Crackling when connected to bluetooth

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Crackling when connected to bluetooth

Laudley997
Casual Listener

Plan

Premium

Country

UK 

Device

GOOGLE PIXEL 2

 

My Question or Issue

Never used to have the problem but the past couple of days when I connect my phone to my car via Bluetooth I get intermittent crackling whilst listening to music. I have deleted and reinstalled Spotify and also tried removing my phone as a paired device in my car but it still doesn't work

 

 

 

3 Replies

Re: Crackling when connected to bluetooth

Community Manager
Community Manager

Hey @Laudley997,

 

Welcome to the community!

 

Let's see if we can get this fixed. Just to check, do you get the crackling noise if you're listening to Spotify through any other devices/headphones? Also, what's the make of the bluetooth speaker you use in the card?

 

Keep us posted, 

/T

Re: Crackling when connected to bluetooth

Laudley997
Casual Listener
Hi, yeah I get it on other devices and I'm not too sure about what make the speaker is in the car.

Re: Crackling when connected to bluetooth

Community Manager
Community Manager

Hi @Laudley997,

 

Does the crackling happen if you play just the speaker on your Pixel?

 

It's worth resetting your offline devices to see if this helps. To do so, just head to Offline Devices on your Account Overview and click the 'Remove All Devices' button. As a heads up, you'll need to redownload your offline tracks once you click the button - so it's best to do this when you have access to WiFi. 

 

Let us know if this helps,

/T

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