  go to the artist his profile it says no musics. I first had a account called Riduan but it wasn't premium anymore and i made a new account this one. Made it premi...
  • Steph_B
  • Roadie
  • 94 Views
  • 1 replies
  • 0 likes
  • Other
  • 94 Views
  • 1 replies
  • 0 likes

Unable to complete signing up for Premium

I wanted to sign up for the premium. When I first entered my credit card information and clicked on the "sign up and start my free trial" button I received an error message. I tried this a couple of times with the same result. I then reloaded the pag...

  • Newbie
  • I wanted to sign up for the premium. When I first entered my credit card information and clicked on the "sign up and start my free trial" button I received an error message. I tried this a couple of ...
  • Steph_B
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 208 Views
  • 1 replies
  • 0 likes

TRANSFER MY PLAYLISTS TO A FAMILY SUBSCRIPTION

My partner has a premium subscription and I have recently started a family subscription for myself and the kids. My partner wants to join the family subscription but doesnt want to lose his play lists he has built up over a long period of time. How c...

  • Newbie
  •   My partner has a premium subscription and I have recently started a family subscription for myself and the kids.  My partner wants to join the family subscription but doesnt want to lose...
  • Steph_B
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Cancelar cuenta con facebook

Quiero cancelar una cuenta vieja que tengo linkeada con mi facebook para mi cuenta nueva de spotify poderla linkear con mi facebook como le hago?

  • Casual Listener
  • Quiero cancelar una cuenta vieja que tengo linkeada con mi facebook para mi cuenta nueva de spotify poderla linkear con mi facebook como le hago?
  • Steph_B
  • Roadie
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 138 Views
  • 1 replies
  • 0 likes