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Can't connect through mobile data, but works fine through WiFi

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Re: Can't connect through mobile data, but works fine through WiFi

Casual Listener

No internet connection available.
But it's not true!
Galaxy A5 2016 Just Updated Android 7.
Spotify connects only to WiFi and not to data connections. Removed and reinstalled app as indicated by the help but the problem remains the same. All apps I work perfectly. I've made connection tests, and both WiFi and data connection are fast. I only have problems with Spotify.
I live in Italy and use TIM

Solution!

Re: Can't connect through mobile data, but works fine through WiFi

Community Legend

seems like switching to the APN ibox.tim.it solves the issue.

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Re: Can't connect through mobile data, but works fine through WiFi

Newbie

I am having the issue that when i am trying to use Mobile Data it says there is "no Internet Connection available"

I checked my settings and I am not in Offline Mode.
I've tried uninstalling an renstalling.

I am using a Galaxy Samsung S8 Plus 
I live in New England area in the United States.

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Re: Can't connect through mobile data, but works fine through WiFi

Casual Listener

Thanks, I solved the problem with ibox.tim.it
I owe you a beer 😉

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Re: Can't connect through mobile data, but works fine through WiFi

Newbie
I have the exact problem with TIM and I live in Italy, but i can't solve it with that APN. Any solution?
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Re: Can't connect through mobile data, but works fine through WiFi

Newbie

Same here with TIM, can't connect since monday. 

 

Chancing APN didn't fix the problem 😞

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Solution!

Re: Can't connect through mobile data, but works fine through WiFi

Casual Listener

I had the same problem, TIM, Galaxy 7 but here is the workaround given to me by TIM assistance:

go to Connections> mobile networks>profiles 

select TIM WEB (ibox.tim.it)

go offline (airplane mode) for some second the back online

now spotify should work

 

if it still doesn't make sure that the TIM WEB (ibox.tim.it) is selected

If is not and you still see the TIM WAP profile means that that profile is selected as default

at this point open the WAP profile

in the APN you will see wap.tim.it

delete the word "wap" and substitute it with "ibox" so it reads ibox.tim.it

go in airplane mode for some second and back online

now it should work

 

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Re: Can't connect through mobile data, but works fine through WiFi

Casual Listener

Ho risolto creando un nuovo profilo. Non selezionare il profilo WEB TIM esistente (ibox.tim.it), ma crearne uno nuovo
nel nuovo profilo, immettere solo il nome nella prima riga e ibox.tim.it nella seconda riga. Lascia tutto il resto così com'è

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Re: Can't connect through mobile data, but works fine through WiFi

Casual Listener
I live in Latvia and I have the same problem with Spotify on mobile data. My operator is LMT, phone OnePlus 3T, Android 7.1.1. I tried reinstalling, clearing the data, APN changing, but nothing helps ☹️
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Re: Can't connect through mobile data, but works fine through WiFi

Community Legend

If you're using a dual sim phone, try swapping the sim cards over.

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