Discover crashes out (Android)

[JohnBury]

As a new Spotify user I love the the Discover function....
But it keeps crashing me back to Android launcher home screen and I have to start all over again.

Has anybody else had this?

Nexus 7, Kitkat 4.4.2

[Peter__]

Are you doing anything particular when the crash occurs or just scrolling?

Its worth a trying all of the troubleshooting steps here too:
http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082

[JohnBury]

Hi - thanks for the response.

Just scrolling around or drilling down. The only consistent thing is that it doesn't seem to happen at the top or when I start Discover.

I have followed all the steps in that troubleshooting guide - tho there didn't seem to be that directory "com.spotify.mobile.android.ui" anywhere that ES File Explorer could find after I cleared that data and uninstalled.

filled in template data:

=========================

Description

Please describe the problem

When using Discover - scrolling, drilling down etc the app frequently crashes

and throws me back out to the Android launcher home screen and I have to

start the app again (music playback is not affected during this)

What are the steps you took to get to the error/issue? It's not really specific like that.

I Open Spotify, Select Discover and I can be scrolling down the Discover

display, looking at recommended items, hitting back button, scrolling more

and then 'pow' I'm back in the launcher. The only consistent thing is that it

does not seem to happen when I first go into Discover.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Nexus 7 (2012/2013)  

Device’s Operating System

Kitkat 4.4.2

What type of account do you have?

Free

(FYI for the below points: Android devices tend to refer to the internal

memory as "SD Card" and the SD card you inserted yourself as "External SD

Card")

Space left on your device

22 GB

Space left on your SD card (if applicable)

n/a

Space left on your External SD card (if applicable)

n/a

Is your device rooted?

No  

Are you using a custom ROM, if so which one, exactly? n/a

Did you set your external SD card as storage location?

n/a

Did you manually install an older version before installing the latest

version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If

applicable)?

n/a

If you said "No", when does the issue not occur?

n/a

My mobile Spotify version

E.g. 0.7.4.610.gd7332b3 (reinstalled from Playstore 13-Jan)

My desktop Spotify version (if applicable)

n/a

My mobile provider and country Virginmedia UK

My username

gmjcbury

Do you have a Spotify (non-Facebook) login?

yes

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your

issue?

No

=========================

Best Regards,

John

[Joe]

I've never encountered this issue before and the app is really stable on my Nexus 7 although I have a premium account. Just out of interest, are there any apps running in the background which might be causing this and which you could disable for testing purposes (android settings/apps/running)?

[JohnBury]

I guess it could be other apps - I generally have web tabs going, Twitter & email running as well - nothing particularly heavy (not a gamer ...).

Maybe I should try premium to see if that makes a difference

(Maybe it's my taste in music - as in "get out of here, you can't be serious!" )

[Joe]

Heh. I'm thinking it would be good to get this sorted out before you pay for Premium really. It is worth closing the other running apps, one at a time to try and identify if one of these is causing the problem.