Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I've had a Family Premium plan and have been paying $19.95/month, and just saw that's it's now reduced to $14.95/month. Will this price reduction automatically be applied to current Premium subscribers?
If I use the 3 month offer at $.99 can I then proceed to use my student discount
I canceled my premium account in April but was billed again on May 19 for another month.I want to contact someone but it is annoyingly difficult to find a way to simply e-mail or get help online.All I can find is a street address in New York and inst...
I currently have a Family subscription from Spotify owner/investor, swedish telecom companay Telia (4 usrers 199 SEK).With the new prices a regular Family account is now cheaper (6 users 149 SEK).How do I change over from a Telia account to a regular...
Okay from the beginning. Just got at new phone and installed spotify on it.Couldnt remember my username så typed in my email and hitted lost password. The realised that my spotify account is bound to another email (also the subscription)This is an em...
I found an advert that displayed spotify premium for three months for £0.99. I even screen spotted to prove it's not the £9.99 one!
I want to delete mu account
Ok so we have a quite intricate problem on our hands here. My account keeps getting the message that it's been paused cause it's being used somewhere else. Now I know for a fact the only other devices my spotify has ever been used on is my phone and ...
My wife just has premium Spotify family, and then invite me as family member, but the trouble is, i can't accept the invitation, its written that i am not in same country with my wife, any solution?
Hey, I've got a problem with spotify family, i bought it today and want to add my brother but when he tries go use the code he got message "We can not add you to the Premium plan for the family, because your account has to be registered in the same c...
Recientemente me hice una cuenta en spotify y cogí la oferta de 3 meses por 99 céntimos. Me daba error al intentar pagarla pero aun así el dinero ha sido retirado de mi cuenta sin que me manden correo de confirmación y sin convertir mi cuenta en prem...
Im currently living in Germany and hear the advertisement for three months for 9,99 the last day. I would like to subscribe to this, however i cannot find this option when i want to upgrade my subscription.
Hello All, I started to use Spotify by using my facebook account, I don´t want to use facebok account anymore.Instead I want to use my email to access it, how can I do it? BR //Rubén
i bought Spotify Premium on the Playstation but cannot get it on the desktop or phone? ive tried uninstalling the app on both the desktop and phone.
Currently Have had a family plan with Myself and one other. Now since the family plan has been upgraded to include 6 accounts for the same rate, I would like to add one more user in the household. I can see where my one user is on my account, but I a...
Hi. All my Playoists are marked with green on my Samsung cell phone app. When I press to play a song, I get a notice saying"This track is not available." I also get a notice that says I am offline, but I am connected to the internet. The answer is pr...
HiI want to move the main paying account in a new family subscription to another account. Can this be done?My son has used my account for the last year so my account is now full of his history etc. I would like to clear my account and reset it back t...
Hello everyone! I heard about that summer sale, that i just have to only pay 0.99 Euros for three month. I've just bought it. So itt will be expired in August, but after that I don't want a premium account. However it tells me that after 23th August ...
I have been trying to upgrade to Premium after a free trial period and nothing seems to be working, any advice? I've tried several times over 4 or 5 days but it seems Spotify don't want my money
hola buenas tardes. De antemano enorabuena por la app. Queria hacer unos cambios en mi cuenta de spotify pero la cuenta esta asociada al facebook cambie los datos en mi perfil pero en la app de spotify no se actualizaron y sigue apareciendo el correo...