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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5480 Views

0 replies

7 likes

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Solved!! Add To Up Next will end shuffle of playlist and start radio based on the song added (sporadic)

I use Spotify daily during my commutes and work while studying at University. Its a large portion of my day. Normally I use shuffle on my Saved songs but sometimes I get a vibe for a specific song from my saved songs list so I filter for it and use t...

Casual Listener

I use Spotify daily during my commutes and work while studying at University. Its a large portion of my day. Normally I use shuffle on my Saved songs but sometimes I get a vibe for a specific song fr...

Hubo

Community Legend

1317 Views

3 replies

0 likes

Add To Up Next
Android
bug
defect
queue
Radio
setting
shuffle
  • 1317 Views
  • 3 replies
  • 0 likes

Honor 8: Spotify crash issue (video included)

Hi! After trying several suggestions from the internet, I got to the point where only this might help..The issue: Spotify keeps randomly crashing on me or "boobing" out and it turns into a white screen or crashes on the whole (regular usage). I somet...

Casual Listener

Hi! After trying several suggestions from the internet, I got to the point where only this might help.. The issue:  Spotify keeps randomly crashing on me or "boobing" out and it turns into a...

Desinika

Casual Listener

1257 Views

1 replies

0 likes

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Superuser Contribution Lock screen on Google Pixel

On my Google Pixel, I'd like to have to controls shown on the lock screen, but not the wallpaper. Is it possible to do that? If on Settings -> Notifications I disable the notifications for Spotify I can't see either of them, and if I enable it I see ...

Newbie

On my Google Pixel, I'd like to have to controls shown on the lock screen, but not the wallpaper. Is it possible to do that?    If on Settings -> Notifications I disable the notificati...

morganjames

Newbie

2150 Views

2 replies

1 likes

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Superuser Contribution Song stops playing after a while

Hi I need helpWhen I want to listen to some songs (only a few) they stop playing after like 1.30-2 minIs there any way to fix it ?--> LG G4 AndroidI already reinstalled it but it didnt work Stefan

Newbie

Hi I need help When I want to listen to some songs (only a few) they stop playing after like 1.30-2 min Is there any way to fix it ? --> LG G4 Android I already reinstalled it but it didnt wor...

Julian

Moderator

490 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution Problema para baixar musicas offline

Ola, galera estou com um problema para baixar musicas offline, oque acontece é o seguinte, configuro as playlist para serem baixadas e tudo bem, ele começa a baixar sem problemas, o problema ocorre quando eu fecho o spotify e abro novamente, as playl...

Casual Listener

Ola, galera estou com um problema para baixar musicas offline, oque acontece é o seguinte, configuro as playlist para serem baixadas e tudo bem, ele começa a baixar sem problemas, o problema ocorre q...

BernardoRicardo

Casual Listener

2108 Views

3 replies

0 likes

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Spotify Premium, please stop playing music !!!

Hi,I'm french so sorry for the language mistakes.I have a problem : When all the songs of an album have been played, Spotify keeps playing music of other artistes related to the album I just listened.As I like listening to music when I go to sleep, I...

Casual Listener

Hi, I'm french so sorry for the language mistakes. I have a problem : When all the songs of an album have been played, Spotify keeps playing music of other artistes related to the album I just list...

ra-wad

Casual Listener

446 Views

2 replies

0 likes

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Solved!! Delete an unplayable song from playlist

Hi all, I have a playlist that included a song that was later removed from Spotify. It now shows up as unplayable but still on the list. When I long-press it, the options are to go to artist or album but not to remove from the playlist. It only appea...

Regular

Hi all, I have a playlist that included a song that was later removed from Spotify. It now shows up as unplayable but still on the list. When I long-press it, the options are to go to artist or album...

andreags4

Music Fan

10129 Views

8 replies

0 likes

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Spotify How to invite people

Sorry to bother you, but i buy the Spotify premium family and invite one of my brothers but now i can't but any person, and i dont know what to do... Can tou help me??

Newbie

Sorry to bother you, but i buy the Spotify premium family and invite one of my brothers but now i can't but any person, and i dont know what to do... Can tou help me??

MattSuda

Spotify Star

1509 Views

1 replies

0 likes

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Solved!! From offline to (undesired) artist radio

Hi! I'm a Premium user. Recently, just after my downloaded music finishes, Spotify automatically starts with the (same artist) radio by using my smartphone 3G data How can I stop this (undesired) behavior?Thanks!

Casual Listener

Hi! I'm a Premium user. Recently, just after my downloaded music finishes, Spotify automatically starts with the (same artist) radio by using my smartphone 3G data 🙁 How can I stop this (undesired)...

MaXxXo

Casual Listener

493 Views

2 replies

0 likes

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Superuser Contribution Download Playlist

During the period that i have used Spotify premium i have to download the same songs at least three times when i have downloaded a long time ago and when a i enter to the playlist it appears that i haven t downloaded it

Newbie

During the period that i have used Spotify premium i have to download the same songs at least three times when i have downloaded a long time ago and when a i enter to the playlist it appears that i h...

