Autoplay doesn't work

[LL759]

Plan

Premium

Country

Switzerland

Device

Galaxy S10

Operating System

Android 10

My Question or Issue

I'm having issues with the autoplay function, it works maybe 1 time out of 5. The rest of the time I put on a song and it stops right after. I have checked multiple times and the autoplay function was on, tried to turn it off and on again, nothing helps. If anyone has a solution I'd be glad to hear it !

[Petya · Accepted solution]

Hey there @LL759, 

Thanks for reaching out to the Community about this.

Just to confirm, have you tried running a clean reinstall of the Spotify app? This step usually helps with solving issues as such. Once you've updated the app, just check again if Autoplay works properly. If it doesn't, can you let us know your Spotify version?

We'll look out for your reply!

[LL759]

Hello @Petya

I tried emptying the cache and reinstalling the app, and it works for now, thank you 🙂 let's hope it will last

[Petya]

Hi @LL759,

Thanks for getting back to us and letting us know our suggestion helped you! 

We're happy to hear everything works fine now. Keeping our fingers crossed it stays like that, so you can focus on enjoying your music 🙂 

Have a great day!

[LL759]

@Petya
Well I'm sorry to say that but it already stopped working...
I'm using version 8.5.41.531