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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1545 Views

0 replies

6 likes

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Player switches output from PC back to phone after BT headset phone call

For some reason, if I have Spotify open in my phone and PC (music playing on the latter), it keeps switching audio output back to phone from PC after I take a phonecall with my BT headset. Any ideas as to why it keeps doing so? Environment:PC: Lenovo...

Newbie

For some reason, if I have Spotify open in my phone and PC (music playing on the latter), it keeps switching audio output back to phone from PC after I take a phonecall with my BT headset. Any ideas ...

rangleyourangle

Newbie

535 Views

1 replies

0 likes

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  • 1 replies
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Solved!! [Android][Other] Play queue is broken!

There are alot of problems with play queue and the list, that shows following songs and especially in suffle mode. Following observations are made using a premium account on Sony Experia Z1.When an album or playlist is played in suffle, the following...

Music Fan

There are alot of problems with play queue and the list, that shows following songs and especially in suffle mode. Following observations are made using a premium account on Sony Experia Z1. When an...

Jauza

Music Fan

1470 Views

1 replies

0 likes

Android
Other
  • 1470 Views
  • 1 replies
  • 0 likes

play list not updating between computer and phone

I have tried putting my phone into offline mode and then back to online mode. I have turned it to offline mode, closed the app then re started it and put it back to online. I made sure i was connected to my wifi with spotify open on my computer, put ...

Regular

I have tried putting my phone into offline mode and then back to online mode. I have turned it to offline mode, closed the app then re started it and put it back to online. I made sure i was con...

RogueDown

Regular

2577 Views

8 replies

1 likes

  • 2577 Views
  • 8 replies
  • 1 likes

Can't reorder my songs

I noticed a while ago that I couldn't edit the order of my songs in my own playlists, on my android device. It was odd because I could do it on my previous one, which as iOS. I can do it on my computer but I don't want to have to turn it on everytime...

Casual Listener

I noticed a while ago that I couldn't edit the order of my songs in my own playlists, on my android device. It was odd because I could do it on my previous one, which as iOS. I can do it on my comput...

Borowscy

Music Fan

708 Views

2 replies

0 likes

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Pauses

Listenning to music and it just randomly stops.. its been 3 weeks! I tried pretty much everythng. Uninstall app. Restart phone. Logged out everywhere. Help.

Newbie

Listenning to music and it just randomly stops.. its been 3 weeks! I tried pretty much everythng. Uninstall app. Restart phone. Logged out everywhere. Help.

anbarasu

Casual Listener

596 Views

4 replies

1 likes

  • 596 Views
  • 4 replies
  • 1 likes

Spotify why has it stoped

Why am I receiving the message Spotify stopped how do I really start it on android

Casual Listener

Why am I receiving the message Spotify stopped how do I really start it on android

Tom

Community Legend

371 Views

2 replies

0 likes

  • 371 Views
  • 2 replies
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Spotify wont stream over data connection

Spotify wont play music over data connection. Wifi works fine. I've went into the settings and made sure the streaming setting was set to automatic. I've deleted the cache and i've also deleted and reinstalled the app and the problem persists. my dat...

Regular

Spotify wont play music over data connection. Wifi works fine. I've went into the settings and made sure the streaming setting was set to automatic. I've deleted the cache and i've also deleted and r...

Kingfry7

Regular

626 Views

4 replies

0 likes

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Stops playing when running on background

My Spotify stops playing after a couple of seconds when it's streaming on background or does not start next song in same conditions.This doesn't happen if I keep Spotify in 1st plan or if the song is downloaded on my phone.If I go back to the app (on...

Newbie

My Spotify stops playing after a couple of seconds when it's streaming on background or does not start next song in same conditions. This doesn't happen if I keep Spotify in 1st plan or if the song ...

Joe

Community Legend

428 Views

1 replies

0 likes

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  • 1 replies
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PROBLEM WITH ONE ALBUM

Hello, sorry for my bad english (i'm italian, yes pizza pepperoni xdxd)I'm playing a album "ZZALA" on my s7 and so far so good.*Open Spotify*Click on a random song on the album and MAGIC no song starts except one, ok this is funny for what i'm playin...

Visitor

Hello, sorry for my bad english (i'm italian, yes pizza pepperoni xdxd) I'm playing a album "ZZALA" on my s7 and so far so good. *Open Spotify* Click on a random song on the album and MAGIC no son...

Tom

Community Legend

538 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Someone please help me remove this device

This device (screenshot included) keeps hijacking my account and changing my music when I listen as well as deleting my saved songs. It's always playing Spanish music and I've tried changing my password, and removing it from offline devices and tried...

Newbie

This device (screenshot included) keeps hijacking my account and changing my music when I listen as well as deleting my saved songs. It's always playing Spanish music and I've tried changing my passw...

Tom

Community Legend

279 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! [Android][Offline] I can't listen music from my computer on my cellphone

I'm facing a problem , i have a couple of musics on my desktop and sync. with my computer and i'm able to listen normally , the problem occours when i try to use the offilne option on my cellphone and it's say " This song isn't Available" , i'm alred...

