App is slow after starting

[CristianChavez]

Plan

Premium

Country

Currently in Japan in the US military

Device

Samsung Galaxy S24 Ultra

Operating System

UI Version 7.0 

Android Version 15

My Question or Issue

Whenever I go into the app it is a grey screen anything that has a photo it is grey and I have to wait more then 2 minutes for anything to load sometimes I get lucky and have it load perfectly but then it goes back to being slow if I click anything I have tried a clean reinstall it didn't work and I have tried various different methods still no change.

[ribezaz]

Welcome to the Spotify Community, it's great to have you here! 😊

I'm sorry about the slow app, I know how frustrating it can be to try to enjoy your music and end up waiting more than listening.

You've already done a clean reinstall (which is great!), so let's explore some more possibilities, okay?

First, check if your device's operating system is up to date. Then, it's worth checking if other apps are also slow — this could indicate something related to the connection or the device's performance.

Some other tips that may help:

Try clearing your Spotify cache (if you're on an Android device, for example)

Check your phone's data or memory usage

If you're using Wi-Fi, try switching to mobile data (or vice versa), just to test

Avoid VPNs or proxies, which can interfere with the loading of images and content

If none of these help, it may be helpful to capture this behavior with screenshots or screen recordings and send them here, so we can investigate further.

I hope these tips help you!

Keep me updated,

cheers,
ribezaz 💚📱🎶