Bluetooth headset play/pause buttons doesn't work

[Greenstuff]

I have the same problem with my jbl headphones

[ilpalazo]

Got beats studio 3s, worked fine for a week or so but today noticed its not working. Will this fix itself? 

[aef2002]

same problem. ill start up a playlist on my galaxy s7 edge which is connected to my LG active and my android wear 2.0 watch. sometimes I can skip tracks sometimes I cant. but I would say about 90% of the time I cannot pause/play on either Bluetooth device. I have force stopped it, clear data, and even reinstalling the app but no luck. this is an infuriating problem as I now have to pull my phone out of my pocket or backpack just to pause the music. spotify please fix this asap.

[mbrehme]

Same problem here. Tested with multiple headsets (cable and bt) problem still exists. Other Apps wotking normaly

Device: Galaxy S8

[Terlerperks]

Same **bleep** with my Skullcandys. Haven't been working for 3 days now... Idk why this thread hasn't been solved yet. Good job Spotify.

[aef2002]

I started force closing the app and that sometimes helps for like 4 songs. After that it's back to not working.

[GuSo]

I have the exact same issue whit my Jaybird X3, the play pause combination doesn't work whit the Spotify app, some time it works again when I close the app, but most time don't.

[JedDye]

worked for me indeed (I have the Jaybird Run earphones).

thanks

[lenzy1]

The solution is to
clear the cache and data of the Spotify app:

Step 1. From a Home screen, touch and swipe up or down to display all apps.

Step 2. Tap on Settings.

Step 3. Tap on Apps.

Step 4. Scroll down and tap Spotify app.

Step 5. Tap Storage.

Step 6. Tap Clear cache.

Step 7. Tap Clear data.

Then,

Step 1. From the Home screen, swipe up to display all apps.

Step 2. Tap on Settings

Step 3. Tap on Apps

Step 4. Tap Menu

Step 5. Tap Reset app preferences ,then follow the prompt to proceed with the reset

Most Importantly, To clear the cache and data of the Bluetooth app:

Step 1. From a Home screen, touch and swipe up or down to display all apps.

Step 2. Tap on Settings.

Step 3. Tap on Apps.

Step 4. Tap on Show system apps.

Step 5. Scroll down and tap Bluetooth app.

Step 6. Tap Storage.

Step 7. Tap Clear cache.

Step 8. Tap Clear data.

I've had that problem for over 6 months, until today I just got off a live chat with Samsung agent. I have a galaxy note 5, I believe this is a Samsung issue. But that should fix your problem. The last step should be the fix, but try all to be sure! Good Luck!