Plan
Premium
Country
USA
Device
Galaxy S9
Operating System
Android version 9
My Question or Issue
While streaming music, every 5-10 songs, the music will randomly stop playing during the first 5-15 seconds in the song, put the pause button is visible, indicating the music is still playing, but the progress bar is stationary. Upon pausing and pressing play, the progress bar stays stationary and no music plays. Upon skipping to the next song, no music plays and the bar stays at 0:00. Upon swiping back to the initial song, the progress bar stays at 0:00 and doesn't play any of it. However, when swiping to the previously played song, that one plays fine.
Hey @patoblue - help's here!
First off, do you mind doing a clean reinstall of the app by following the steps outlined in this support article? Just make sure to clear all app data when doing so (step 4).
If that doesn't work for you, do you mind confirming if Spotify works in the following scenarios:
Once we have that info, we'll know what to suggest next.
Thanks! Keep us posted 🙂
Peter, thanks for your response. I followed the steps in the article to perform a clean reinstall, but it is still happening. I haven't tried to use another account on my device, but I have used Spotify on my laptop, in which this issue never occurs. Also, switching networks on my phone does seem to resolve the issue, but I want to be able to stream using data on my phone.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…