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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376258 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7563 Views

0 replies

7 likes

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Offline content

Hi! I have two phones, both on the internet via the save WiFi. Phone 1 has a playlist which is saved to the phone. When I listen to music on phone 2 and then stream it via phone 1 (via available devices) and that particular track is saved on phone 1,...

Newbie

Hi!   I have two phones, both on the internet via the save WiFi. Phone 1 has a playlist which is saved to the phone. When I listen to music on phone 2 and then stream it via phone 1 (via avail...

303 Views

0 replies

0 likes

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Can't play downloaded song without internet connectio

Hey hi everyoneI updated the appAnd after that the app doesn't allow me to play music without an Internet connection. Even if I have already downloaded the songsI have deleted the app and redownloaded the song and still the same problemI have spotify...

Newbie

Hey hi everyone I updated the app And after that the app doesn't allow me to play music without an Internet connection. Even if I have already downloaded the songs I have deleted the app and redow...

351 Views

0 replies

0 likes

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Playlists missing on Galaxy S6

All of my playlists are missing on my phone. I can access them fine on my computer but they dont appear on my android. I've tried reinstalling, setting to offline mode and clearing the cache but I can't get them to appear.

Casual Listener

All of my playlists are missing on my phone. I can access them fine on my computer but they dont appear on my android. I've tried reinstalling, setting to offline mode and clearing the cache but I ca...

johnsmosby

Casual Listener

386 Views

2 replies

0 likes

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Samsung galaxy s7 crashes after spotify launch

Every time i open spottify the phone sizes and reboots, i have enabled the permissions but that did not work. is anyone having a similar problem and if so have they found a solution.

Newbie

Every time i open spottify the phone sizes and reboots, i have enabled the permissions but that did not work. is anyone having a similar problem and if so have they found a solution.

342 Views

0 replies

0 likes

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Superuser Contribution Wi-fi

Meu spotify não está funcionando no wi-fi da minha casa, só nos dados móveis.

Newbie

Meu spotify não está funcionando no wi-fi da minha casa, só nos dados móveis.

user-removed

Not applicable

411 Views

1 replies

0 likes

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  • 1 replies
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Crackling noise after last update

Hello. I have a Samsung S7. Up until Friday, April 21, 2017 everything was fine. On that day I had three updates. YouTube, Google Movie Play and Spotify. After those updates, I started hearing a crackling sound while listening to music on Spotify (Yo...

Casual Listener

Hello. I have a Samsung S7. Up until Friday, April 21, 2017 everything was fine. On that day I had three updates. YouTube, Google Movie Play and Spotify. After those updates, I started hearing a crac...

danisuar

Casual Listener

1069 Views

2 replies

0 likes

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Solved!! samsung s5 crashes

Hi, Today Spotify keeps crashing on opening app on Samsung S5Have had no problem before.Rebooting does not solve problem.Re installing app does not solve provblem.Notb using SD card Solution thanks??

Casual Listener

Hi,   Today Spotify keeps crashing on opening app on Samsung S5 Have had no problem before. Rebooting does not solve problem. Re installing app does not solve provblem. Notb using SD card ...

BTIDMATT

Newbie

12221 Views

44 replies

3 likes

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Stops playing after 2 songs (PremiumUser)

My Samsung S4 will play 2 songs and then stop, you just have to open the phone back up and touch the spotify bar and it will start playing again. This only happens while on the radio (Streaming). It plays the songs in my library fine. I do not have w...

Newbie

My Samsung S4 will play 2 songs and then stop, you just have to open the phone back up and touch the spotify bar and it will start playing again. This only happens while on the radio (Streaming). It ...

Jacob

Community Legend

499 Views

1 replies

0 likes

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Self Service | Device Management

My account is being charged $9.99 every month ,how come my service was cutoff ?

Newbie

My account is being charged $9.99 every month ,how come my service was cutoff ?

feelikeastrangr

Community Legend

313 Views

1 replies

0 likes

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Superuser Contribution Song jumps at the start

Every song I play, both streamed and downloaded, the song jumps at 1 second in before continuing to play. Anyone know how to stop this?

Newbie

Every song I play, both streamed and downloaded, the song jumps at 1 second in before continuing to play. Anyone know how to stop this?

user-removed

Not applicable

289 Views

1 replies

0 likes

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Superuser Contribution Spotify starts playing randomly

How do I ask questions to the community?My samsung starts playing music through spotify by itselfs randomly. I need to ask ppl for help. #HowTo?Thanks

Casual Listener

How do I ask questions to the community? My samsung starts playing music through spotify by itselfs randomly. I need to ask ppl for help. #HowTo? Thanks

user-removed

Not applicable

538 Views

1 replies

0 likes

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Superuser Contribution Downloaded songs skip.....