Julian

Moderator

1233 Views

1 replies

0 likes

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Songs skip forward 2 seconds or so every 15-20 seconds

Brief description of the issue: Songs skip forward 2 seconds or so every 15-20 secondsSteps to reproduce the issue: Any time I pair my phone with my car and try to play any music, either stored locally or streamed. Have been happily using spotify in ...

Casual Listener

Brief description of the issue: Songs skip forward 2 seconds or so every 15-20 seconds Steps to reproduce the issue:  Any time I pair my phone with my car and try to play any music, eithe...

499 Views

0 replies

0 likes

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Solved!! Removing sd card with Spotify songs on it

Hi! So i've got a little problem with my Spotify app. Today I had to remove my sd card in order to insert a second SIM card (yea, there's only one slot for both in my phone :)). When I put again my sd card, the app doesn't show downloaded songs and d...

Casual Listener

Hi! So i've got a little problem with my Spotify app. Today I had to remove my sd card in order to insert a second SIM card (yea, there's only one slot for both in my phone :)). When I put again my s...

Traveller5

Newbie

7363 Views

3 replies

1 likes

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Superuser Contribution canciones entrecortadas

Las canciones se pausan solas cuando abro otra aplicación o cuando se bloquea la pantalla. Tengo cuenta premium y me viene sucediendo esto hace unos días. Ya no puedo escuchar música porque me toca estar desploqueando el celular cada 2 minutos. Ademá...

Newbie

Las canciones se pausan solas cuando abro otra aplicación o cuando se bloquea la pantalla. Tengo cuenta premium y me viene sucediendo esto hace unos días. Ya no puedo escuchar música porque me toca e...

Maria_B

Moderator

789 Views

1 replies

1 likes

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Equalizer ERROR ruins the start of every track

Hi,As the standard listening experience on Spotify is so bland it makes boiled chicken sound like a culinary orgasm, I popped into settings and turned on the EQ functionality. Simple right? WRONG!At the start of every track, there is a huge volume sp...

Newbie

Hi, As the standard listening experience on Spotify is so bland it makes boiled chicken sound like a culinary orgasm, I popped into settings and turned on the EQ functionality. Simple right? WRONG...

433 Views

0 replies

2 likes

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Superuser Contribution Eliminar músicas "no disponibles"

He agregado músicas a mi biblioteca que ahora por alguna razón ya no están disponibles, y cuando quiero eliminarlas no me aparece dicha opción.

Casual Listener

He agregado músicas a mi biblioteca que ahora por alguna razón ya no están disponibles, y cuando quiero eliminarlas no me aparece dicha opción.

Eni

Moderator

2178 Views

4 replies

0 likes

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Sorting

Not being able to sort a playlist manually to my specific taste bugs me. I want a playlist that I can listen to and create like a piece of art. And not being able to sort hinders this ability and makes me upset af

Newbie

Not being able to sort a playlist manually to my specific taste bugs me. I want a playlist that I can listen to and create like a piece of art. And not being able to sort hinders this ability and mak...

OviiiOne

Community Legend

417 Views

1 replies

0 likes

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Playing Next Song Wakes Adaptive Display

Not a major bug or issue, but I have noticed that on my OP3T, the adaptvie display will wake whenever a new song plays on the Spotify app? As in not me skipping, but just the next song playing. Any fix for this?

Visitor

Not a major bug or issue, but I have noticed that on my OP3T, the adaptvie display will wake whenever a new song plays on the Spotify app? As in not me skipping, but just the next song playing. ...

Nic0_

Roadie

2925 Views

1 replies

0 likes

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Superuser Contribution [Resolved] Spotify Offline - Check Here

Hola, tengo un problema con mi movil, que apenas hoy me sucedió, al estar sin coneccion a Internet no puedo ver ni escuchar las canciones que e descargado excepto las de mi playlist y cada vez que reinicio spotify me sale como si no hubiera descargad...

Newbie

Hola, tengo un problema con mi movil, que apenas hoy me sucedió, al estar sin coneccion a Internet no puedo ver ni escuchar las canciones que e descargado excepto las de mi playlist y cada vez que re...

Maria_B

Moderator

432 Views

1 replies

0 likes

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  • 1 replies
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I can't properly open Spotify in my Samsung Galaxy S5

Since last year (it's been around 3 months now), I've had problems trying to start the app in my mobile. Whenever I open it, it seems like it is loading, but then either one of these two things happen: 1. It freezes my phone having to restart it (thi...

Newbie

Since last year (it's been around 3 months now), I've had problems trying to start the app in my mobile. Whenever I open it, it seems like it is loading, but then either one of these two things happe...

karamilky

Casual Listener

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
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