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Plan
Family Premium
Country
Mexico
Device
Oneplus 7T 256GB
Operating System
Android 10
My Question or Issue
Hello
When I press the "Import your music" button on the App, it's probably scanning my storage to see if I have anything to import.
Thing is, this "scan" never seems to end scanning. It says "This could take a few minutes", but I've left it more than an hour and it doesn't end.
I've attached the specific menú that the app doesn't advance from
For now I only have one mp3 file (that works) in my default top level Music folder.
I hope I get some advice into what to do
Hey there @Pablossjui!
Thanks for reaching out and welcome to the Community.
Right now it's possible to import your local files from the desktop version of the app and then sync them to your phone.
Follow the steps here to see how you can do that.
Let us know how it goes, we'll be here if you have more questions.
Take care!
Me too had this problem 14 apr 2022
Hi @sugumar!
Could you let us know the following:
If you're on Android 9, there's this ongoing issue about Local Files not appearing on Android 9, which we're aware of and a fix is on the way in an upcoming update, so stay tuned and keep the app up to date.
Cheers!
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