Casual Listener

I'm facing a problem , i have a couple of musics on my desktop and sync. with my computer  and i'm able to listen normally , the problem occours when i try to use the offilne option on my cellph...

Joe

Community Legend

966 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution NÃO VERIFICARAM A MINHA CONTA NO PLANO FAMILIAR

Gente, vocês sabem com quem eu reclamo por não ter a minha conta verificada no plano familiar? Estou tentando entrar no plano familiar aqui de casa e toda hora eles falam que eu não estou no mesmo endereço do pessoal aqui de casa.

Newbie

Gente, vocês sabem com quem eu reclamo por não ter a minha conta verificada no plano familiar?    Estou tentando entrar no plano familiar aqui de casa e toda hora eles falam que eu não es...

nobrejade34

Newbie

425 Views

2 replies

0 likes

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Solved!!Superuser Contribution Spotify Restarts freezes and sometimes restarts my phone

Everytime i have WiFi on and open Spotify my mobile phone freezes , and sometimes restarts the device When i don't have wifi on it just simply freezes for 5 minutes before allowing me to playback ... I'm using HTC One M7Android 5.0.2Htc Sense 6Softwa...

Regular

Everytime i have WiFi on and open Spotify my mobile phone freezes , and sometimes restarts the device    When i don't have wifi on it just simply freezes for 5 minutes before allowing me ...

Polys

Regular

1857 Views

3 replies

0 likes

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  • 3 replies
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Nothing works!

Hello all,For the last two days my spotify has been really messed up. When I open it it takes about two minutes to load anything, then random songs sometimes play. Nothing will load no matter which account I use and i cant play any songs. I have free...

Casual Listener

Hello all, For the last two days my spotify has been really messed up. When I open it it takes about two minutes to load anything, then random songs sometimes play. Nothing will load no matter which...

Robert_W

Community Legend

736 Views

3 replies

0 likes

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  • 3 replies
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I rearrange tracks in my playlist but they jumps back to their former place.

I use my PC to rearrange the tracks in my playlist but for some reason they don't remain in their new position but jumps back their former place. Very annoying.When I compare the same playlist in my android samsung and PC the tracknumber i different....

Regular

I use my PC to rearrange the tracks in my playlist but for some reason they don't remain in their new position but jumps back their former place. Very annoying. When I compare the same playlist in...

Joe

Community Legend

1177 Views

8 replies

0 likes

  • 1177 Views
  • 8 replies
  • 0 likes

Chromecast audio only visible if I use my tablet

To play spotify using the new chromecast audio I use my Windows PC, a Nexus 7 tablet or my Moto G-2015 phone. But I only can find and control chromecast on my Windows PC or my phone if I first connect chromecast audio on my Nexus tablet. The chromeca...

Regular

To play spotify using the new chromecast audio I use my Windows PC, a Nexus 7 tablet or my Moto G-2015 phone. But I only can find and control chromecast on my Windows PC or my phone if I first connec...

inky-dinky

Regular

3212 Views

19 replies

2 likes

Android
PC
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  • 19 replies
  • 2 likes

Syncing/downloading tracks on multiple devices

I've signed in on multiple devices. I want to be able to download specific tracks to one device rather then having them download on both devices.At the moment when I put device 1 in offline mode and download tracks on device 2, then switch device 1 i...

Casual Listener

I've signed in on multiple devices. I want to be able to download specific tracks to one device rather then having them download on both devices. At the moment when I put device 1 in offline mode an...

fredsinator

Casual Listener

13249 Views

2 replies

0 likes

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[BUG] [Android] Spotify Connect Volume Bug

Hello Spotify,I have Sonos speakers connected to my Spotify app on my Google Pixel and when I go to change the volume in the app, it defaults to zero volume and essentially mutes my Sonos speakers. Once I turn the volume up it applies, but whenever I...

Casual Listener

Hello Spotify, I have Sonos speakers connected to my Spotify app on my Google Pixel and when I go to change the volume in the app, it defaults to zero volume and essentially mutes my Sonos speakers....

369 Views

0 replies

0 likes

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Questions regarding downloads

New to Spotify on trial. I only need to download songs on to my phone for offline playback, not my desktop. Q1. Am I correct in saying that if I click download on a playlist on my desktop app, it stores the file to my desktops hard drive, and that me...

Newbie

New to Spotify on trial. I only need to download songs on to my phone for offline playback, not my desktop.   Q1. Am I correct in saying that if I click download on a playlist on my deskt...

Joe

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

spotify connect

is absolute garbage lately. i use 2 android devices....my phone and an old phone i use as just a player.just a few weeks ago i could be listening on the old phone hard wire connected to a speaker and be able to control things with my phone from acros...

Casual Listener

is absolute garbage lately.  i use 2 android devices....my phone and an old phone i use as just a player. just a few weeks ago i could be listening on the old phone hard wire connected to a spe...

blahhhhhh2

Casual Listener

463 Views

2 replies

0 likes

  • 463 Views
  • 2 replies
  • 0 likes