Plan
Free/Premium
Country
Netherlands
Device
(Nokia 7 plus)
Operating System
(Android Pie.)
My Question or Issue
Bass boost keep resetting to zero, problem started after updating to Android pie. Anyone else got this problem?
Hey @DarkCaBo.
Thanks for reaching out on the Community! We'll be glad to help you out :)
I know this sounds obvious, but would you mind performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.
Let us know how it goes! We'll be here if you need any more help.
I have same problem with bass boost, i have reinstall the app but still reseting bass boost every i unplug earphone or disconnect bluetooth earphone.
This problem happen after i update my pocophone to android pie
Please solve this problem
Same problem here - mi a2 lite with clean android 9. Please fix it.
Hey @marlone89, @aldiasmashuda and @DarkCaBo
Thanks for reaching out to us about this.
If you're still experiencing this issue, could you provide us with the following info:
Once we have this information, we will be able to help troubleshoot this further.
Thanks! We'll be looking out for your replies.
Hi Peter,
Sorry for late response.
Device: Xiaomi MI A2 Lite
Android version: 9
Android security level patch: 5 december 2018
Spotify version: 8.4.89.515
It happens with my with JBL E30 Synchros Headphones (wired). I've never used wireless headphones so I can't tell you if it happens with them as well. What is interesting it only happens with Bass Boost, not with the Sorround Sound and EQ presets (Flat, Normal, Club etc ) Spotify remeber my bass bosst level as long as the hedphones are connected. When I plug them out and plug in again (and also turn off spotify and turn on again) it resets. I would be grateful for any advice or help in this matter. If you need any further informations pls let me know :)
Hey @marlone89.
Thanks for getting back to us with that info.
Could you just confirm a few things for us?
First, could you outline the exact steps that you perform in order for us to be able to reproduce this issue?
Second, could you send us a screenshot (or preferably a video) of the following:
Once we have this info, we'll be able to get a better idea of your issue.
Thanks! We'll be looking out for your reply.
Same here, Android Pie, MI A1