Chromecast 2Gen and 3Gen, Moto G5Plus, Samsung J3Pro, Samsung A32, Samsung A71
Android 8 and 11
My Question or Issue
Playback is unstable on Chromecast. More often than not, selecting a Chromecast on the "Select device" screen make the TV screen go black and will stay like that, playback never starts. To clear this we must close the app on the phone and try to cast from another app, like Youtube, then launch Spotify and select the Chromecast again. When the playback manages to start, it will pause ramdomly after a couple of songs. Sometimes we can get it to resume by pressing play on one of our phones, but sometimes we must disconnect and connect again, which sometimes take us to the black screen problem. This happens on both 2nd and a 3rd generation Chromecasts on TVs in different parts of the house.
All devices, phones and chromecasts, have their latest firmware installed. We don't have problems with any other streaming service. Netflix, Amazon Prime Video and Youtube, for instance, all work like charm every time with the same devices. We don't have any wi-fi or bandwidth issue.
We already tried:
- Cleaning the app cache, removing and reinstalling the app and even testing from a fresh phone.
- Factory reset and reconfigure both Chromecasts.
- Connecting to different wi-fi networks, both 2.4 and 5 gHz.
- Replacing the wi-fi access point.