Alexa didn't recognized Spotify

[demusic59]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi,

When I start Alexa, it does not recognize Spotify and automatically starts Google play with the installation of Spotify despite having already installed it before.

I open spotify and then nothing. Alexa still does not recognize Spotify. Do I have to check certain settings for Alexa to recognize spotify.

[Jeremy]

Hey there @demusic59,

Thank you for your post. We're sorry to hear that you're experiencing this. We're happy to help.

In this case we suggest that you re-link your accounts and set Spotify as the main music source again.

Keep us posted 🙂

Cheers!