Help Wizard

Step 1


Add Offline Album to Queue Crashes App

Add Offline Album to Queue Crashes App




United States



Google Pixel 3a

Operating System

Android 11

Spotify Version


My Question or Issue

App consistently crashes when trying to add an album to the queue in offline mode.

Steps to Reproduce

1. Have an album downloaded.

2. Set Spotify app to offline mode

3. Select the offline album

4. Click the three dots in the upper right-hand corner

5. Select "Add album to queue"

6. App crashes

2 Replies

The issue has been happened on my NW-A105 too.

Hey there @TheMasterWho and @m0ch1,


Thank you for your posts here in the Community. We're happy to help.


Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.


If that doesn't do the trick, can you try the following:

  • Soft reset of the device
  • Ensure the operating system is up-to-date
  • Ensure device has enough storage space

Let us know how everything goes so that we can continue to assist you if you need us to. We're always one reply away.


Take care!

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