Songs I have downloaded onto my phone skip like a scratched CD.They skip in the exact same place every time.It is almost every song I have on my phone that does it.I have gigaone internet so that's not the issue.

Casual Listener

Songs I have downloaded onto my phone skip like a scratched CD. They skip in the exact same place every time. It is almost every song I have on my phone that does it. I have gigaone internet so th...

user-removed

Not applicable

337 Views

1 replies

0 likes

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Galaxy s5 lows failing

Songs like Rabetao - Mc Lan, have high quality lows, but my device, when playing it in spotify fails, it does a weird sound of fail instead of the low, its not a p2 cable problem, because even on bluetooth or speakers it fails and its not a phone pro...

Casual Listener

Songs like Rabetao - Mc Lan, have high quality lows, but my device, when playing it in spotify fails, it does a weird sound of fail instead of the low, its not a p2 cable problem, because even on blu...

Italo05

Casual Listener

279 Views

1 replies

0 likes

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Superuser Contribution My Downloaded Musics Lost!

I have a Premium Account and I downloaded hundreds of songs. I turned off my device while I was listening to music from the Spotify and when I turned on I see my Musics lost and I must download they again. But my device's memory same. So I understand...

Newbie

I have a Premium Account and I downloaded hundreds of songs. I turned off my device while I was listening to music from the Spotify and when I turned on I see my Musics lost and I must download they ...

user-removed

Not applicable

391 Views

1 replies

0 likes

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Superuser Contribution Spotify randomly switches from my desktop to my phone when the app is running on my Galaxy S7

Hi There, I have been using spotify for a few years now and never ran into any problems with any of your softwares. A couple days ago I noticed if I have the spotify app running on my phone and I open up spotify on one of my other devices, such as my...

Newbie

Hi There,   I have been using spotify for a few years now and never ran into any problems with any of your softwares. A couple days ago I noticed if I have the spotify app running on my phone ...

user-removed

Not applicable

381 Views

1 replies

0 likes

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Superuser Contribution offline mode and "go to album/ go to artist"

So when in offline mode and i bring up the settings for any song. The "go to album" and "go to artist" selections are greyed out and unclickable. Should it be like this? Even if you don't have the whole album it could list what's there.

Visitor

So when in offline mode and i bring up the settings for any song. The "go to album" and "go to artist" selections are greyed out and unclickable. Should it be like this? Even if you don't have the wh...

user-removed

Not applicable

406 Views

1 replies

0 likes

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  • 1 replies
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Problème de téléchargement

Bonjour je suis abonné à Spotify Prenium, et j'écoute ma musique principalement sur un Samsung Galaxy Trend 2 Lite. J'ai telecharger plusieurs album mais une fois le téléchargement de l'album terminé, je n'arrive pas à ecouter de titre . Il m'indique...

Newbie

Bonjour je suis abonné à Spotify Prenium, et j'écoute ma musique principalement sur un Samsung Galaxy Trend 2 Lite. J'ai telecharger plusieurs album mais une fois le téléchargement de l'album terminé...

621 Views

0 replies

0 likes

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Larger covers when using the App

Hi everybody, my children love to listen to the children audiobooks. Unfortunately it not so easy for them to choose an audiobook on their own, as the album covers/pictures are comparatively small when we are using the app on the phone or the tablet....

Newbie

Hi everybody,   my children love to listen to the children audiobooks. Unfortunately it not so easy for them to choose an audiobook on their own, as the album covers/pictures are comparatively...

MartinStoichkov

Community Legend

371 Views

1 replies

0 likes

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Music spontaneously plays from phone

Hello! Recently when I've been listening to music on my desktop with my phone nearby, spotify will seemingly randomly switch to playing music from my phone instead of my desktop. How can I fix this problem?

Casual Listener

Hello!   Recently when I've been listening to music on my desktop with my phone nearby, spotify will seemingly randomly switch to playing music from my phone instead of my desktop. How can I f...

Joe

Community Legend

884 Views

1 replies

0 likes

audio bug
connected devices
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Loss of Downloaded tracks when phone shuts down

I'm an android user on a Galaxy S5. I download my tracks to my SD card (roughly 2000 of them). Recently any time my phone shuts down or restarts, spotify undownloads every single one of my tracks. It gets really frustrating and stressful if I'm out/t...

Casual Listener

I'm an android user on a Galaxy S5. I download my tracks to my SD card (roughly 2000 of them). Recently any time my phone shuts down or restarts, spotify undownloads every single one of my tracks. &...

468 Views

0 replies

0 likes

Download bug
SD-card
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