Chromecast problems

[MarcioD]

Plan

Premium

Country

Brazil

Device

Chromecast 2Gen and 3Gen, Moto G5Plus, Samsung J3Pro, Samsung A32, Samsung A71 

Operating System

Android 8 and 11

My Question or Issue

Playback is unstable on Chromecast. More often than not, selecting a Chromecast on the "Select device" screen make the TV screen go black and will stay like that, playback never starts. To clear this we must close the app on the phone and try to cast from another app, like Youtube, then launch Spotify and select the Chromecast again. When the playback manages to start, it will pause ramdomly after a couple of songs. Sometimes we can get it to resume by pressing play on one of our phones, but sometimes we must disconnect and connect again, which sometimes take us to the black screen problem. This happens on both 2nd and a 3rd generation Chromecasts on TVs in different parts of the house.

All devices, phones and chromecasts, have their latest firmware installed. We don't have problems with any other streaming service. Netflix, Amazon Prime Video and Youtube, for instance, all work like charm every time with the same devices. We don't have any wi-fi or bandwidth issue.

We already tried:

- Cleaning the app cache, removing and reinstalling the app and even testing from a fresh phone.

- Factory reset and reconfigure both Chromecasts.

- Connecting to different wi-fi networks, both 2.4 and 5 gHz. 

- Replacing the wi-fi access point.

[Novy]

Hey @MarcioD, 

Thanks for reaching out to the Community, and welcome. 

Just to confirm, have you tried performing a clean reinstall of the app on your devices? This is more thorough than a regular one. 

It would also be helpful if you could send over a video where we can take a better look at what's happening. You can send a link to it or attach it using the Insert Video option in the post editor. 

We'll be on the lookout for your reply. 

[MarcioD]

After being affected by the issue I described for more than a month, it never happened again since we started trying to get it on video. No changes have been made on our side (same devices, same configurations, same internet provider). We didn't even perform a clean reinstall as suggested to have a chance to record it. Looks like it's solved for now.

[CarlosE]

Hey @MarcioD,

Thanks for keeping us posted.

We're glad to know that it was sorted out and it's working as expected now.

We're aware of the intermittent connection and playback issues with Chromecast devices. The developer team working on this is continuously trying to optimize net code and API integrations to make these disruptions occur as little as possible. 

We're constantly passing the users' feedback and info on to the team working on this. For now, make sure to keep your devices up to date, so you don't miss any updates.

Additionally, if you experience issues again, we also recommend to reach out to Google, so they can look at what's happening from their end too.

Hope you find this info useful. If you need anything else, the Community is here for you.

Have a good one!