Dont want premium

[Rick24]

Won't let me play music. When I press shuffle play all that happens is a box comes up with get premium for ad-free music anywhere at the bottom of the screen

[CryticalAce]

Hello Rick,

Just want to clarify, but does your shuffle play work? If it does then the box is jus advertising premium to you because as a free customer you will receive ad's in the app, which include ad's for Spotify premium.

If you haven't already you may want to try premium free for a week as it may change your mind?

Best,
Jordan

[Rick24]

No the shuffle doesn't work as soon as l press shuffle play the box comes and that's it . No music 

[CryticalAce]

I see, have you made sure you have updated to the latest version of the app? Is it possible your Internet connection isn't working properly for Spotify, are you using a modified version of the app by chance?

If you can provide what phone your using and what version of IOS and Spotify you're using that would be a big help!

Best,
Jordan

[Rick24]

I am using a galaxy tab s and my phone is a galaxy s5 neo. Yesterday I uninstalled and then installed spotify so l guess l am using the latest version.

[CryticalAce]

Thanks for the details, what version of Android are your devices using, the S5 is on 6.0.1 I would assume?

I'll keep looking for a solution!

Best,
Jordan

[Rick24]

To be honest I don't know for either of them

[CryticalAce]

That's fine! If you want to check yout can do so by going into your device settings, head to General theN tap 'About Device'. Once you are there scroll down a little and you will see your version (X.X.X) I am on 6.0.1.

Best,
Jordan

[Rick24]

Ya both devices are on 6.0.1 l have just noticed on my tablet that it has tried to play an advertisement and nothing happened the screen just went black and froze.

[CryticalAce]

That is weird, have you installed an ad blocker by any chance? Maby that is causing the issue?

Best,
Jordan

[Rick24]

No l just uninstalled and installed spotify