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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

392415 Views

545 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8258 Views

0 replies

7 likes

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Half my playlist disappeared

Hello! I hope someone can help me out. I have searched the forum but haven't found a solution to my problem. Last week I listened to one of my playlists on my phone (android) while I slept for about an hour. When I woke up, I noticed that the playlis...

Newbie

Hello! I hope someone can help me out. I have searched the forum but haven't found a solution to my problem.   Last week I listened to one of my playlists on my phone (android) while I slept f...

MattSuda

Spotify Star

2373 Views

1 replies

1 likes

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Why the **bleep** Spotify Premium keeps DELETING thousand of offline songs on my 2 offline devices?

Well, this is getting beyond annoying:I have spotify premium, regular payments, etc etc...I have 2 offline-enabled devices with a lot of offline music downloaded (a samsung galaxy S7 and a samsung galaxy tab s2)Every other day or so I find a number (...

Regular

Well, this is getting beyond annoying: I have spotify premium, regular payments, etc etc... I have 2 offline-enabled devices with a lot of offline music downloaded (a samsung galaxy S7 and a samsun...

Jacob

Community Legend

703 Views

3 replies

0 likes

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Spotify Connect - Multiple Speakers/Devices

Hi, I have Chromecast and Apple devices for streaming music at home. However, Spotify doesn't show Airport Express on available devices, only Chromecast. How can I enable streaming Spotify thru my Airport Express?Thanks for your adviceFausto

Newbie

Hi, I have Chromecast and Apple devices for streaming music at home. However, Spotify doesn't show Airport Express on available devices, only Chromecast. How can I enable streaming Spotify thru my Ai...

298 Views

0 replies

0 likes

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Local File Problem?

Hi. I downloaded MP3 file of Charlie Puth's Chandelier cover before. First time I failed to apply it on Spotify, but second time I succeed.However, that's not a problem. The file that I failed to apply still remains. It keeps catching my eyes.Is ther...

Regular

Hi. I downloaded MP3 file of Charlie Puth's Chandelier cover before. First time I failed to apply it on Spotify, but second time I succeed. However, that's not a problem. The file that I failed to...

295 Views

0 replies

0 likes

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Solved!! turn saved songs into play list when using android app

Hey guys. I have no computer available and wanted to convert my saved songs into a playlist that I can share. Any suggestions? Cheers.

Casual Listener

Hey guys. I have no computer available and wanted to convert my saved songs  into a playlist that I can share. Any suggestions? Cheers.

MattSuda

Spotify Star

2964 Views

3 replies

0 likes

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Solved!! Android Wear 2.0: volume control missing after 2.0-update on Polar M600

After the Android Wear 2.0-update on my Polar M600, I can't control the volume anymore via the M600 watch (see attachment). Before the update, the M600 would display a diamond shaped control pad on the watch: left and right for previous/next track - ...

Visitor

After the Android Wear 2.0-update on my Polar M600, I can't control the volume anymore via the M600 watch (see attachment). Before the update, the M600 would display a diamond shaped control pad...

user-removed

Not applicable

5688 Views

6 replies

0 likes

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Solved!! My Spotify is useless

Ok my Spotify simply does not play anything I want, if I try to play some new Playlist or something it simply does not do it. Please check the pics, but if a want to play something that I already played before or some suggestions work fine. Please he...

Casual Listener

Ok my Spotify simply does not play anything I want, if I try to play some new Playlist or something it simply does not do it. Please check the pics, but if a want to play something that I already pla...

MattSuda

Spotify Star

1337 Views

4 replies

0 likes

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Offline content

Hi! I have two phones, both on the internet via the save WiFi. Phone 1 has a playlist which is saved to the phone. When I listen to music on phone 2 and then stream it via phone 1 (via available devices) and that particular track is saved on phone 1,...

Newbie

Hi!   I have two phones, both on the internet via the save WiFi. Phone 1 has a playlist which is saved to the phone. When I listen to music on phone 2 and then stream it via phone 1 (via avail...

317 Views

0 replies

0 likes

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Can't play downloaded song without internet connectio

Hey hi everyoneI updated the appAnd after that the app doesn't allow me to play music without an Internet connection. Even if I have already downloaded the songsI have deleted the app and redownloaded the song and still the same problemI have spotify...

Newbie

Hey hi everyone I updated the app And after that the app doesn't allow me to play music without an Internet connection. Even if I have already downloaded the songs I have deleted the app and redow...

