Can't connect through mobile data, but works fine through WiFi

Solved!
Reply
Highlighted

Can't connect through mobile data, but works fine through WiFi

Casual Listener

Hi,

After the last update Spotify will no longer work when the phone is working on mobile data. It says that there is no connection (all other apps are working fine) however it works perfectly fine when I connect to any WiFi. I have checked with other people using the app and they have the exact same problem on different phones. I am currently using Huawei P9. I have checked for any system updates, un-installed and re-installed the app, etc. and nothing has worked. 

Any ideas?

 

3 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Solution!

Re: Can't connect through mobile data, but works fine through WiFi

Community Legend

seems like switching to the APN ibox.tim.it solves the issue.

View solution in original post

Highlighted
Solution!

Re: Can't connect through mobile data, but works fine through WiFi

Casual Listener

I had the same problem, TIM, Galaxy 7 but here is the workaround given to me by TIM assistance:

go to Connections> mobile networks>profiles 

select TIM WEB (ibox.tim.it)

go offline (airplane mode) for some second the back online

now spotify should work

 

if it still doesn't make sure that the TIM WEB (ibox.tim.it) is selected

If is not and you still see the TIM WAP profile means that that profile is selected as default

at this point open the WAP profile

in the APN you will see wap.tim.it

delete the word "wap" and substitute it with "ibox" so it reads ibox.tim.it

go in airplane mode for some second and back online

now it should work

 

View solution in original post

Highlighted
Solution!

kristian@latnet.lv

Casual Listener

At last I found out that after my trip to neighbour countries (data roaming), some of my apps did change the settings in "Data usage control" to work only on Wifi.  This setting was not so easy to find. Now everything is working fine.

View solution in original post

23 Replies
Highlighted

Same here

Newbie
Hey, I'm using the P9 lite and since a few days ago I've been having the same problem.. I have spotify premium, everything is up to date and I've no idea how to fix this problem.

Re: Can't connect through mobile data, but works fine through WiFi

Roadie

Hey guys, welcome to the Spotify Community!

 

We’d like to know a bit more about what’s happening. Can you try using someone else's account in your phone and check if the same thing happens? We’ll see what we can suggest.

 

We’ll be waiting for your answer.

Highlighted

Re: Can't connect through mobile data, but works fine through WiFi

Casual Listener

Same problem here. Since yesterday no chance to use Spotify on mobile data.
And just the same - works without any problem on wi fi.

Highlighted

Re: Can't connect through mobile data, but works fine through WiFi

Community Legend

Are any of you guys with MTel in Bulgaria by any chance?

Highlighted

Re: Can't connect through mobile data, but works fine through WiFi

Casual Listener

I was about to post all needed data, but.... A couple of days back the issue went away on its own. Yes- I am in Bulgaria and am using Mtel services. 

So I suppose it was from the operator? Anyway the issue is gone now, but if it will help somebody else I will provide more info. 

Highlighted

Re: Can't connect through mobile data, but works fine through WiFi

Community Legend

No that's fine and glad to hear things are back to normal for you. I only asked because other Mtel users had posted about problems over the weekend 🙂

Highlighted

Re: Can't connect through mobile data, but works fine through WiFi

Casual Listener

I have the same issue.

However if I play a song while on wifi then press pause, go to mobile mode then play, it will work.

Issue appears only when playing through android auto. If spotify is not started and paused before android auto is run I'll get the message

Motorola x play / Android 6.0.1

Highlighted

Re: Can't connect through mobile data, but works fine through WiFi

Newbie
Same issue, on HTC One, been broken for months so just use another app but this is stoopid, why am I paying for this level of incompetencr. I see it happens on fruit phones too. But it's not like this is their core business....oh, wait
Highlighted

Re: Can't connect through mobile data, but works fine through WiFi

Casual Listener

Same thing here , from yesterday 

- only spotify can't connect trough mobile data (says no internet connection) and cannot even access spotify website or community trough mobile data

-Works ok with wifi

 

tried all the suggested solutions (logged out and in again, logged trough facebook)

I'm premium user, Galaxy S7, android 7.0

 

Any solution?

SUGGESTED POSTS