Bass Boost from Equalizer keeps resetting to zero

[DarkCaBo]

Plan

Free/Premium

Country

 Netherlands

Device

(Nokia 7 plus)

Operating System

(Android Pie.)

My Question or Issue

Bass boost keep resetting to zero, problem started after updating to Android pie. Anyone else got this problem?

[Peter]

Hey @DarkCaBo.

Thanks for reaching out on the Community! We'll be glad to help you out :)

I know this sounds obvious, but would you mind performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

Let us know how it goes! We'll be here if you need any more help.

[aldiasmashuda]

I have same problem with bass boost, i have reinstall the app but still reseting bass boost every i unplug earphone or disconnect bluetooth earphone.

This problem happen after i update my pocophone to android pie

Please solve this problem

[marlone89]

Same problem here - mi a2 lite with clean android 9. Please fix it.

[Peter]

Hey @marlone89, @aldiasmashuda and @DarkCaBo

Thanks for reaching out to us about this.

If you're still experiencing this issue, could you provide us with the following info:

• Device and OS version
• Exact Spotify version
• Does this happen with both wired and wireless connections to external devices? (Please also provide the model of the device.)

Once we have this information, we will be able to help troubleshoot this further.

Thanks! We'll be looking out for your replies.

[marlone89]

Hi Peter,

Sorry for late response.

Device: Xiaomi MI A2 Lite

Android version: 9

Android security level patch: 5 december 2018

Spotify version: 8.4.89.515

It happens with my with JBL E30 Synchros Headphones (wired). I've never used wireless headphones so I can't tell you if it happens with them as well. What is interesting it only happens with Bass Boost, not with the Sorround Sound and EQ presets (Flat, Normal, Club etc ) Spotify remeber my bass bosst level as long as the hedphones are connected. When I plug them out and plug in again (and also turn off spotify and turn on again) it resets. I would be grateful for any advice or help in this matter. If you need any further informations pls let me know :)

[Peter]

Hey @marlone89.

Thanks for getting back to us with that info.

Could you just confirm a few things for us?

First, could you outline the exact steps that you perform in order for us to be able to reproduce this issue?

Second, could you send us a screenshot (or preferably a video) of the following:

• the equalizer settings with Bass Boost visibly switched on
• the equalizer settings after you disconnect/reconnect the heaphones, showing the Bass Boost settings reset to default?

Once we have this info, we'll be able to get a better idea of your issue.

Thanks! We'll be looking out for your reply.

[petardo]

Same here, Android Pie, MI A1

[xixek]

And same here:

Nokia 8

Android 9

Newest Spotify

fresh installation.

However.... That makes sense when I am switching between headphones and car bluetooth, as using equaliser + bass boost with my car audio just sounds bad. So when my phone resets the equalizer with car bluetooth radio connected it just sounds better (I can adjust audio settings on car audio).

But still, when I use headphones it is really annoying. And there is no easy way of accessing equalizer (some button on front pane maybe? many ppl asked for that).

Cheers!

Kris

[Peter]

Hey @xixek and @petardo,

Thanks for reaching out to us about this.

Would you mind providing us with the information we requested from @marlone89 in an earlier thread?

Once we have that, we'll be able to look into the exact issue you're experiencing.

Thanks! We'll keep an eye out for your replies.