Solved! Go to Solution.
Hey, @Chengcharmaine. Welcome to the Spotify Community!
The issue you got there sounds not really cool, but have you tried logging in on another device and see if you are still being prompted of that message?
Though you are currently on a Free service, you should still be able to play songs by selecting Shuffle Play in a playlist with ads. If that isn't the case, have you tried the Premium trial here?
If you have already done this and still no luck, please do a clean install, which means deleting everything Spotify has created on your phone:
You will lose all preferences & offline playlists in doing this.
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***I'm not by any means working or related with Spotify. I’m just trying to be helpful; that’s it!***