Black screen / App not working

[DuluxVal]

Plan

Premium

Country

France

Device

ONIX tablet 

Operating System

Android

My Question or Issue

From several weeks, i cannot play music with the app. A black screen appears and it stays like that. 

[Ivelina]

Hi there @DuluxVal,

Thanks for posting on the Community!

As you've not specified the operating system currently running on your tablet, I recommend first making sure that your OS is still supported by checking this help article for more details.

If your device meets the requirements, give these troubleshooting steps a try if you haven't already:

• Perform a clean reinstall of the app with the steps here > restart your tablet.
• Network drops can cause the app to freeze on load. Try switching to a different Wi-Fi connection or a mobile hotspot (if one's available).
• Test in the Web Player to see if you can reproduce the same behavior.

Lastly, if these steps make no difference, it'd be great if you could send us the exact model of your tablet, the operating system it's currently running, as well as the Spotify version installed. 

We're here in the meantime if you need help with anything else 🙂