358 Views

0 replies

0 likes

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Playlists missing on Galaxy S6

All of my playlists are missing on my phone. I can access them fine on my computer but they dont appear on my android. I've tried reinstalling, setting to offline mode and clearing the cache but I can't get them to appear.

Casual Listener

All of my playlists are missing on my phone. I can access them fine on my computer but they dont appear on my android. I've tried reinstalling, setting to offline mode and clearing the cache but I ca...

johnsmosby

Casual Listener

401 Views

2 replies

0 likes

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Samsung galaxy s7 crashes after spotify launch

Every time i open spottify the phone sizes and reboots, i have enabled the permissions but that did not work. is anyone having a similar problem and if so have they found a solution.

Newbie

Every time i open spottify the phone sizes and reboots, i have enabled the permissions but that did not work. is anyone having a similar problem and if so have they found a solution.

353 Views

0 replies

0 likes

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Superuser Contribution Wi-fi

Meu spotify não está funcionando no wi-fi da minha casa, só nos dados móveis.

Newbie

Meu spotify não está funcionando no wi-fi da minha casa, só nos dados móveis.

user-removed

Not applicable

424 Views

1 replies

0 likes

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  • 1 replies
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Crackling noise after last update

Hello. I have a Samsung S7. Up until Friday, April 21, 2017 everything was fine. On that day I had three updates. YouTube, Google Movie Play and Spotify. After those updates, I started hearing a crackling sound while listening to music on Spotify (Yo...

Casual Listener

Hello. I have a Samsung S7. Up until Friday, April 21, 2017 everything was fine. On that day I had three updates. YouTube, Google Movie Play and Spotify. After those updates, I started hearing a crac...

danisuar

Casual Listener

1086 Views

2 replies

0 likes

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Solved!! samsung s5 crashes

Hi, Today Spotify keeps crashing on opening app on Samsung S5Have had no problem before.Rebooting does not solve problem.Re installing app does not solve provblem.Notb using SD card Solution thanks??

Casual Listener

Hi,   Today Spotify keeps crashing on opening app on Samsung S5 Have had no problem before. Rebooting does not solve problem. Re installing app does not solve provblem. Notb using SD card ...

BTIDMATT

Newbie

12681 Views

44 replies

3 likes

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  • 3 likes

Stops playing after 2 songs (PremiumUser)

My Samsung S4 will play 2 songs and then stop, you just have to open the phone back up and touch the spotify bar and it will start playing again. This only happens while on the radio (Streaming). It plays the songs in my library fine. I do not have w...

Newbie

My Samsung S4 will play 2 songs and then stop, you just have to open the phone back up and touch the spotify bar and it will start playing again. This only happens while on the radio (Streaming). It ...

Jacob

Community Legend

513 Views

1 replies

0 likes

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  • 1 replies
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Self Service | Device Management

My account is being charged $9.99 every month ,how come my service was cutoff ?

Newbie

My account is being charged $9.99 every month ,how come my service was cutoff ?

feelikeastrangr

Community Legend

329 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Song jumps at the start

Every song I play, both streamed and downloaded, the song jumps at 1 second in before continuing to play. Anyone know how to stop this?

Newbie

Every song I play, both streamed and downloaded, the song jumps at 1 second in before continuing to play. Anyone know how to stop this?

user-removed

Not applicable

301 Views

1 replies

0 likes

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Superuser Contribution Spotify starts playing randomly

How do I ask questions to the community?My samsung starts playing music through spotify by itselfs randomly. I need to ask ppl for help. #HowTo?Thanks

Casual Listener

How do I ask questions to the community? My samsung starts playing music through spotify by itselfs randomly. I need to ask ppl for help. #HowTo? Thanks

user-removed

Not applicable

557 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Downloaded songs skip.....

Songs I have downloaded onto my phone skip like a scratched CD.They skip in the exact same place every time.It is almost every song I have on my phone that does it.I have gigaone internet so that's not the issue.

Casual Listener

Songs I have downloaded onto my phone skip like a scratched CD. They skip in the exact same place every time. It is almost every song I have on my phone that does it. I have gigaone internet so th...

user-removed

Not applicable

346 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Galaxy s5 lows failing

Songs like Rabetao - Mc Lan, have high quality lows, but my device, when playing it in spotify fails, it does a weird sound of fail instead of the low, its not a p2 cable problem, because even on bluetooth or speakers it fails and its not a phone pro...

Casual Listener

Songs like Rabetao - Mc Lan, have high quality lows, but my device, when playing it in spotify fails, it does a weird sound of fail instead of the low, its not a p2 cable problem, because even on blu...

Italo05

Casual Listener

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes