Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Recently albums I have saved stay for up to 10 minutes and then disappear from my music. I have also had it when I press the 'save' button and then does not change to 'saved' it just flashes green and then returns to normal. I have not yet tried to save this from my laptop because I have not had access yet and cannot use the web player at work.
Does anyone else have this problem or is there a limit set to how many albums you can save?
How many albums saved?
Not sure, quite a few. Is there an easy way to tell?
I actually tried this earlier and it does look however like this is now saving OK. So fingers crossed, this may be OK
I can tell you the limit of section is really big and not reached easily.
It might be a network problem or such at Spotify when this occurs.
Please let me know if this problem is with you again in future.
so annoying. Just checked my music again and the songs have disappeared. Not sure when but they lasted a few hours this time at least
I'm sorry about this.
This is now escalated to right team in Spotify for investigating.
Please watch this space and post all related information, like device used and Spotify version.
sure, I am using a Nexus 5 running Cyannogenmod 11 and using Spotify version 184.108.40.2064
I know I am not using a standard Android but I did not have any problem until 2 days ago
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I just checked my songs, there is 9351
You're near limit. It might be the problem.
Same here, Spotify glitch. I cannot "save" albums. The moment I click "Save" to save an album, the Save button returns to it's same "Save" position, not "Saved." I cannot save any albums except on my cell phone. And I hardly have any saved albums. I doubt there's a limit. It's a glitch. Spotify, please reply, and please repair.
Sorry for no reply.
This is at right team. Hopefully soon fixed 🙂
Thanks for patience.
Hey guys if you're still experiencing this issue please keep posting the following details:
1. Spotify version
2. Android's OS
3. Exact device
4. How many songs you have saved in Your Music
This is a problem on desktop, web, and mobile.
1. Spotify 220.127.116.113
2. Android 4.4.2
3. Samsung Galaxy S4
1. Spotify 0.9.12.6.gb06f3f09
2. Windows 8.1
9,055 Total Songs
I am now having a problem removing albums where it says its removed but nothing actually goes. Are you getting this too?
I have now just deleted all data, removed the app and reinstalled. Its working OK for now. Not sure if this will last for long though
I'm now getting this problem. i've downloaded a few albums, now i'm trying to download another and it won't let me save it...just out of the blue.
i'm on android device Samsung Galaxy S5
Spotify version: 18.104.22.1683
Number of Songs: 115
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…